absentee management + unqualified staff + low quality products = unhappy customers
Pros: 1 hour lunch and (low season)
Cons: long hours, often without a break (peak season)
Every day presented new challenges:
-There were a lot of unhappy customers due to poor quality printing from the lab or poor quality photography from the untrained/unqualified staff.
-The most difficult part of the job was trying to help the unhappy customers. Many of them had been ignored/left unresolved by either the manager or previous staff members, and their cases often became long term issues.
-There was no system in place to track and monitor the quality, nor shipping/receiving of the products.
-The management seemed to only care about the sales numbers, rather than the individual clients or the quality of the products.
-The number of tasks assigned for the day was often unrealistic; many of the tasks, such as cold calling customers, are for strictly increasing sales numbers/bookings.
-Tasks that would benefit the productivity and general maintenance of the studio is discouraged in favour of tasks that increase sales, resulting in messy/disorganized studios.
-Co-workers are not necessarily photographers, as the rate of pay is too low for any serious photography professional. Despite the Sears Quality Guarantee, the photography unfortunately reflects this.
-There is a discord when the high expectations of customers are met with the low level of product quality.
-The most enjoyable part of the job is interacting with the nice customers and children that come into the studio, and creating their memories through photography.
-Genuine appreciation from the customers that were happy with quality photography.
-I learned a lot of techniques for photographing – more... groups and maintaining control in the studio. – less