Great place to work.
Pros: good working conditions. great employees to work for. recognition for a job well done.
Cons: remote communications
8 to 10 hours a day to include after hour response to remote user. Accepted, troubleshot and resolved an average of 15 tickets and at least 3 projects per day. Learned how to install, upgrade hardware and software. Became ITIL certified, learned how to use Active Directory and how to troubleshoot the network connectivity issues. CSX management went out of their way to ensure that we technicians had the full corporation of all CSX employees when it came to resolving PC issues. I was invited to join all inclusion Groups within the company and was always recognized for my Military Service during the annual Military Appreciation Day and Parade. I was rewarded with a monetary bonus for a job well done on many occasions. The coworkers at SouthPoint are super techs, I was not to fond of the other tech work ethics at the other locations, but had to fill in to help them from failure on resolving tickets and projects. The hardest part of the job was not being able to connect with the Remote users due to communications issues. My most enjoyable part of my job was how I was treated by all the CSX VIPs, managers and clerks.