Call Center Agent-Bilingual
Crelogix Acceptance Corporation - Burnaby, BC

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Call Center Agent (Full-Time) – English/French Bilingual
Merchant Support Department

Friendly, Service Oriented, Team Focused

Are you passionate about solving problems and helping people? Looking to make a difference in everything you do? Excited to be part of a fun team? Do you have the confidence, patience and ability to work with a diverse group of sales managers and customers? Above it all, do you want to excel in a fast growing financial services company? In fact, we are so fast growing that even PROFIT Magazine included us in their Profit 500 ranking!

The Position
As a merchant support/sales coordinator, you will provide assistance to Crelogix merchants with their customer applications, and ensure high service quality and standards. Your responsibilities will include:

  • Ensuring and following up on merchant setup, training and first booking via email and phone
  • Acting and behaving as the voice of the merchant – Representing the merchant’s voice, needs, and concerns internally
  • Following up daily on revenue generating activities including credit graded applications, supporting documents deficiencies and direct loans
  • Maintaining current status of all inquiries, communication and applications in Salesforce and ensuring this information is accurate and up to date
  • Executing direct loans booking over the phone (directly with consumers)
  • Performing outbound and new merchant calls as directed
  • Periodically coordinating, compiling and sharing insights with the Marketing department to continuously improve our merchant experience

The Perks
Besides working with an amazing team, you will also enjoy the following perks:

  • Earn anywhere from $34K – $46K –Based on your experience
  • Pamper yourself with $500, through Coach’s Pick –one employee nominated quarterly
  • Get a chance to go somewhere exotic via our annual President’s Club –for star performers
  • Get fit, among other things, via great group benefits such as a wellness program
  • Set and reach your career goals through amazing career mentorship.

The Success Factors
Qualifications for all candidates include:

  • 1 year customer service and/or telephone marketing experience and/or demand generation
  • Must be bilingual in English and French
  • Interpersonal communication and customer management skills
  • Salesforce knowledge and expertise an asset
  • Results oriented and organized
  • An empathic personality allowing for successful team work and collaboration
  • Flexible schedule is an asset
  • Call Centre Experience

How to Apply
If you want to join our amazing team, send in your resume. We want to know how
you heard about us so you MUST absolutely quote AASC-0000-FT-ID in the subject line.