Pros: Paycheck, work with some decent people
Cons: Poor management, favoritism among management and workers, micromanaging, low morale
The call center has a great Manager, but lower management is stuck in Junior High School. There is poor training for lower management, as there is favoritism and extremely immature behavior among them.
There is very little praise and will tell you what you did wrong or how bad you are at your job with a smile. Was promised to have weekends off during the hiring process and interview, but was told that I had to choose a weekend day to work, as "It's a requirement" for the position. And there is very, very little room for advancement in this office.
There is a call time limit (approx 5 mins per call) and that is nearly impossible due to the systems that are provided. The computers are not PCs, but simply one giant connected system that runs so slow, that the first 3 minutes of the call is just waiting for the customer's information to pull up.
Unless you are desperate for a job, I would not recommend this call center.