Due to unprecedented growth, Daniel & Son Services, Inc. is looking for dynamic Dispatch Specialists with a passion customers service , stellar communications skills, proven ability to multi-task in high-volume environments, and previous customer service/dispatch experience.

This position is responsible for flawlessly handling a high volume of calls from customers, technicians, and office staff, including:

• Scheduling customer appointments; verifying customer information on scheduled calls; closing service tickets;
• Dispatching technicians to appropriate locations in accordance with customer requests;
• Responding to customer questions and resolving simple to complex issues;
• Communicating with service technicians on pending workloads and generating work schedules;
• Forecasting weekly workloads and manpower requirements with Dispatch Supervisor;
• Tracking on-call and after hours service work;
• Reviewing and submitting technician timesheets and commission reports;
• Processing work orders and invoices;
• Ordering materials; returning warranty and unused parts; and
• Other duties/tasks as assigned.

To be considered, applicants must possess the following qualifications:

• Previous dispatch and/or customer service experience;
• Stellar customer service skills;
• The ability to flawlessly juggle multiple priorities in a stressful environment;
• The ability to cultivate and maintain strong relationships with clients and technicians;
• A clear and professional speaking voice;
• The ability to type 30-WPM with accuracy;
• Advanced knowledge of MS Office Suite;
• Strong organizational skills and attention to detail;
• Flexibility to work evenings and on weekends; and
• Knowledge of home service and repair, e.g., plumbing, electrical, is a big plus!

If you qualify for this position and are looking for a career, not just a job, please send your resume and a cover letter describing why you would be a good fit for these incredible opportunities with us.