Dell Employee Reviews

Found 73 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great management support, excellent pay, meritocracy
Tier Two CSR (Former Employee) –  Ottawa, ON5 June 2016
Best thing about working for Dell was the meritocracy culture. If you worked hard and performed well you and your team saw benefits such as prime shifts even if you were all freshly trained. If you sat back and rode your tenure you got the bad shifts.

Typical day at work was answering phones all day. Most calls were straightforward "My internet doesn't work, I have spyware, my X component is broken" but occasional there were challenging calls with unique issues.

Most co-workers got along well with the meritocracy culture. They knew that if they worked hard they would see the benefits and so people pulled together to make it happen.

My manager was excellent. I can't speak for others as I had the same one for my entire time there except right at the end. Probably the most unprofessional manager I've ever had.
Pros
Great pay, great schedule, meritocracy, good managers
Cons
?
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ethical and People focused Company
Ebusiness Advisor (Current Employee) –  Eldorado do Sul / Brazil1 June 2016
Company makes employees feel very nice, providing an ethical environment and high level colleagues. Allows you to create and drive your own career path. Has an open door culture, where you can reach out to Directors and Executives to talk about any topic.
Pros
Career, international experience, intelligent colleagues
Cons
Innovation, closed platforms
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
If your not into sales avoid
Inside Sales Representative (Former Employee) –  Toronto, ON23 May 2016
This job i can personally can work very well for those who enjoy the sales cultures and, talking with their clients on a day to bases for solutions in the computer world. If you are a curious person and want to try something new i would be careful about applying because it is very fast paced and entitles you to also finish your work on your laptop at home. If you love making deals and so on this is the job for you, but if your someone looking for a different direction and like to go into the office cubical life just be prepared for a fast paced environment and yes dell has an awesome atmosphere among colleagues, but that comes down to your adaptability or suitability to the environment. If you dont work with the culture of dell well then expect a lot of stress from the position. Either then that It is over all a good job for students out of school seeking for work and so on.
Pros
Great Culture among colleagues
Cons
Work comes with you to home, may surprise you for what you signed up for
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Computer Repair and customer service
Call Center/ Hardware Engineer (Former Employee) –  Ottawa, ON22 August 2016
In a typical day in my last position I fulfilled management tasks of opening and closing the facility, as well as overseeing a staff Throughout the day I completed various administrative duties as well, including answering phones, drafting documents and emails, filing and greeting customers. I also provided strong customer service and resolved customer issues
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company with very good benefit.
Technical Printer Warranty Analyst (Former Employee) –  Edmonton, AB7 July 2016
Great company with very good benefit. Compensation a little lower and industry standard. Training provided to perform job was very good and professional. Dell allowed us to give preferential work hours.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to work, not all managers are equal
Marketing Sr. Adviser (Former Employee) –  Not Disclosed13 December 2015
Nice place, great compensation and work-life balance. Superb Colleagues, will go out of their way to help. Not all managers are equal. Some are amazing to work with, some just not good enough for the job entrusted to them. Some will protect their non-performing teams and others will throw you to the wolves even if you are doing as much as you can in the circumstances. These bad managers float around different departments for years, promoting their own cohorts and trying to build their own fiefdoms. They are always the reason why I have seen many great workers leave. No one will say it upfront though. No point, you see... They go around and spread the discomfort everywhere.
Pros
Great People, Great benefits, Awesome Growth prospects
Cons
24 x 7 on the job due to the WW nature of the responsibility
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Associate IT Specialist (Former Employee) –  Toronto, ON3 November 2016
Great place to work and also learned new technologies. Management helps us to get updated with latest technologies which is required for the current role.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
EMC Transitioning to Dell
Project Manager (Former Employee) –  Montréal, QC4 October 2016
Did not technically work for Dell, but rather for EMC Corporation just prior to the transition. Many layoffs preceded the transition.

- Owned entire project lifecycle for installation EMC hardware/software products (forecasting, planning, execution, monitoring, and closure)
- Customers include private, public, financial, and health care organizations
- Maintained close relationships with internal stakeholders (sales, support, engineering) and facilitated upsale opportunities by building honest relationships with the customer
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
High Stress postion.
Technical Support - Hardware Specialist (Former Employee) –  Edmonton, AB23 October 2016
This job was a very high stress, high pressure position. It entailed taking phone calls all day to help clients with an average call handle time of 7 mins per call where you had to solve the clients issue and move onto the next call. Documentation of a detailed log of the issue, actions taken and resolve and recording the call was also required to be finished within this time frame.
Pros
Games and Pool table on site.
Cons
Working under extreme pressure.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Call Center.
Customer Support Technician (Former Employee) –  Burlington, ON2 June 2014
Took voice initiated customer/internal calls.

Limited breaks and being monitored by multiple managers.
Hard to get feed back on tasks from management.

Good co-workers to work with.

Constant non-confidential surveys (said to be confidential). Managers presenting and asking who wrote each survey.

Job was easy and understood most of the time.

No raises or benefits after 3 years. No job security.
Advance to another department/studying was done with long hours and commute concluding in a 5:30am - 7pm/8pm days, with no extra pay.
Pros
Free lunches
Cons
No job security or benefits.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Old School Outlook on Future Facing Busineess
Lab Engineer (Former Employee) –  Edmonton, AB14 January 2016
Slow to adapt in sector that changes rapidly.
Sometimes management and HR slow down what should be quick processes.

On the plus, people are nice, atmosphere was great. Nothing but good things to say about the people, we were all working around clumsy company policy.
Pros
Massage Chair
Cons
Slow traversal of management chain for small questions and approvals
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productivity because the home work
Account Executive Retail (Former Employee) –  Salvador23 February 2016
work routine of a seller , serving customers and managing internal staff to meet the demand generated.

pipeline management, business plan development , partner management
Pros
Homework
Cons
bad management
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great HR department
Learning and Development Analyst (Former Employee) –  Salvador, SK11 January 2016
Moving into the 21st Century.
Great leadership. Promotes great values and awesome compensation plan

Always looking to move forward
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and productive place to work
Associate System Engineer I (Current Employee) –  Vancouver, BC15 April 2016
I love working for EMC , best company , people are friendly and helpful
Work is really exciting , Managers help you grow
Internal transfer is easy
a Company that has a bright future based on the workforce it has.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great salary and benefits
Business Analyst (Former Employee) –  Toronto, ON19 October 2015
Great salary, great benefits, great travel opportunities, great networking opportunities.

Poor work life balance, and can be very stressful.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Highly rewarding
QA Specialist (Former Employee) –  Niagara Area11 May 2016
Started with all required civil work ,foundations drain etc. Then to block and structural steel. Proceeded to mechanical and electrical installation. Building completion after commissioning and turn over.
Pros
Excellant
Cons
None
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Less than promised
Customer Support Technician (CST) (Former Employee) –  Burlington, ON17 April 2014
Entry level positions, little opportunity to advance if you're in Canada, even if you get EMC's Proven Professional Certifications.
Management is inexperienced and sloppy, micromanaged from the United States by a "Leadership Team" that is based outside of Boston.
Everyone is a temp contractor, they promise to hire people on, but it takes years (7+ on average).
No raises, health benefits, sick days, vacation is 4% calculated on each pay.
Pros
Easy Job
Cons
Retards your career development
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great cluture
Senior Consultant (Current Employee) –  cairo12 May 2015
I was lucky to be working for a company like EMC where you get to learn a lot, in regards to both technology and business.

The company invest a lot in the technical development of its people, and also have good benefits.
Pros
great place to work
Cons
less work life balance
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Worked with a great team
Data Analyst Specialist / Administrative Support (Former Employee) –  Limerick, LK21 October 2014
Coordinated between two teams to perform administrative duties. Worked within a Global team.
Updated time sheets and tracked holiday log.
Attended Global meetings as a representative for our regional office.
Provided an update of projects to management.
Ensured smooth running of the department day to day, delegated when needed.
Great team spirit; camaraderie
Pros
quarterly bonus; benefits;
Cons
long commute
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A good company
Technical Lead (Current Employee) –  Toronto, Canada17 June 2015
Overall a good company to work for as it has great culture and work life balance policy. Dell used to be a public company but now turned into private.
Was this review helpful?Yes1NoReport

Overall rating

4.0
Based on 4,009 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.8
Job Security/Advancement
3.4
Management
3.5
Culture
3.8