Customer Service Representative (Current Employee) – Waterloo, ON – 31 August 2017
Good people, management is okay. Positive work environment. Not much room for lateral movement. Good hours,good benefits. Paid vacation and sick days are given. A bonus is given to some departments in March. Computer skills are necessarily. Use excel frequently
Client Service Representative (Former Employee) – Waterloo, ON – 16 May 2017
I was over worked, paid little, the management treated me horribly. There is no room for growth unless you suck up to managers. Horrible environment. The management have a dictatorship style. There is so much favouritism, racism and sexist views. If you are not the "chosen one" you will not be able to grow. I have never worked in a company with such a horrible atmosphere. Every one is over worked and there are no incentives.
Long hours, pay is low, favouritism, management is horrible
Adjuster (Former Employee) – Montréal, QC – 19 April 2017
I experimented the worst period of my career working there. Great politics about how the front line should be. Top ethical. The management don't apply anything near ethical. I witness good people being lay off with no raisons. VP Québec requesting the other adjusters to gather all negative things about the employee about to be lay off. They debated many labor dispute and always cash out to avoid being exposed. Thanks to this kind of site truth can talk. You want to scrap a few years of career? Crawford Canada is the best place to be!
Consultant (Current Employee) – Mississauga, ON – 28 February 2017
This company is horrible. If you go in for an interview, it will sound like an absolutely great place to work. Within a month of being here, you'll start to notice all the problems.
Very slow to provide any job development or advancement opportunities. They have an educational reimbursement program to aid in getting qualified to advance yourself in your career. However, the company is so cheap that managers won't approve of you using it because it will affect their quarterly or annual budgets.
Management itself is completely disorganized. They don't really do anything, yet step in from time to time to make sweeping changes to processes that are not problematic so they can make the appearance that they are doing something. My manager specifically only comes to work for 2 hours per day, states he needs to leave for client meetings and sales calls. In the 3 years he has been here, we have yet to sign new clients and have lost 3 clients. So not sure what meetings he is going to, but he's definitely not effective in his job.
Your salary will be stagnant for at least 3 years. Management will constantly dangle the carrot of a raise in front of you to get you to work harder, but will never follow through on actually providing a raise or even discussing it with you.
The only reason I would recommend working here is if you have a more successful spouse to rely on for income and just need this job for a little extra cash to contribute to the household, this place will do. You'll have no issue with literally just leaving this place at the end of the day.
Also,more... to give them credit, they do have a great benefits program.less
Benefit program - that's about it.
There is nothing good to say about this company. The whole organization is one big con.
Customer Service Representative (Former Employee) – Waterloo, ON – 27 February 2017
The insurance field is definitely not for everyone, however, I feel that in this environment it is definitely worth a try! There is no shortage of people willing to help out, and they have a really informative training program as well. They train people to keep them, and advancing in this company is extremely easy. In fact, one of the team leaders that I befriended and got to know had been with the company for only about 6 months before his promotion! I honestly can't think of anything negative considering the relaxed environment and plethora of pizza days when the call center gets busy. Very motivational.
Sitting at a computer all day could be seen as negative I guess?
Administrative Assistant (Former Employee) – Grande Prairie, AB – 10 January 2017
Very poor Manager, rude, judgmental, belittling, adjusters are spoiled brats. Work your butt off just to be made to feel as though you don't matter. Had an emergency phone call and was yelled at for being on the phone for personal reasons. Truly the worst job I have ever had.
CSR - Customer Service Representative (Former Employee) – Mississauga, ON – 25 November 2016
Your job security all depends on who you know. They underappreciate the employees. Long time loyal employees are made to feel disposable if they voice any unfairness. The former CEO showed more appreciation for employees. The present seems more concerned with proving himself at the expense of the employees happiness...puts money above anything else.
CSR / Dispatch (Former Employee) – Waterloo, ON – 31 March 2016
Both my signifigant other and I have worked at crawford, I was a CSR - dispatch and my other half is a telephone adjuster. I got hired on, and had to take 2 weeks for training (i had to pay a babysitter due to my kids not being in school) Right when my training was over, my first day by myself there was absolutely nobody i could go to if there was a problem. I was told i'd be working 6 hours a night, when in reality id be there for maybe 1.5-3 hours..... 5 days later I was fired because I "made too many mistakes" nobody told me about these "mistakes" i was making or even told me how to correct them. My other half has been working there since his Co-Op they had him as a contract worker, a co-worker passed away and he took over her position (still contract, refused to make him a salary worker) He applied every time there was a opening salary position, but they kept turning him down. Now AVIVA has pulled out all their business at his office and they are laying everyone off. Now Both my SO and I are jobless and are scrambling to find new work so we dont end up on the streets. I am very disappointed in how they have treated him.
Supervisor of Collections (Current Employee) – KW – 8 October 2015
Crawford & Company provided me with an environment to grow as a supervisor. To take the knowledge in my field and put it into practice. Crawford also provided me with a work life balance. Providing me with a schedule that met both of our needs.
I had a great team to support me, and an excellent management team. The other teams I worked with had great supervisors as well, who where not only great at their jobs but willing to help me get up to speed as the newest supervisor to the team.
I would never recommend Crawford & Company as a place of employment. They treat their employees unfairly and fail to follow through with promises of advancement. I worked there for a year and had to get out of their before I lost my mind. Management (especially the new Manager) have no idea what they are doing. They are sending their departments overseas yet still hiring new ppl just to string them along, its horrible. The previous reviews talking about how good Crawford is seems a bit sketchy. I can only assume that they are either part of management or new employees. The Waterloo branch has the worst turn around for New Hires vs Employee's quitting. They can't seem to keep an employee longer then a year and a half. A job should not have so much stress for such little pay. HIGHLY RECOMMENDED TO STAY AWAY FROM THIS COMPANY
Administrative Assistant (Current Employee) – Toronto, ON – 8 March 2015
Crawford is an okay company to work for. I have learned many different things at crawford, from Auto Insurance and WSIB Return to work processes. my co-workers are ok except for a few. some of the management team is good but there is to much turn over at crawford.
Client Service Representative (Current Employee) – Waterloo, ON – 30 September 2014
Underpaid, over worked. Don't expect a raise, but expect to be piled with work. Initial training was very elaborate, but further training on higher client lines was minimal (read it by yourself). Schedule preferences are not to your preferences, but theirs, so if you have prior engagements expect a fight. Management is not well trained; Team Leaders do not give sound advice. Additionally, there is a high turn over rate and the office is usually understaffed, which means there is more work. When busy, breaks are not allowed
I enjoy working. Any job that was given to me I did to the best of my ability. I was trained very well. There was times that the job was very demanding but you just put your mind to it and it all works out. I have great supervisors and Management. They were willing to challenge me in my job and I never let them down.
lots of new things to learn and always given the chance to try
Claims Care Agent (Former Employee) – 180 King St. East – 7 April 2014
The job overall was moderately fun and not difficult at all. I was really looking forward to working in the position for awhile.
However as soon as I completed my training I was let go (after countless good reviews during training, passing all my courses and great reviews while on the phone) because I filled out my schedule preference sheet to my preferences instead of what they wanted.
The company has a reputation of firing people for the silliest of reasons and I was a victim of it.
The most forward thinking innovative place I've worked at in the past 20 years
Adjuster (Current Employee) – British Columbia – 30 March 2014
A place where I am treated like an adult, I am not micro managed, I am encouraged. The benefits are great, very flexible work schedule, state of the art technology, very pro active management, this company gets things done and at high speed. Everything is at your finger tips, set up to succeed. There is no formal training so if you aren't a self starter and need a lot of guidance and to be lead by the nose then this is not the right place for you. If you like being given responsibility, very slick streamlined no double handling work then this is a great environment. Probably the only place in 20 years that I have felt like a valued individual instead of a number or cog in a wheel. This is a dynamic, innovative company that isn't stuck in the past. Other companies should be watching for this one because while the fat cats sit back and provide 2+ week turn around times companies like this are swooping in and servicing in hours rather than weeks...
The most flexible working conditions I've ever had, proactive, get treated with respect