Warehouse/Driver (Former Employee) – Calgary, AB – 3 October 2013
Lost the customer service to shareholders. Poor management when it comes to staffing. Unloading trailers, cross docking, sorting and marking non cons. good team to work with. getting your full hours. Going home safe at the end of the day/
A Job that is always evolving in service giving and Customer satisfaction
Owner operator Van Drivers (Former Employee) – Calgary, AB – 25 February 2017
A place of work that gives a lot of training in its field and management is very serious about Employee Opinion Survey. Employee satisfaction at work place is of paramount importance. Though work requires physical strength and long working hours, it is at the end satisfactory to work with this Company
Mail Sorter (Former Employee) – John C Munro International Airport – 13 January 2017
Excellent work for compensation. I process and verify international mail from all over eastern and central Canada leaving to international destinations. Ensure paperwork, verification of tracking numbers, and sort to destination mail bags.
Customer Service Representative (Current Employee) – Brampton, ON – 1 June 2016
DHL express in Brampton presents the impression to their employees that they are professional and care but don't be fooled. The issue begins with their inconsistent and incompetent trainer and management who instead of providing proper answer leave you if you are having an issue with a customer to sink or swim. The sad things they know they have inconsitent training but do nothing to fix it. When you are there you are just a number. Dont be fooledby how much money they have generated you wouldnt believe the unprofessional and gross short cuts the take that hurts the employee and customerTheir management is so unprofessional alot of micromanagement and they are, management, really good liars convincing you that you ve done a great job but turn around and blame you for things out of your control. If you're considering to apply for this run for the hills . Note there was a last review on this site that said the same thing but since I have worked here everything about them being unprofessional is true
Administrative Assistant (Current Employee) – Lancaster, PA – 31 August 2016
start work at 7 am. get out at 3 pm. I learn new things everyday. my managers are very nice. most of my co-workers are fun to work with. quarter close is the busiest we get a lot of over time. the people that make you laugh.
Customer service/ on the phone/ 70-80 calls a day.
Brokerage Advisor (Current Employee) – Brampton, ON – 1 December 2014
Handling 70-80 calls a day on an average. Calls can be regarding invoice copies, breakdown of duties and taxes or genaral complaints. I have learned a great deal of patience and handling difficult customers , escalting important issues. Management is the company is not very motivating due to its being a unionized envioronment so whether you work very hard or just what is required , doesnt matter to them.
Account Manager Outside Sales (Former Employee) – Burnaby, BC – 15 June 2016
a lot has changed in the last few years, but it was a typical 7 day work week, with clients calling you on weekends, and all hours of the night. Very stressful position when you manage major accounts spending millions of dollars.
Courier Driver (Current Employee) – Hamilton, ON – 5 February 2014
I was always on the road, between 6 to 10 hours a day, delivering parcels. I learned how to manage my time better and how to plan breaks and lunches and when to sacrifice them. I learned when to tell my employer too much freight is an issue and how to manage weather and traffic.
The hardest part of the job was dealing with long drives in between cities in nasty weather. I had to learn to dress for the occasion and plan detours a lot of the time.
The most enjoyable part was how I get to spend so much time alone. Listen to my own music, reflect on the day. It is nice to work and be able to do it on your own sometimes.
Great pleace to work. Competitive wages and great Management team
Warehouse Supervisor (Former Employee) – Edmonton, AB – 7 August 2013
Hours were typically Monday to Friday 8:00-4:30 with optional overtime. I learned all functions of working in the warehouse through the cross training offered. I even received my Forklift license all paid by the company. Co-Workers were easy to deal with and were easy to work with. The job was very enjoyable and I learned alot really quickly thats why i was promoted to Supervisor after only a year of being with the company.
Customer Service Representative (Former Employee) – Brampton, ON – 13 December 2014
DHL taught me how crucial professionalism in customer service reflects on a company. I was fortunate to be in a position that allowed me to communicate to people from all positions from cashiers to executive members. It grounded me to the person that I am today who enjoys working with people. It also enhanced my skills exceedingly.
Courier (Former Employee) – Burnaby, BC – 21 March 2015
Let's put it this way: One Christmas season we had many issues with packages going missing. When asking management how we should explain it to the customer , they said" We don't Care, Say whatever to make them happy." And now the Burnaby call centre is shut down. I wonder why?