Monkeys could manage better
Level Two Customer Service Representative (Former Employee) – Atlanta, GA – 16 December 2017
You find yourself doing redundant work, all because the various people involved don't like working together. Instead, they want to all be the lead person, but not do anything. All tasks are priority 1, which leads to a lot of stress. You are given tasks, but neither the time nor resources to adequately perform the tasks. No feedback on your performance, so have fun trying to improve. The tier 1 call center is outsourced, but has no real power, so all calls are sent through to you. This leads to long phone queues.