Senior Order Management Associate (Former Employee) – Toronto, ON – 8 March 2017
Dell sold personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company was well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its "build-to-order" or "configure to order" approach to manufacturing—delivering individual PCs configured to customer specifications. Dell was a pure hardware vendor for much of its existence, but with the acquisition in 2009 of Perot Systems, Dell entered the market for IT services. The company has since made additional acquisitions in storage and networking systems, with the aim of expanding their portfolio from offering computers only to delivering complete solutions for enterprise customers
Finance Leader / Finance Controller (Former Employee) – Toronto, ON – 19 February 2017
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Technical Support - Hardware Specialist (Former Employee) – Edmonton, AB – 23 October 2016
This job was a very high stress, high pressure position. It entailed taking phone calls all day to help clients with an average call handle time of 7 mins per call where you had to solve the clients issue and move onto the next call. Documentation of a detailed log of the issue, actions taken and resolve and recording the call was also required to be finished within this time frame.
Did not technically work for Dell, but rather for EMC Corporation just prior to the transition. Many layoffs preceded the transition.
- Owned entire project lifecycle for installation EMC hardware/software products (forecasting, planning, execution, monitoring, and closure) - Customers include private, public, financial, and health care organizations - Maintained close relationships with internal stakeholders (sales, support, engineering) and facilitated upsale opportunities by building honest relationships with the customer
Call Center/ Hardware Engineer (Former Employee) – Ottawa, ON – 22 August 2016
In a typical day in my last position I fulfilled management tasks of opening and closing the facility, as well as overseeing a staff Throughout the day I completed various administrative duties as well, including answering phones, drafting documents and emails, filing and greeting customers. I also provided strong customer service and resolved customer issues
Technical Printer Warranty Analyst (Former Employee) – Edmonton, AB – 7 July 2016
Great company with very good benefit. Compensation a little lower and industry standard. Training provided to perform job was very good and professional. Dell allowed us to give preferential work hours.
Great management support, excellent pay, meritocracy
Tier Two CSR (Former Employee) – Ottawa, ON – 5 June 2016
Best thing about working for Dell was the meritocracy culture. If you worked hard and performed well you and your team saw benefits such as prime shifts even if you were all freshly trained. If you sat back and rode your tenure you got the bad shifts.
Typical day at work was answering phones all day. Most calls were straightforward "My internet doesn't work, I have spyware, my X component is broken" but occasional there were challenging calls with unique issues.
Most co-workers got along well with the meritocracy culture. They knew that if they worked hard they would see the benefits and so people pulled together to make it happen.
My manager was excellent. I can't speak for others as I had the same one for my entire time there except right at the end. Probably the most unprofessional manager I've ever had.
Great pay, great schedule, meritocracy, good managers
Ebusiness Advisor (Current Employee) – Eldorado do Sul / Brazil – 1 June 2016
Company makes employees feel very nice, providing an ethical environment and high level colleagues. Allows you to create and drive your own career path. Has an open door culture, where you can reach out to Directors and Executives to talk about any topic.
Career, international experience, intelligent colleagues
Inside Sales Representative (Former Employee) – Toronto, ON – 23 May 2016
This job i can personally can work very well for those who enjoy the sales cultures and, talking with their clients on a day to bases for solutions in the computer world. If you are a curious person and want to try something new i would be careful about applying because it is very fast paced and entitles you to also finish your work on your laptop at home. If you love making deals and so on this is the job for you, but if your someone looking for a different direction and like to go into the office cubical life just be prepared for a fast paced environment and yes dell has an awesome atmosphere among colleagues, but that comes down to your adaptability or suitability to the environment. If you dont work with the culture of dell well then expect a lot of stress from the position. Either then that It is over all a good job for students out of school seeking for work and so on.
Great Culture among colleagues
Work comes with you to home, may surprise you for what you signed up for