Technical Support - Intermediate ASAP
Davidson Violette & Associates Inc. - Ottawa, ON

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Excellent opportunity!

Client: Government
Location: Ottawa
Hours 37.5 weekly (7.5 hrs. per day, between the hours of 0700 hrs. to 1630 hrs. Mon – Fri)
Term: About 3 months – with extensions possibility
Starting date: TBD
Approx. pay: 17-21 an hour
Service Language: English - Intermediate
Education: Yes
Security Clearance: Enhanced

Role Overview
One of our client requires 4 Computer Application Support Specialist to support Windows 7 preparation requirements in the National Capital Region. This is a temporary initiative resulting from the requirement to migrate approximately 22,000 workstations from Windows XP to Windows 7 by 31 March 2014.

Required Skills and Experience (Mandatory Criteria)
Minimum one (1) year experience within the last two (2) years in providing desktop and client IT support in a Windows 2003 and/or Windows 2008 network and a Windows XP and/or Windows 7 desktop environment. This support includes Active Directory administration, and both automated and manual software installation and troubleshooting.

Minimum one (1) year experience within the last two (2) years in supporting MS Office 2003, 2007 and/or 2010 automation

Minimum one (1) year experience within the last two (2) years in using BMC Magic or similar Service/Help Desk

Minimum one (1) year experience within the last two (2) years using Windows 2003 or Windows 2008 network, and Windows XP and/or Windows 7 desktop environment.

Minimum one (1) year experience within the last two (2) years in software license management: license allocation/assignment, tracking and maintaining licenses.

Responsibilities:
Provide support to process requests for workstation migrations of NCR Windows XP workstations. This support includes verifying user account information, software licenses and hardware issued to determine a client’s preparedness for migrating to Windows 7.

Provide second-level software allocation and license management support to NCR clients in an MS Windows XP and/or Windows 7 desktop environment. This support includes Active Directory global group membership administration; tracking of license allocations, returns and reassignments; cataloguing of software assets; updating records details; coordination of installation automation activities; coordination of manual installations with IT Site Services technicians; research as required; and liaising with clients, internal sections, and external contacts (i.e. vendors).

Conduct follow-up activities with clients to ensure all problems are resolved to the client’s satisfaction, according to the Standard of Support (SOS) and follow policies and procedures as directed by the Supervisor and/or Manager.

Liaise with client group points of contact regarding client migration lists and requirements.

The resource will be required to take BMC Magic training (if not familiar with the tool) and will receive Software Library training solely for the purpose of gaining a working knowledge of how to use the internal tools in order to perform the assigned tasks of the RFA.

Ensure that software licensing limitations are understood and respected at all times in order to avoid potential licensing violation issues.

Ensure that data is accurately input into licensing tools and records for consistency and quality control. Attention to detail is essential due to the nature of the work.

Provide excellent customer service, while adhering to section and departmental guidelines and processes.

Demonstrate the ability to work well both independently and within a team environment.


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