Dispatcher /Customer Service
Daniel & Son Services - Calgary, AB

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Due to unprecedented growth, Daniel & Son Services, Inc. is looking for dynamic Dispatch Specialists with a passion customers service , stellar communications skills, proven ability to multi-task in high-volume environments, and previous customer service/dispatch experience.

This position is responsible for flawlessly handling a high volume of calls from customers, technicians, and office staff, including:

  • Scheduling customer appointments; verifying customer information on scheduled calls; closing service tickets;
  • Dispatching technicians to appropriate locations in accordance with customer requests;
  • Responding to customer questions and resolving simple to complex issues;
  • Communicating with service technicians on pending workloads and generating work schedules;
  • Forecasting weekly workloads and manpower requirements with Dispatch Supervisor;
  • Tracking on-call and after hours service work;
  • Reviewing and submitting technician timesheets and commission reports;
  • Processing work orders and invoices;
  • Ordering materials; returning warranty and unused parts; and
  • Other duties/tasks as assigned.

To be considered, applicants must possess the following qualifications:

  • Previous dispatch and/or customer service experience;
  • Stellar customer service skills;
  • The ability to flawlessly juggle multiple priorities in a stressful environment;
  • The ability to cultivate and maintain strong relationships with clients and technicians;
  • A clear and professional speaking voice;
  • The ability to type 30-WPM with accuracy;
  • Advanced knowledge of MS Office Suite;
  • Strong organizational skills and attention to detail;
  • Flexibility to work evenings and on weekends; and
  • Knowledge of home service and repair, e.g., plumbing, electrical, is a big plus!

If you qualify for this position and are looking for a career, not just a job, please send your resume and a cover letter describing why you would be a good fit for these incredible opportunities with us.