Dell Employer Reviews

Fun! The management wants you to enjoy your time and your team!

Management was awesome, good place to work for and good salary and innovative place to be at.

Business unit lead on Customer Experience and External Problem Resolution metric.
Created a premium support team for key client group.

The best part working here are the people.
You learn from your co-workers
Very Difficult to grow within the company.
Benefits are above average compared to American Companies, BUT below average compared to Canadian companies.

It was an inbound call centre. Main function was to resolve technical (hardware and software) issues for PCs, Laptop and printers. Each individual case was unique and therefore there was no boredom of repetitious information. There was a constatnt source of learning. I most enjoyed the customer interaction and problem solving.

Providing remote and phone services for commercial clients in the US and Canada regarding laptops and printers of all kinds.

The reality is when we take on something new in our lives; a new challenge, a baby, relationship or career move; It is natural to feel overwhelmed at times.

I truly love the time I was blessed to be employed at Dell; I can't begin to explain how much this company and its' members taught me; Not just about Computer Software and Hardware; or the endless – more... sessions on pushing for more and achieving greater things; but what I learned about myself and what I could achieve.

-What I learned? The dell culture taught me to put people first and do everything in my power to help them bring resolution to their problems (this is not always easy to do, but you must persevere).

-A typical day at work? Seriously? There was hardly ever "a typical day at work" (the co-workers) I was with an amazing albeit crazy bunch of people; We worked hard to help our clients and even harder to support each other as well as we could. Endless research to find better ways to do our daily tasks and assist our clients; It wasn't all work no play however; we loved to play and laugh all day and night.

-Management What can I say here; At times all the ideas being rolled over us were frustrating; but over all I give Dell a 5 star top notch rating for constantly working to reform policy and make the profiles more clear and direct from the Top to the Bottom of the organization; This is why in the end, we were able to deliver the best service and solutions to all our clients.

The hardest part of this work came when no matter how hard we strive, there were always the occasional issue we just couldn't solve without causing to much strain on the client. The reality is; our clients do not have the experience or education we did on the technology they were using; and Dell provided us with Massive resources to do our best. Sometimes there were moments where it wasn't enough; But we always got through it; we Persevered, and in the end we always got the issues resolved and did everything in our power to be our best for our customers.

The most enjoyable part of the job? Easy; The people I grew to love as friends and colleges. We had a very busy hectic environment; there were always many tasks to perform; new courses to learn and constant projects to develop; At times, it was very difficult however we had each others support to no end.

This culture of intensity at Dell helped me learn to grow and become a more educated, experienced, and wise person.

In the end my time with this company taught me to believe in myself completely.

So thank you Dell Canada, I will miss you. – less

Typical day is following up with customers looking for opportunities and customer visits. Best part of the job is the work life balance. Most difficult is the limited opportunity to move up in the organization and managements unwillingness to learn the Canadian business (managed out of the US).

Team at Dell is fantastic! Great people! Lots of talent.

My job is made much more interesting and fun because of my co-workers and team. Without them, I would have seeked employment elsewhere a long time ago.

Hardest part of my job is having to balance my duties and responsibilites while also completing demands of internal processes

The most enjoyable part of my job are the people I work with and the ability – more... to work from home three days per week which helps in improving work/life balance – less

Entering Order specifics for the Federal Dept,
Assisted Sales Reps on Specific requirements for systems

-earned about hardware issues
-gained it experience
-learned to work as a team

I've learned a lot during my 3-month internship at Dell, such as managing large amount of detailed data using Microsoft Excel, creating a GM/Controller scorecard, and etc. A typical day at work was 9-5. I loved the people there, they are super friendly and helpful. The hardest part of the job was definitely setting my priorities. So many deadlines to – more... meet hence I had to prioritize to see which assignment was rather important and which wasn't. Overall, what I enjoyed most of the job was that I've got to learn so much about the company and many more. – less

Very professional and fantastic training provided by a great company. Enjoyed being part of a team that was striven to provide customer satisfaction I've never been exposed to previously.
Unfortunately, due to Business Concerns and the value of the US-CDN $, required this outstanding call center to cease.
We were repeatedly advised by upper management – more... that our call center had the best Statistics of any Dell Call Center in the world. It was difficult to understand at the time why Dell would cease operations, but looking back now, It was likely justified.
Nothing but the best can be noted from working here and hope to return to Dell in the future. – less

The call times where great and a lot of knowledge that u cant learn from anywhere else was learned with Dell. A typical day in the office was talking to great people on the phones which added a lot to the job. The coworkers and management where excellent still have some friends from Dell. I learned how to navigate and resolve issues quickly and effectively.

A typical day would invole counting and recounting stock check against the system, identify variances and find root cause reasons as to why a part was Plus or minus. taking in and checking deliveries every 2 hours, setting up parts, checking short list emailing morning count and root cause emails. reject parts and keying of parts. looking after high – more... value stock e.g ram cabinet. the hardest part of my job was finding root causes for old variances. keeping count sheet at 100% and the most enjoyable part was getting to meet loads of new people and people from all over the world. – less

Every morning I would print off work orders sent to me via internet from the company. I traveled to Fedex to pick up the parts that had been sent from Dell. I would then call the customers and set up appointments with them and travel onsite to replace the hardware that needed to be replaced. If the parts didn't work I would continue to troubleshoot – more... the issue until it was fixed. – less

It's hard to actually review Dell itself as I was working at a remote site far from my Dell management. What interactions I had with them over the phone were good.

Dell Financial Services dept was a steady, laid back work place, full of peer competiveness and great workmanship from authorities

poor mgt, poor client relations, low ball salary, no severance, poor vacation policy

Great work environment with music, TVs, median age is 26. Good benefits with Dell. I learned a lot, which I appreciate tremendously. I learned how to prospect potential clients, and go through the sales cycle from beginning to end. I had great coworkers (for the most part). We sat on tables of 6 people, completely open environment. I had a great relationship – more... with my managers which I value in any business setting. The hardest part of the job was dealing with it being so repetitive. We cold call a lot and work from 8-5:30pm every single day. The minimum expectation is to call 140 people a day, which is incredibly hard to do. Most enjoyable part of the job is the satisfaction of closing a deal. You put in a lot of work to close deals, and once they close, it is very gratifying. – less