A Job that is always evolving in service giving and Customer satisfaction
Owner operator Van Drivers (Former Employee) – Calgary, AB – 25 February 2017
A place of work that gives a lot of training in its field and management is very serious about Employee Opinion Survey. Employee satisfaction at work place is of paramount importance. Though work requires physical strength and long working hours, it is at the end satisfactory to work with this Company
Mail Sorter (Former Employee) – John C Munro International Airport – 13 January 2017
Excellent work for compensation. I process and verify international mail from all over eastern and central Canada leaving to international destinations. Ensure paperwork, verification of tracking numbers, and sort to destination mail bags.
Administrative Assistant (Current Employee) – Lancaster, PA – 31 August 2016
start work at 7 am. get out at 3 pm. I learn new things everyday. my managers are very nice. most of my co-workers are fun to work with. quarter close is the busiest we get a lot of over time. the people that make you laugh.
Account Manager Outside Sales (Former Employee) – Burnaby, BC – 15 June 2016
a lot has changed in the last few years, but it was a typical 7 day work week, with clients calling you on weekends, and all hours of the night. Very stressful position when you manage major accounts spending millions of dollars.
Customer Service Representative (Current Employee) – Brampton, ON – 1 June 2016
DHL express in Brampton presents the impression to their employees that they are professional and care but don't be fooled. The issue begins with their inconsistent and incompetent trainer and management who instead of providing proper answer leave you if you are having an issue with a customer to sink or swim. The sad things they know they have inconsitent training but do nothing to fix it. When you are there you are just a number. Dont be fooledby how much money they have generated you wouldnt believe the unprofessional and gross short cuts the take that hurts the employee and customerTheir management is so unprofessional alot of micromanagement and they are, management, really good liars convincing you that you ve done a great job but turn around and blame you for things out of your control. If you're considering to apply for this run for the hills . Note there was a last review on this site that said the same thing but since I have worked here everything about them being unprofessional is true
As a driver, you will serve DHL customers via a daily route, in your truck or van.
Warehouse Worker and Courier Driver (Current Employee) – Dorval, QC – 4 April 2015
Both on the road as well as at customers’ doors, as a DHL driver, you are the calling card for DHL. This means treating customers with respect, and ensuring that your vehicle is in tip-top shape at all times. As a DHL driver, you thus play an important role, in a job which offers a great deal of freedom but also a lot of responsibility.
Courier (Former Employee) – Burnaby, BC – 21 March 2015
Let's put it this way: One Christmas season we had many issues with packages going missing. When asking management how we should explain it to the customer , they said" We don't Care, Say whatever to make them happy." And now the Burnaby call centre is shut down. I wonder why?
Customer Service Representative (Former Employee) – Brampton, ON – 13 December 2014
DHL taught me how crucial professionalism in customer service reflects on a company. I was fortunate to be in a position that allowed me to communicate to people from all positions from cashiers to executive members. It grounded me to the person that I am today who enjoys working with people. It also enhanced my skills exceedingly.
Customer service/ on the phone/ 70-80 calls a day.
Brokerage Advisor (Current Employee) – Brampton, ON – 1 December 2014
Handling 70-80 calls a day on an average. Calls can be regarding invoice copies, breakdown of duties and taxes or genaral complaints. I have learned a great deal of patience and handling difficult customers , escalting important issues. Management is the company is not very motivating due to its being a unionized envioronment so whether you work very hard or just what is required , doesnt matter to them.
Data processing and analysis (Former Employee) – Mississauga, ON – 13 November 2014
No organized system to get information to customer service reps. Files and information given multiple times and temps are continuously being blamed and having the finger pointed at them for issues that were not caused by them at all.