Fun company, but that's about it
Tea Guide (Current Employee) – Toronto, ON – 6 December 2016
When you first start this job, you think that's it going to be amazing with all this great training.
Then you get on the floor and realize that you're not actually trying to educate people and get to know them, you're pushing to sell them a product. I mean, really pushing. The sales tactics were almost forceful, leaving me and other Tea Guides uncomfortable at how we were supposed to approach customers.
Management is also fairly useless, with schedules given out only 3 days in advance and rarely around to enforce seemingly arbitrary policies they have invented. Between that and constantly leaving early or just not being present for important shipments or merchandise changes, the rest of the staff is left doing all the grunt work.
The only thing that saves this job is my fellow coworkers. They manage to hire some of the most amazing people to work with, but they are soon left disenchanted with the job because the amount of undue stress that is placed onto part-time employees.
They try to "build people up" by criticizing every aspect of your job performance and by strongly encouraging you to follow a flow-chart style script that turns you into the world's lamest actor.
Free tea, good discount on products, flexible hours, amazing coworkers
Poor management, nonsensical scheduling, pushy sales tactics, low wages, no room for advancement