Fun and innovative, but going downhill steadily
Events Coordinator & Keyholder (Current Employee) – Dartmouth, NS – October 18, 2015
2 years ago, I would've written a 1000-page essay on what I admired about this company, its mission, and its approach to retail -- now I would strain to finish a sentence.
While fun, young, innovative, and bright, DT is becoming the same sales/money-focused, product-pushing, 'keep in line' sort of company. Its sad, as it used to be very accepting, actively listened and responded to store-level staff, and seemed to genuinely care, now most of that is gone.
Store-level staff are kept a very close eye on, and scolded for nearly anything, however management and upper-management are not reviewed nearly often enough. Many of these people are 'bosses, but not leaders' preferring to dictate and demand.
The company has now shifted its focus to a younger clientele (confusing, as they spend less than older adults..), and while they have succeeded in creating product demand, they have simultaneously created demanding, entitled customers -- they often demand policy-waiving, and free items.
Its sad to see where this company has ended up, as it truly was in the best workplaces with a happy, supportive culture.
All you can drink tea, great discount, flexible uniform, simple P OS system, easy training.
No growth within company (hires externally, any marks on record deems you unworthy of a location-transfer), flippant with warnings, poor management, little trust, no discount online.