Technical Support Engineer
Davidson Violette & Associates Inc. - Ottawa, ON

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Position Tittle: Technical Help Desk
Location: Ottawa
Starting date: January 6/14
End: June 6/14 ( could be extended)

DUTIES & RESPSONSIBILITIES

Recovery of trainee assets from training rooms at scheduled time and location.
Verification of assets and owner and other collection checklists
Provide asset details to WAMS coordinator for correction within Remedy
Takes direction as required from WAMS coordinator, gives regular update as to the progress of asset upgrades. Meets all checkpoints and requests for information
Ensures asset is fully operational prior to user return
Provides asset WIN7 walk behind to users at appropriate scheduled time and location. Ensures assets returned correctly to owner
Dismantling and provision of training room assets. Transport of assets to other training rooms and the upgrade and provisioning of assets therein
Travel to offsite depots for asset reclamation and/or transfer
Assist depot support at various locations within Ontario accommodating user hours of operation. May require extended stay at remote locations (accommodation/travel & meals) expensed through EGD as per travel policy
Accountable to WAMS project manager, deployment lead and EGD Desktop Support supervisors
Follow upgrade procedures as defined by EGD Desktop Support
Escalate all technical issues to EGD Desktop Support supervisor promptly and follow remidiation action as directed

SKILLS Technical and Business
Mandatory:

Technical knowlwdge of PC's and WIN7 operating system
Excellent writen and oral communication skills
Diciplined, organised self motivated
Valid Driving Licence
Team player

Asset:
Speak French

PROJECT DELIVERABLE (What the individual needs to accomplish to be successful in the job)

Attendance at training sessions at scheduled times
Provide asset return and WIN7 support to users at scheduled times
Follow asset upgrade procudures, ensure all checklists completed accurately and provided promptly to WAMs coordinator
Provide regular asset update status and completion of activities to WAMS coordinator, DEsktop supervisor or appointed lead
Upgrade assets and or installed software as required following provided procedures
Escalate promptly all technical issues to Desktop Support
All returned upgraded assets are operational such that the user can be expected to conduct normal daily job functions
Provide status updates as required WAMs Coordinator, Deployment Lead, Desktop Supervior or appointed lead, WAMS project manager


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