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1,109 reviews

Dell Employer Reviews

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Dell is a fast paced IT company with change at all time. It's a great place to work and provide you the room for further advancement
Human Resources Service Center Senior Specialist (Former Employee), ChinaMarch 30, 2014
Dell has great management team and an annual survey Tell Dell in place to help improve internal management team doing better. They made fast decision, gave clear direction and transparent communications from top down according to IT industry situation change.

We had engaged co-workers and aimed at the same goal and worked closely to achieve it.

The – more... hardest part of the job was to align the process across the other HR functions. And the most enjoyable part of the job was also the part you seeked support from other teams and how you communicated with your customers and helped resolve their enquiries and issues.

I learned the way to communicate with people of different characters and to adjust myself to welcome the changes and contribute the best to company's goal. Hence I've been loyal to this company for 8.5 years. – less
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good place to work
Sales (Former Employee), torontoMarch 14, 2014
Cons: dell bureaucracy
fast paced environment & great co-workers
Learned a lot about IT
Management needs lots of work
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Work expriance
AR Executive (Former Employee), india chennaiFebruary 13, 2014
Pros: no pros
Cons: to reach target and completa tat we do extend
Worked for medical billing
US client ,for hospitals benefits
Had lot of fun and celebrates festivals
I entered medical billing first time
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Tiger Team senior OSE LE (Onsite Systems Engineer) (Former Employee), Home officeFebruary 12, 2014
Dell, large global company that is losing market share due to quality of the products that are produced.
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Logistics Technician
LOGISTICS TECHNICIAN (Former Employee), Kanata, ONFebruary 6, 2014
Outbound Logistics Technician post-sale, ensuring customer service and proper shipping practices.
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Good corporate environment.
Technical Support Associate (Former Employee), IndiaFebruary 2, 2014
•Providing voice and chat based technical support to North-American customers for home desktop and notebook computers.
•Tactfully identifying the issue, troubleshooting the problem and identifying the solution by either taking remote access to the PC or getting the customer to follow step by step instructions.
•Fixing the computers for windows or driver-related – more... issues and setting up in-home service for hardware repairs.
•Building rapport with the customers and identifying opportunities for upselling as per customer’s needs after resolving the technical query.
•Taking ownership of a case by following up with customers a week later over the phone to check if the issue has been completely resolved. – less
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NA
Data Analyst (Former Employee), Mumbai, MHJanuary 17, 2014
Back office job with excellent managers to work with. Works as a team and got to learn many things here and making new friends.
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Productive and result orientated.
Admin (Former Employee), TorontoJanuary 11, 2014
Pros: cutting edge technology, concentration of intelligent people makes it a good place to grow, flexible work environment - can telecommute were possible.
Cons: long hours, salaries in some devisions not in keeping with industry norms, instead of promotion, employees are moved to new positions and told it is a lateral move, when in fact it should be a promotion, lack of job security due to outsourcing and offshoring, lack of autonomy in some devisions smother the productivity of others.
Don't let the informal attire of the employees in this office fool you; they are every bit as professional as you'd expect from a highly competitive tech/communications company. Management sets very high standards for their subordinates, strive for results, and in most cases are not disappointed; Dell hires very high caliber employees. The training – more... is excellent and employees can hold their heads high when it comes to their proficiencies.

Dell strives to keep up to date technologically and their staff enjoys the advantage of using the best software and hardware available. A Dell employee has access to training in just about every area of technology.

Unfortunately, over the past couple of years culture started changing and middle management, junior management, team leads and non-management staff encounter a lot of obstacles such as having to get someone else sigh off on something that should be within their or their manager’s scope of authorization, having to seek authorization for seemingly trivial things and having to explain why something needs to be changed and done in a certain way, and if someone higher up does not agree, tough. This stifles the creativity of staff members and really Dell is loosing out on their insights and ability to make functions work better. This trend started around the same time as the slump in the economy and the frenzied offshoring.

With the reduction in staff in some areas, remaining staff in those departments are overwhelmed with work and put in long hours to keep things running as smoothly as before.

Outsourcing and perhaps more accurately, offshoring, has also placed a tremendous burden on employees as many times there are communication and cultural barriers that are frustrating for all involved and slow down processes. This is by no means the fault of the people involved; they should be teamed up better. (This was (and still is) unfortunately a very huge complaint from customers that we dealt with and had to placate.)

Pay and benefits are areas where Dell has to improve. Most people stay because of the people and the work which, while in some cases is overwhelming in volume, they do find challenging and satisfying. If salary were the only thing that kept people at Dell, they would not be able to keep the excellent employees that make Dell one of the leaders in its field.

An area where Dell can benefit by improving processes, is customer service. There was a time that Dell's customer service was considered the best across all sectors in North America. Now it's not even in the competition. One way they can do this is by being country specific in their customer service - e.g. North Americans servicing North Americans; British servicing British etc. This will eliminate the language and cultural barriers that both customers and customer services representatives are struggling with.

If you are looking for growth, the opportunity to learn as much as possible in your field and/or technology, want to work with people who are dedicated, smart, friendly and fun to be around, and can live with the cons, then Dell is for you. – less
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Good project
Deployment and Data Migration Technician (Current Employee), TorontoSeptember 25, 2013
Pros: once a week free lunch
friendly environment, learn new skills every day, management is very friendly.
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lots of work. all day long.
Logistics Coordinator (Former Employee), North York, ONSeptember 12, 2013
Pros: company spirit
very casual work atmosphere. friendly co workers.hglhbhb.jkb,m.n.jnbhlvkgtckhjvbnmbhj.n.lhblb.jkbkutv,chgj,kgcgh,hfhjgkcmghjkhjgtghvcgftcmhfjg,futyhk
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Productive
Technical Support (Former Employee), TorontoAugust 21, 2013
Assurance that I as an employee had gainful employment with my work life. Compensation is well above expected.
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Sales and Technical support
Technical support and sales representative (Former Employee), chandigarh indiaJuly 17, 2013
worked with team of 40 members
provide support to customers in united states
Provide technical support and also worked as sales representative
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Flexible working environment
Assistant Marketing Department (Former Employee), Dublin, DJuly 17, 2013
Dell management was flexible and friendly, therefore more efficient, a lot of the work could be done from work. Co-workers were happy. Most of the meetings were held via conference call with other Dell divisions in Europe. The hardest part of the job was make customers take time to answer questions. But overal a great working experience.
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First and last priority: "Customer is the king and is always right"
Senior Technical Support (Former Employee), Mohali, PBJuly 8, 2013
Dell, is technical based company and I would say number one company in terms of satisfying the customers. Dell just hate to dissatisfy their customers. For agents working in Dell, they enjoy talking to customers and try to solve their all technical issues before they end up the call.

Work Environment: Home away from home
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Productive & useful experience & Career Developement
Technical Support Specialist (Former Employee), Kanata, ONJune 10, 2013
Pros: co-operation and assistance from all departments
Cons: no assistance from manufacturers of electronic parts or devices
Given free hand in developing and completing Electronic systems database and inventory for due diligence preparation of Y2K program
within Goulbourn Township.
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Good atmosphere and good support
Technician on call (Former Employee), Ottawa, ONJune 4, 2013
Long night at phone, getting more training and experience as a DELL computer technician. Whenever you need anything from the job, you can ask your manager who, every week, you will have a one-to-one meeting to discuss your progress and outside that meeting, there will be there to discuss anything related to job you encounter. Regarding Level 2 technicians – more... and co-workers are their to give you support at any free time. In regard to the hardest part of the job when you receive an issue that takes a long time to be solved, or even takes a long time and will be unsolvable. The most enjoyable part is when you have any social activities with co-workers or even small talks. – less
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A good environment
Enterprise Architect Senior Advisor (Former Employee), Bangalore, KAJune 3, 2013
Our team was the most sought after as it was literally stress free for most times of the year. Although we did have deadlines to meet, on an average compared to other teams it was minimal. I enjoyed working with a talented group of people and I loved a lot of things that I got to learn while working for this MNC.
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fast pace work enviroment
Bilingual Customer Service Representative (Former Employee), North York, ONMay 29, 2013
Pros: excellent team work
Excellent Company to work for , extremely challenging at times
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Dell is relaxed and FUN
Hardware Support Agent (Former Employee), Edmonton, ABApril 1, 2013
Pros: management lets you have fun fun fun!
Cons: low wage
Fun! The management wants you to enjoy your time and your team!
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Innovative and fun to work at
Client technical Support (Former Employee), Mohali, PBMarch 15, 2013
Management was awesome, good place to work for and good salary and innovative place to be at.

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About Dell

Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end – Read more