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Cox Communications
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604 reviews

Cox Communications Employee Reviews

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Enjoyable and challenging place to work
Customer Service Retention Representative (Current Employee), Oklahoma City, OKOctober 2, 2014
I’m a dedicated and focused individual who excels at prioritizing and completing all tasks assigned to me. I currently handle incoming and outgoing calls in assisting customers and employees from all over the U.S. as well as face to face interaction. I’m organized, detail-oriented, and responsible. I have several years of experience in customer service, – more... special projects, typing reports, research, planning, computer skills, and communication. – less
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Employees here are wonderful to work with. I have a wonderful boss.
Cust. Care Rep and Rev. Margin Assurance Rep (Current Employee), Rancho Santa Margarita, CASeptember 30, 2014
Pros: we have a gym, we have product fairs, fun activities during the holidays. you are treated with respect.
You have the opportunity to transfer to other jobs or grow in your present job.

Great benefits!
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Productive and ecouraging place to work
Outsource Vendor Support Management (Former Employee), Phoenix, AZSeptember 30, 2014
Everyone from management down cares about the customer and their experience.
People from every department do their best to find easier and cost effective ways to enhance the experience and the services the company provides. Not only for the customer but for the employees as well.
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Technical Support Fiascal.
Technical Support Representative (Former Employee), Gainesville, FLSeptember 30, 2014
Pros: free service provided to employees.
Cons: lower managment takes advantage, upper managment just doesn't care about employees.
Work loads extreme, intercommunication overload to the point of irrelevant information being pushed to tier 1 support reps. Very low level of recognition for your efforts even when you take initiative. Lower management is typically short handed and railroading with subordinates. Ethnically diverse environment. Strict "adherence" policy, to the point – more... of being highly stressful. Only real benefit was healthcare and free internet and television services. – less
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Great Company with Great Training
Cable Technician (Former Employee), Chesapeake, VASeptember 27, 2014
Great benefits, coworkers and job stability. No real opportunity for career growth. Work environment was sometimes anxiety-ridden.
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Excellent place to work and grow with the company.
Customer Care Supervisor (Current Employee), Baton Rouge, LASeptember 22, 2014
Professional place to work and provide room for advancement.
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A good experience
Senior Technical Project Manager (Current Employee), Atlanta, GASeptember 22, 2014
Pros: pay and benefits
Many good people to work with, many new processes to put into place. You won't get bored working here.
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A great place to work, great people and very supportive mangers
Communications Specialist (Current Employee), San Diego, CASeptember 17, 2014
Pros: onsite cafe, free coffee, a gym
Cons: my drive over 1.45 to 2 hours
I’m very lucky to have a flexible schedule, I work closely with my corporate office that is out of state with communications that will impact our agents on the floor. My company is very supportive in our community, I’m able to volunteer for several events throughout the year.

My job consists of sending and updating communications and m&p’s for the – more... agents that support our customers. – less
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Almost everyday something was broke.
Client Technical Support (Former Employee), Syracuse New York.September 16, 2014
Pros: not many
Cons: un kept promises. bad equipment.
My attitude could have been better. I work with Sutherland Global as an outsourced employment. Things were new and ever changing.
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Project Management
Project Manager I (Current Employee), Rancho Santa Margarita, CASeptember 15, 2014
Pros: remote position
Cons: company downsizing
Receive Projects, create scope, and outline project, work with stakeholders and work stream leaders to complete the project on time. Monitor documentation making all items are prepared and archived. monitor budget and cost spending of project. Various Project Management duties.
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Cox Communications
CCRT-Intern (Former Employee), Pensacola, FLSeptember 15, 2014
A typical day at work was me getting a cup of coffee when I walked in around 5:30 every morning. After my coffee I would go to my desk and log in/clock in as everyone else does. Then once I was clocked in I put myself on call and waited for a customer to get connected to my line. I learned how to troubleshoot video, phone, and data services and how – more... to be a good customer services rep. All in all, Cox Communications was a great place to work as a CCRT-Intern. – less
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Good Company
Product Marketing Manager- CDT (Current Employee), Atlanta, GASeptember 14, 2014
Good company - great pay and benefits. Opportunity to move among departments, divisions and other companies. Plus lots of potential for training.
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productive & fun place to work at, talked to people all over the US
Temporary Business Billing Representative (Former Employee), Warwick, RISeptember 11, 2014
Pros: salary
Cons: contract position
Very culturally diverse, facility was incredible.Great Fun projects & events going on weekly.
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Fun work place
Account Service Representative (Former Employee), Tulsa okSeptember 11, 2014
Pros: the company treated its employees very well
Cons: customers felt entitled to free services and credits.
I worked with a great group of people and management was excellent.
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great company
TSR Engineer- Test (Former Employee), las vegas, nvSeptember 9, 2014
simple great job
•a typical day at work
•what you learned
•management
•your co-workers
•the hardest part of the job
•the most enjoyable part of the job
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Sr. Consultant (Former Employee), Rancho SantaMargarita, CASeptember 8, 2014
a typical day at work - Busy
what you learned - New Technologies
management - Good
your co-workers - Good
the hardest part of the job - None
the most enjoyable part of the job - Everything
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Good pay and great job culture, job security low
Retention Specialist (Former Employee), Oklahoma City, OKSeptember 8, 2014
Pros: great benefits, pay
Cons: scheduling, growth opportunties, irrate customers
After working at Cox three years I have experienced very little opportunities for growth. Overall the company is a great place to work for.
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very routine
Senior Solutions Specialist (Former Employee), Lafayette LASeptember 6, 2014
Company is very sales focused. Sales goals and metrics are assigned to you each month based on the companies needs not on your abilities. if you miss your goals 3 months in row you will be terminated. The leaders have poor coaching and training skills although they try. The leaders have no control over the discipline process and cannot /will not intervene – more... to save you.
Cox gives employees plenty of PTO and are lenient depending on you department.
The company is going thru a huge growing up and learning phase and while they try to get into the big league with other cable companies. Unfortunately they are not as concerned with keeping tenured employees unless you are a manager. – less
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work was easy to me
sales rep (Former Employee), phoenix ,azSeptember 5, 2014
Pros: times of when i had to work was flexible
Cons: trianing was not payed it took forever
working for cox was easy i am just a peoples person so talking to customers all day for a living would be nice
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Family Enviroment
Client Support Specialist III (Current Employee), West Warwick, Rhode IslandSeptember 1, 2014
Pros: great people, great pay, free cable
Cons: health care package could be better
I love working at this company, however our corporate office has decided to outsource most of the Client Side support. Working here for the past 18 years has been an evolving challenge and it has made me grow as an individual both personally and professionally.

About Cox Communications

Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and – Read more

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