CSX Employee Reviews

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High stress, no work-life balance and layoffs galore
Management Employee (HQ Office) (Current Employee) –  Jacksonville, FL15 December 2016
CSX is not what it used to be. The environment is tense and employees are on edge. More than 4,500 people have been furloughed or laid off over the last 18 months or so. Work-life balance is non-existent and you are expected to be available 24/7. There is no security at the company and I would strongly urge anyone interested in this company to think twice before joining. The pay is good, but definitely not worth all the stress and headache. The company is very military-style culturally and new ideas and ways of thinking are not tolerated. The mission statement says the company is "progressive" but it is far from that.

If you enjoy being micro-managed or don't have a family, friends or hobbies - then this is the company for you.
Pros
Good compensation
Cons
Old-school mentality, no work-life balance
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CSX is in the process of a restructuring
Manager Information Technology (Current Employee) –  Jacksonville, FL26 February 2017
The rating I provided is based on my current experience at CSX, however, the expected changes to the CEO and BOD may change the CSX culture.
CSX is currently a service oriented company who cares for their employees.
CSX believes in a work life balance
Pros
Great pay, benefits, cares about their employees
Cons
Changes in leadership
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Overalls good company to work for
Human Resources (Former Employee) –  Jacksonville, FL30 September 2016
CSX is a good company. Great compensation and benefits but the environment is very challenging and demanding. It is a 24/7 environment even in HR so you can expect to work over 50 hours a week including weekends, nights, and during vacation. Checking email on your phone is a constant to keep up. You must have flexibility and plenty of free time. Also the majority of the employees are unionized. Senior leadership have good intentions but can be one sided often. As a result, its hard to reinforce policies consistently across all business units and employees know it. Its slow to progess upward unless you impress the right people early in your career. Otherwise you will find yourself trying to reinvent yourself to stay challenged.
Pros
Compensation and benefits
Cons
Work life balance
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Changing Drastically
Manager Payroll (Former Employee) –  Jacksonville, FL13 March 2017
CSX is undergoing significant changes in 2017. I do not expect the culture and work/life balance to be the same under Hunter Harrison. If you can get into the company, they do currently provide good compensation and benefits.
Pros
Pension, benefits
Cons
Management, culture
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A tough, stressful occupation, with choice of family life, or money
Locomotive Engineer/Conductor (Former Employee) –  Savannah, GA24 January 2017
Great benefits, good retirement. Can be seriously dangerous if you arent alert and safety conscious. A lot of nepotism among higher management. An insurance policy known as "run-off " insurance is a must. Everyone that works as union labor has been run-off at least once. Many rules are arbitrary and pointless. Many managers are nothing more than rule enforcing evaluators with no job experience. A lot of managers have a quota of discipline. In Jacksonville Division, a manager was required to have 60 test failures per month. Most resulting in days off without pay. The other engineers and conductors were great comrades and friends, trying to do the job safely and remain injury free. All while locked in an adversarial relation with managers who were expected and pressured to fire them. Money was good. Stress terrible.
Pros
Benefits excellent, money very good.
Cons
Days long and tiring.
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Great company
Crew Dispatcher (Former Employee) –  Jacksonville, FL3 September 2016
CSX Transportation is a great company in which to be employed. The benefits and compensation are very good.

Most employees are very safety oriented especially in an operations setting in the field. Some know the rule book by heart and can recall any rule and recite it without prompting.

Training is probably the best part of CSX from an advancement standpoint. While I was there I was trained on aspects of the business that I never dreamed I would ever know. The general feeling is the more you know the better an employee you will be.

I've held several positions there both contract and non-contract and there was hardly a day that could be considered typical. You literally learn something new everyday.
Pros
Great benefits, compensation and development opportunities
Cons
Management can be a bit narrow minded
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Going in the wrong direction
Asst manager Customer Operations (Former Employee) –  Jacksonville, FL20 March 2017
Enjoyed my years with CSX but the management and culture has changed significantly and I'm afraid they are moving in the wrong direction. Although it was not my decision to leave, it was an option I had been exploring.
Pros
Great Benefits
Cons
Lack of movement or development opportunities
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Very profit driven
Manager (Former Employee) –  Jacksonville, FL17 March 2017
recent changes in Executive management has led to massive layoffs of the most productive, senior and highest paid employees Used to be like your family. Looked forward to going to work every day, and everyone cared about each other. Sorry to see that profits and shareholders have made caring a thing of the past. No longer do they care about hiring Veterans or Disabled or a rail career for managers. We all wish our former teammates well and success.
Pros
Family environment, MR Ward, co workers, social responsibility
Cons
money- profit -motivated
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Very rewarding work with great teams and inspiring emerging technologies
Manager IT-Advance Engineering (Former Employee) –  Jacksonville, FL14 March 2017
Managing the apps dev team supporting Advanced Engineering involved the most cutting edge emerging technologies with the most talented people.
Workplace culture was work/life balanced and great team interaction.
Hardest part of job was going home.
Most enjoyable was working on cutting edge, sky's the limit technology.
Pros
People and the company wants to get things done
Cons
Departments still remain silo'ed, and bureacratic
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Hard work decent people & fair management
Jockey / Yard Driver (Current Employee) –  Cleveland, OH3 November 2016
Coming in the door it could be a lot to learn and very hard work. This job is for people who are ok with working outside. It didn't take long for me to work my way up to a jockey driver considering i have my CDL and knew a little about the container business. Management is very fair to those that come to work and not to play around. The hardest part of the job is being the ground man & coming in the door that will be your first position. The most enjoyable part about the job is working from the jockey truck. You still have to work hard & be productive but talking to co workers over the radio makes time go by or if you're the quiet type you can just stay to your self
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Good career, poor work life balance
Terminal Manager (Former Employee) –  Charleston, SC20 March 2017
The culture was moving in the right direction. Unfortunately, there have been a lot of recent lay offs, approximately 20% of management employees.
I left to try to find a better work life balance.
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Great Pay and Benefits Bad Management and NO LIFE
Crew Management Clerk-Crew Dispatcher (Former Employee) –  Jacksonville, FL21 September 2016
Extremely short staffed was forced to work 16 hour shifts and on average 64 hours a week and would only be notified of being forced within minutes of the next shift starting making it extremely difficult to have a family or to plan anything. We were not allowed to leave the job once the shift started so you would have to plan your meals for 16 hours with minimal sleep in between shifts as if you were on the extraboard you would be subject to call 2 hours prior to the shift. The upside great benefits and pay. Good job for a young person with no kids or family who only wants to work and make money.
Pros
pay, benefits, job is not too complicated
Cons
excessive hours, unreasonable management, no real way to move out the crew management department
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Csx
Intermodal Service Worker (Former Employee) –  Savannah, GA26 January 2017
Work day may consist of any where from 8 to 16 hour workdays. I learned a great deal of loading procedures and operating front loaders for containers. Management was ok but only worried about the job and not the employees. The hardest part of the job was the long hours that was demanding and the most enjoyable part was working with others to accomplish the goals for the day.
Pros
Great Pay
Cons
Long hours
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Great job, with no job security
Engineering- Machine/Vehicle Operator, Foreman (Current Employee) –  Livonia, MI2 February 2017
Great job with great pay, but absolutely no security. Management could not care less about our job and the company constantly cut or relocated jobs for no reason. The company always preached safety but would expect you to break rules in order to get the job done faster.
Pros
coworkers, different job sites, pay, pension
Cons
healthcare, management, job security
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Tough political corporate culture
Manager (Former Employee) –  Jacksonville, FL24 August 2016
Between an insane amount of "special projects" in addition to your regular duties and its aggressive office politics, it is a difficult place to work. If you can navigate political landmines and manage to get on the good side of someone important, there is opportunity to be successful. If you like to genuinely work hard and be rewarded for the work you do, this is not the right place for you.
Pros
pay, benefits
Cons
low trust, unsafe to express varying opinions, ineffective HR
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Productive, beneficial but time consuming
conductor/ rco (Former Employee) –  Philadelphia, PA5 July 2016
Csx is not for the faint of heart. A very dangerous hands on career that commands one hundred percent dedication. The management isn't bad, but can be very unreliable like any other job. I have learned how to be more efficient with my time as you operate on a schedule that is not solid at all. The hardest part of the job is just that, living your life at the mercy of a phone call to come in that you can never predict, 24 hours a day. They thing that makes it all worth l=while is the immaculate benefits, travel and opportunity to meet new people while having employment that is very essential to the entire world.
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Very corporate environment
Human Resource Specialist Transportation (Former Employee) –  Jacksonville, FL14 August 2016
The company is large and very corporate. The executives and senior management can be disconnected from their staff at times but it's because it's a very large company with thousands of employees. The Headquarters building downtown Jacksonville has their own cafeteria with good food so you don't have to walk several blocks for lunch. The company pushes for donations for United Way and cares about charity. You are expected to work 40+ hours per week or whatever it takes to get the job done. The company is already well established in their growth so it may take a while for advancement because someone has to retire or quit for a position to open up (depending on what department you work in or if you are willing to relocate). The company has a good pension.
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Good benefits but stressful place to work
Director of Process Improvement (Former Employee) –  Jacksonville, FL8 March 2017
It is like any other large corporation. There is not much of a relationship with your supervision. Good pay and benefits but no clear career progression path.
Pros
Great benefits
Cons
No clear progression plan
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Productive and fun work place with room for advancement
Supervisory Special Agent (Former Employee) –  Jacksonville, FL11 March 2017
Criminal Investigations
Great place to work
Room for advancement
Walking people out when they terminated
Learned process improvement
great team work and co-workers
Pros
Great work life balance
Cons
No
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A good place to work.
Manager, Quality Processes and Operations Analysis (Former Employee) –  Jacksonville, FL10 March 2017
CSX was a good place to work. The benefits and salary were very competitive compared to other railroads. The retirement retirement benefits are the best.
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Overall rating

3.7
Based on 379 reviews
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Ratings by category

Work/Life Balance
2.9
Salary/Benefits
4.2
Job Security/Advancement
3.1
Management
3.1
Culture
3.4