Assistant Marketing Department (Former Employee), Dublin, D – July 17, 2013
Dell management was flexible and friendly, therefore more efficient, a lot of the work could be done from work. Co-workers were happy. Most of the meetings were held via conference call with other Dell divisions in Europe. The hardest part of the job was make customers take time to answer questions. But overal a great working experience.
First and last priority: "Customer is the king and is always right"
Senior Technical Support (Former Employee), Mohali, PB – July 8, 2013
Dell, is technical based company and I would say number one company in terms of satisfying the customers. Dell just hate to dissatisfy their customers. For agents working in Dell, they enjoy talking to customers and try to solve their all technical issues before they end up the call.
Technician on call (Former Employee), Ottawa, ON – June 4, 2013
Long night at phone, getting more training and experience as a DELL computer technician. Whenever you need anything from the job, you can ask your manager who, every week, you will have a one-to-one meeting to discuss your progress and outside that meeting, there will be there to discuss anything related to job you encounter. Regarding Level 2 technicians – more... and co-workers are their to give you support at any free time. In regard to the hardest part of the job when you receive an issue that takes a long time to be solved, or even takes a long time and will be unsolvable. The most enjoyable part is when you have any social activities with co-workers or even small talks. – less
Enterprise Architect Senior Advisor (Former Employee), Bangalore, KA – June 3, 2013
Our team was the most sought after as it was literally stress free for most times of the year. Although we did have deadlines to meet, on an average compared to other teams it was minimal. I enjoyed working with a talented group of people and I loved a lot of things that I got to learn while working for this MNC.
Business Systems Analyst (Current Employee), Vancouver, BC – January 26, 2013
Pros: learn from projects. e-training
Cons: no transit pass, vacation days don't carry over the following year
The best part working here are the people. You learn from your co-workers Very Difficult to grow within the company. Benefits are above average compared to American Companies, BUT below average compared to Canadian companies.
Dynamic, challenging and invigorating place to work
Customer Support Specialist (Former Employee), Edmonton, AB – January 22, 2013
Pros: learnt about dell hardware, software and about printers.
Cons: late shifts
It was an inbound call centre. Main function was to resolve technical (hardware and software) issues for PCs, Laptop and printers. Each individual case was unique and therefore there was no boredom of repetitious information. There was a constatnt source of learning. I most enjoyed the customer interaction and problem solving.
I'm no writer; so bare with me. At first it was overwhelming
Senior Analyst B3 Division Dell on Call (Former Employee), Ottawa, ON – January 11, 2013
Pros: complete support; no career limits, and a 5star kitchen awe; i miss that deliscious food.
Cons: in the end; i find none. i haven't been able to state that about any other place i have worked
The reality is when we take on something new in our lives; a new challenge, a baby, relationship or career move; It is natural to feel overwhelmed at times.
I truly love the time I was blessed to be employed at Dell; I can't begin to explain how much this company and its' members taught me; Not just about Computer Software and Hardware; or the endless – more... sessions on pushing for more and achieving greater things; but what I learned about myself and what I could achieve.
-What I learned? The dell culture taught me to put people first and do everything in my power to help them bring resolution to their problems (this is not always easy to do, but you must persevere).
-A typical day at work? Seriously? There was hardly ever "a typical day at work" (the co-workers) I was with an amazing albeit crazy bunch of people; We worked hard to help our clients and even harder to support each other as well as we could. Endless research to find better ways to do our daily tasks and assist our clients; It wasn't all work no play however; we loved to play and laugh all day and night.
-Management What can I say here; At times all the ideas being rolled over us were frustrating; but over all I give Dell a 5 star top notch rating for constantly working to reform policy and make the profiles more clear and direct from the Top to the Bottom of the organization; This is why in the end, we were able to deliver the best service and solutions to all our clients.
The hardest part of this work came when no matter how hard we strive, there were always the occasional issue we just couldn't solve without causing to much strain on the client. The reality is; our clients do not have the experience or education we did on the technology they were using; and Dell provided us with Massive resources to do our best. Sometimes there were moments where it wasn't enough; But we always got through it; we Persevered, and in the end we always got the issues resolved and did everything in our power to be our best for our customers.
The most enjoyable part of the job? Easy; The people I grew to love as friends and colleges. We had a very busy hectic environment; there were always many tasks to perform; new courses to learn and constant projects to develop; At times, it was very difficult however we had each others support to no end.
This culture of intensity at Dell helped me learn to grow and become a more educated, experienced, and wise person.
In the end my time with this company taught me to believe in myself completely.
Typical day is following up with customers looking for opportunities and customer visits. Best part of the job is the work life balance. Most difficult is the limited opportunity to move up in the organization and managements unwillingness to learn the Canadian business (managed out of the US).
Team at Dell is fantastic! Great people! Lots of talent.