Host (Former Employee), Burleson, TX – October 5, 2014
Pros: free meals, strong relationships.
Cons: poor management, long stressful hours.
A typical day at Darden Red Lobster is generally slow unless it's Endless Shrimp season, in which case the wait to be seated begins around 11 AM and ends at 9 PM during the week, 11 PM weekends. Management is scarce and unhelpful, much more interested in the happiness of guests, rather than the happiness or productiveness of employees. Co-workers are – more... helpful and friendly. The hardest part of the job is the stress of the guests and demanding attitudes, and the most enjoyable part is the relationships with co-workers. – less
Serevice Professional (Former Employee), Cincinnati, OH – October 2, 2014
Cons: slow days
Open at 11 get first guests by 1105 wow them .Stay busy all day and love it.I learned that every person is important and should be treated the same way.Our management team is awesome.My co-workers are my friends.The hardest part of my job is not being able to correct an issue.The most enjoyable part of my job is making someone smile when they are having – more... a bad day. – less
It was my first job, and therefore a huge learning experience
Busser (Current Employee), Maplewood, MO – September 9, 2014
Pros: being recommended to by customers by other customers for my attitude and hospitality
Cons: short breaks, managements lack of communication, 90% guests were /very/ ghetto
A typical day could be busy or slow. I preferred the handling the inbound phone calls to maintaining an assigned section (which was not easy) I'll remain professional and say that Management and myself generally didn't see eye-to-eye. I tried to work smart, not hard and keep my prescence below-the-radar unless necessary A few of my coworkers were nice, – more... but overall a very rough and tumble group of people. Would recommend the job I had only to the desperate to work type. The hardest part of the job was dealing with Management. One person would tell you to do a task, and as you rush to complete it, another member of managment would come over and tell you to do something else. If you were to tell the latter that you were already working on something assigned by the former, they would be confused or upset. It became apparent very quickly that the lanes of communication between management were blurred at the very least. The most enjoyable part of the job was seeing the look on customers faces when you actually help them find what they were looking for. If not the very product, then a good imitation. Also, when people would come in looking for me specifically because I was so helpful and polite last time. – less
New Restaurant Opening Staff Member (Current Employee), Winder, GA – August 13, 2014
Pros: it's work. it's for sure money.
Cons: short breaks if any, and no hours for those who really need them, i.e, those with families.
Poor management that thinks it's better than it is, poor training besides the corporate assistances with the store opening, and a poor culture and environment adds to the hourly employees general dislike of their job.
LongHorn operations accounting milks labor, so instead of four people closing the kitchen and getting out at a decent hour (11:30 p.m. – more... is decent), three people have to close the kitchen and stay on average to 12:30 to even 1:30 a.m. on weekends. Keeping labor low means bonuses for managers and an increasing earnings per share for Darden at large, but strife for hourly employees. Strife for hourly employees makes them hate their jobs and seek work elsewhere, which adds to a increased labor capital turnover. Increased turnover means hourly employees have to pick up gaps in labor, and LongHorn seems to always have to be training some new entrant.
If you're a hard worker, your labor will be exploited.
Whether or not this reflects LongHorn as a whole organization is another question. – less
Employee Relations Manager (Former Employee), Orlando – July 21, 2014
Pros: wellness/fitness center on site, monthly celebrations of bdays and anniversaries
Cons: small possibility for advancement in the employee relations dept, one third of the cooperate staff relased with no notice within the last year
The best part of the job for me was the people I worked with. Every day I was able to work in a state of the art facility and call center. Although at times the calls would be relatively routine there were always cases that I had never heard of and needed to research with other departments looking for legal advice or some other information.
The team – more... I worked with was excellent. All have a good sense of humor and were able to manage the stress that can come with a position like this.
A typical day was from 8:30am - 5:00pm.
The hardest part of the job was when I would investigate an issue with an employee or manager and have to recommend to the Director or Regional Vice President that termination was the correct course of action.
Talking with these employees/managers who made a mistake like not remaining within arms length away from the back door when put in charge of that function would be terminated unless there are special circumstances and their career at Darden ended.
It is important to stay focused on the facts and past precedent/policy and keep the emotion out of the decision making. Always keeping an eye on the risk involved. – less
Server (Former Employee), Secaucus, NJ – July 18, 2014
My managers were amazing. They genuinely cared about you and worked with you to excel. Typically, a dinner shift would be busy with every person working 3-4 tables. I learned how to prioritize and manage multiple tasks at once. You really need to work as a team to get things done in a place like this. Any personal issues you have with someone can be – more... taken care of later but at that moment you have a job to do. The hardest part of the job by far is getting triple sat with a large party. Which means you have three new tables all at once and one of them includes more than seven people. That is when team work is most essential. The most enjoyable is meeting and interacting with different people and personalities, and building those ties with your coworkers. – less
Olive Garden (Former Employee), Smyrna, GA – July 8, 2014
Pros: discounted meals
Cons: no overtime, no breaks during 6/7 hours shifts, lack of team work within management
I was sexually harassed during my shift by another employee(server) when I reported it to my general manager, I wrote a statement, and explained what happened. My GM insisted that it was an accident, disregarding how I felt. I found out during an investigation from the GM's boss(district manager), that there was another woman harassed by the same offender, – more... yet he felt as though suspending the offender would be enough discipline. My general manager failed to report to the other managers on the flood that this situation was going on, therefore I ended up having to work with the offender side by side. Eventually, I quit because I could no longer feel comfortable in my work setting. I also expressed how unlawful it would be to have the offender still work the restaurant. I also called corporate to try and get some help, yet they failed to reach out after I expressed my situation.
Other than that, it was a very competitive working atmosphere. Most people who are hired don't stay longer than six months. The positive thing about working there was that you made your regulars, so even if it's a slow day, you will still have friendly familiar faces. – less
Olive Garden (Current Employee), Wichita, KS – June 17, 2014
Pros: half off food when working, 25% off when walking in
Cons: long hours, fluctuation in daily pay.
The new GM hired me two days after he was given the responsibility of bringing the restaurant’s ratings back up. I can proudly say I have worked my hardest to help his company goals. As his employee, I have no complaints and absolutely enjoy working there. Walking in and always being greeted with a smile (working or not) is one thing I look for. Constructive – more... criticism is given in a professional manner and he always wants the best. Benefits are good. All of the employees there support each other. When one is down, everyone lifts them up! Its extremely hard to find a place where the employees are like family. On a hard day, all management steps in when needed, as well as fellow employees. We do random games to keep sales up and goals met. Always a positive part of my day! – less
awsome for my first job in a industry i love, great atmosphier
host (Former Employee), Huntington Beach, CA – May 1, 2014
Pros: expierance, benifits, well established company
Cons: slow shifts, corprate policys
working at the location I did required not much time for error was a very fast paced work place where mistakes had to be as minimal as possible the management and crew got along great everyone worked well together learning all the personality's and change in how each manager like their shift ran the routine of the restaurant only changed with the seasons. – more... the hardest part had to be the slow days that seamed that they would take forever. – less
Server (Current Employee), San Antonio, TX – April 16, 2014
I love the people I work with. It gets busy at my location and everyone helps everyone else out. Things could be more organized with scheduling, etc. but overall you make good money and have fun doing it.
Red Lobster Chef (Current Employee), Delran, NJ – April 16, 2014
Cons: no hours
Working at Red Lobster has been a great learning experience. Everyday is different and I have worked with many kinds of people. I have a very good relationship with my managers, we get along great. The hardest part of the job is when co-workers do not do their job. As you know working in the line is a group effort, Besides that I have co-workers who – more... I admire and look up to. What I enjoy the most is working with people who love what they do and learning from them. – less
manager (Former Employee), Colorado – March 19, 2014
Pros: people you work with most of the time
Cons: everything else, hours, food is not fresh anymore, benefits as salary, no work life balance as promised
Darden itself is a good company but like many others the corporate side has no idea what goes on it the restaurants. When a company makes decisions to take hourly team members and promote them to manager of the same location that person will play favorites. I also have first hand knowledge of being told to hire with "diversity" in mind. I worked in – more... 3 different locations in my time as a manager and 2 were great and had values and held their core values but that last was the worst working environment I have ever worked in. The GM is a dictator and nothing is done for the better just because the GM wants to control the world. Somehow, the AD just looks the other way. Please don't end up at a bad concept. There are a few good ones. – less