Having a work environment where it is enjoyable and productive; at the end of the day, you are proud of what you do!
Pros: as manger, i set the "tone & atmosphere" for the business, making it an enjoyable place to work for the staff, control over selecting and training a great team, great salary, free food
Cons: 24hr / 7 day a week responsibility
A typical day at Dairy Queen would mean arriving each morning around 8 am ( my scheduled hours 9am -5pm); I would check the overall appearance of the business, to ensure that the closing staff did their job correctly and make note of changes/ corrections to be addressed. Communicate with Day Staff as to what is necessary for food prep., store cleaning, ordering of supplies, etc. to ensure all tasks are set in an organized manner. All Company Standards must be met on a daily basis and this was my responsibility. Review previous daily sales and prepare bank deposits. Continuously monitor and work with the staff to achieve good customer service.
The best part of being a Manager is having your team totally respect you; I believe that when you work "side by side" with your employees, praise and encourage them, plus do some of the unpleasant tasks yourself, you can create a wonderful staff. I also earned their respect by accommodating their work schedule around their important personal activities (dance, hockey, soccer, base ball, etc.) Having employees that can still participate in their hobbies while juggling a work schedule, makes a happier worker! A great Manager or Leader should interact with his/her staff so they know that you are approachable.
The hardest part of the job was unreasonable customers. Trying to control irate people can be frustrating when "the customer is always right"!
As a Manager, I learnt that you can "make or break" someone's day. An upset customer can quickly have their mood turned around when you show compassion and great service. An employee with low self esteem can build confidence with a great Leader. Being a Manager at Dairy Queen was an awesome career.