Limited growth but fun workplace regardless of the fact there is no career advancement.
Pros: free lunches during most of the holidays and peak season.
Cons: no room for growth.
A typical day at work
Assisting customers via the telephone as long as the need is there, attentive to all the memos that needs to be followed up. If one or more of Cox services to our customers does not functioning properly, my job is to go through a set of troubleshooting steps to try and get the services restored, think outside the box for solutions, able to determine when and to whom I should forward their issue whenever necessary.
The typical job environment, is the constant interaction with the customer. I feel blessed to be a peoples' person especially being able to tackle difficult issues under pressure. Strong customer service skills and technical skills have enabled my performance and increased my tolerance to work hard and meet my goals throughout. Ability to multitask from a service perspective; a technical issue, an account issue or an implementation of a new service. It feels great if the customers leave the call happy and satisfied with the 'employee efforts' and the positive attitude throughout the day, and I call it a good day.