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1,482 reviews

Dell Employee Reviews

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A Great Place to Work
Senior Marketing Manager, (Former Employee), Toronto, ONNovember 27, 2014
Pros: work from home flexibility
Cons: us inflexibility
A great place to work overall. Great people and supportive work environment.

Frustration of dealing with US head office to support initiatives for Canada. No real leeway to customize for the Canadian market. Communication from HQ was lacking at times.
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Worked with a great team
Data Analyst Specialist / Administrative Support (Former Employee), Limerick, LKOctober 21, 2014
Pros: quarterly bonus; benefits;
Cons: long commute
Coordinated between two teams to perform administrative duties. Worked within a Global team.
Updated time sheets and tracked holiday log.
Attended Global meetings as a representative for our regional office.
Provided an update of projects to management.
Ensured smooth running of the department day to day, delegated when needed.
Great team spirit; camaraderie
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average
Account Manager, Inside Sales (Former Employee), TorontoOctober 13, 2014
Mid-level directors are clueless and incompetent. I have no idea how they became the 2nd largest computer company in the world but its clear to me as a former insider and a current-outside observer that they are stagnating.
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A good learning experience
Technical Support Associate (Former Employee), Edmonton, ABSeptember 16, 2014
Pros: wage
Cons: location
This was a good use of my skill set, though I did not enjoy the phone aspect too much
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Great place to work
TSR (Former Employee), Edmonton AlbertaSeptember 9, 2014
Pros: fun atmosphere, the management was always helpful
Cons: not much choice in moving up the ladder
I worked as a technical support rep in the call center. It was great. The management was smart and friendly. Co-workers were fun. There was really only 2 or 3 places to proceed with my career though which was to move to tier 2 support or to move to a different category of troubleshooting like software. I did neither as Dell pulled up roots and left – more... my town. Sad to see them go. – less
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It was a great learning expereince
Administrative Assistant (Former Employee), North YorkAugust 5, 2014
I learned so much and it was not only a great experience but wonderful place to work in.
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Learnt all my troubleshooting skills
Technical Support Representative (Former Employee), KanataJuly 23, 2014
Pros: discount on computer s
Cons: company close down
Talking to customers all day
Great troubleshooting skills
Great to work for Dell
Nice coworkers
Sitting all day is the hardest part of the job
Solved people problem makes me happy
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NCO
Administrative assistant (Former Employee), montrealJune 25, 2014
NCO is a very typical - head down plow through your work ask no questions type of work place... this is a good place for younger adults go to work... if only to learn that every employer will be different and that they have to lear to adjust to higher mamagment
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Productive and fun place to work.
Global Program Manager (Former Employee), Toronto, ONJune 13, 2014
Great for work/life balance.
Lots of flexibility.
Many opportunities for career progression.
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An exciting place to work
Team Supervisor (Former Employee), Edmonton, ENGMay 23, 2014
Pros: pizza lunches, recognition for perfect attendance
Cons: hard to get there with transit
Come in and log into the phone systems and offer Tier 2 support to the Tier 1 agents. I would read up updates on policies.

The management was very motivating and valued their employees. The hardest part of the job was having to provide the same information to the same individual every week. The most enjoyable part was having the CEO Michael Dell come – more... visit the group. – less
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Dynamic and Fun place to work
Inside sales (Former Employee), North York, ONMarch 24, 2014
Pros: free food, company perks
Cons: no security with sales
I would come in, say hi to my co-workers, set up my laptop, sign in to all my applications and programs. I learned different software and hardware products and protocols.
management was great and co-workers are easy to get along with.
job was not hard or difficult but new challenges would come up regarding different departments and it was exciting learning – more... new things. every day was company lunch and it was great to sit down with the staff and eat and converse. – less
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good place to work
Sales (Former Employee), torontoMarch 14, 2014
Cons: dell bureaucracy
fast paced environment & great co-workers
Learned a lot about IT
Management needs lots of work
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Logistics Technician
LOGISTICS TECHNICIAN (Former Employee), Kanata, ONFebruary 6, 2014
Outbound Logistics Technician post-sale, ensuring customer service and proper shipping practices.
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very good company to work , wish they have better Managment
Sr. Network Engineer (Current Employee), Toronto, ONJanuary 27, 2014
working as consultant for different capacity including network, security, engineering, data center, day to day operation and project management , I also have on call rotation since we are supporting 24/7.
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Productive and result orientated.
Admin (Former Employee), TorontoJanuary 11, 2014
Pros: cutting edge technology, concentration of intelligent people makes it a good place to grow, flexible work environment - can telecommute were possible.
Cons: long hours, salaries in some devisions not in keeping with industry norms, instead of promotion, employees are moved to new positions and told it is a lateral move, when in fact it should be a promotion, lack of job security due to outsourcing and offshoring, lack of autonomy in some devisions smother the productivity of others.
Don't let the informal attire of the employees in this office fool you; they are every bit as professional as you'd expect from a highly competitive tech/communications company. Management sets very high standards for their subordinates, strive for results, and in most cases are not disappointed; Dell hires very high caliber employees. The training – more... is excellent and employees can hold their heads high when it comes to their proficiencies.

Dell strives to keep up to date technologically and their staff enjoys the advantage of using the best software and hardware available. A Dell employee has access to training in just about every area of technology.

Unfortunately, over the past couple of years culture started changing and middle management, junior management, team leads and non-management staff encounter a lot of obstacles such as having to get someone else sigh off on something that should be within their or their manager’s scope of authorization, having to seek authorization for seemingly trivial things and having to explain why something needs to be changed and done in a certain way, and if someone higher up does not agree, tough. This stifles the creativity of staff members and really Dell is loosing out on their insights and ability to make functions work better. This trend started around the same time as the slump in the economy and the frenzied offshoring.

With the reduction in staff in some areas, remaining staff in those departments are overwhelmed with work and put in long hours to keep things running as smoothly as before.

Outsourcing and perhaps more accurately, offshoring, has also placed a tremendous burden on employees as many times there are communication and cultural barriers that are frustrating for all involved and slow down processes. This is by no means the fault of the people involved; they should be teamed up better. (This was (and still is) unfortunately a very huge complaint from customers that we dealt with and had to placate.)

Pay and benefits are areas where Dell has to improve. Most people stay because of the people and the work which, while in some cases is overwhelming in volume, they do find challenging and satisfying. If salary were the only thing that kept people at Dell, they would not be able to keep the excellent employees that make Dell one of the leaders in its field.

An area where Dell can benefit by improving processes, is customer service. There was a time that Dell's customer service was considered the best across all sectors in North America. Now it's not even in the competition. One way they can do this is by being country specific in their customer service - e.g. North Americans servicing North Americans; British servicing British etc. This will eliminate the language and cultural barriers that both customers and customer services representatives are struggling with.

If you are looking for growth, the opportunity to learn as much as possible in your field and/or technology, want to work with people who are dedicated, smart, friendly and fun to be around, and can live with the cons, then Dell is for you. – less
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Good project
Deployment and Data Migration Technician (Current Employee), TorontoSeptember 25, 2013
Pros: once a week free lunch
friendly environment, learn new skills every day, management is very friendly.
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lots of work. all day long.
Logistics Coordinator (Former Employee), North York, ONSeptember 12, 2013
Pros: company spirit
very casual work atmosphere. friendly co workers.hglhbhb.jkb,m.n.jnbhlvkgtckhjvbnmbhj.n.lhblb.jkbkutv,chgj,kgcgh,hfhjgkcmghjkhjgtghvcgftcmhfjg,futyhk
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Productive
Technical Support (Former Employee), TorontoAugust 21, 2013
Assurance that I as an employee had gainful employment with my work life. Compensation is well above expected.
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Flexible working environment
Assistant Marketing Department (Former Employee), Dublin, DJuly 17, 2013
Dell management was flexible and friendly, therefore more efficient, a lot of the work could be done from work. Co-workers were happy. Most of the meetings were held via conference call with other Dell divisions in Europe. The hardest part of the job was make customers take time to answer questions. But overal a great working experience.
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Productive & useful experience & Career Developement
Technical Support Specialist (Former Employee), Kanata, ONJune 10, 2013
Pros: co-operation and assistance from all departments
Cons: no assistance from manufacturers of electronic parts or devices
Given free hand in developing and completing Electronic systems database and inventory for due diligence preparation of Y2K program
within Goulbourn Township.

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About Dell

Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end – Read more