Management issues and unreasonable expectations of staff responsibility without compensation
customer service representative (Former Employee) – Calgary, AB – 1 January 2016
Management in store and at the higher levels were the biggest problems with this company. They don't seem to realize that minimum wage with no benefits, working just shy of full time hours without being a full time staff member due to budget constraints, does not make for happy, healthy employees. When you spend all your life working and can still barely afford rent and food it's not a good fit.
The number of times lower level staff members, as a higher authority access on the computer system, were left essentially in charge of the floor while the managers had all store meetings, without being compensated with thanks or proper salary level, was laughable. Lack of advancement within the company was another issue. If you have long term staff who are trained and competent in higher level job qualifications, why would you pass them over for the few promotions that come up and hire from outside, starting from scratch? It's not good for morale.
If it weren't for the relationships that grew with my coworkers I would not have stayed as long as I did. I have some lifelong friends from this store
This kind of work situation is to be expected from lower level customer service jobs, but Crate & Barrel touts itself as a higher end option for customers, you'd think they be that for employees too.
This is a fine job for someone looking to get out of the house on a part time basis for some extra cash, but it is not a job to live off of.