Excitin, Fast Paced environment with excellent people
NSC Sup,Tech Support MGR. Field Sup. (Former Employee), Las Vegas, NV – October 10, 2014
Pros: discounted cable
Cons: limited time outside
Manager-A typical day for me would be to engage with employees, meet with my Director and discuss the latest activities going on. review my multiple projects and give him an update on my progress on all of them. I would check in with my supervisors and see if there are anything they need me to help with. I would then head to my office and see to the – more... 1200+ emails a day, participate in all my focus groups and projects. Supervisor- I would hold a morning meeting with all my Tech's. I would see if they need anything from me. I would check out converter boxes, give them their monthly one on one's. I would proceed to the field and perform quality checks on my whole team. I would review, compliment, train, coach or reprimand my employees based on their quality of work. The most enjoyable part of the job was having a truck and working in the field with my team. The worst part was not being able to satisfy an customer. all though this has happened only a couple of times, that is my biggest fear, and I try everything to make sure that doesn't happen. – less
Customer Service Retention Representative (Current Employee), Oklahoma City, OK – October 2, 2014
I’m a dedicated and focused individual who excels at prioritizing and completing all tasks assigned to me. I currently handle incoming and outgoing calls in assisting customers and employees from all over the U.S. as well as face to face interaction. I’m organized, detail-oriented, and responsible. I have several years of experience in customer service, – more... special projects, typing reports, research, planning, computer skills, and communication. – less
Outsource Vendor Support Management (Former Employee), Phoenix, AZ – September 30, 2014
Everyone from management down cares about the customer and their experience. People from every department do their best to find easier and cost effective ways to enhance the experience and the services the company provides. Not only for the customer but for the employees as well.
Technical Support Representative (Former Employee), Gainesville, FL – September 30, 2014
Pros: free service provided to employees.
Cons: lower managment takes advantage, upper managment just doesn't care about employees.
Work loads extreme, intercommunication overload to the point of irrelevant information being pushed to tier 1 support reps. Very low level of recognition for your efforts even when you take initiative. Lower management is typically short handed and railroading with subordinates. Ethnically diverse environment. Strict "adherence" policy, to the point – more... of being highly stressful. Only real benefit was healthcare and free internet and television services. – less
A great place to work, great people and very supportive mangers
Communications Specialist (Current Employee), San Diego, CA – September 17, 2014
Pros: onsite cafe, free coffee, a gym
Cons: my drive over 1.45 to 2 hours
I’m very lucky to have a flexible schedule, I work closely with my corporate office that is out of state with communications that will impact our agents on the floor. My company is very supportive in our community, I’m able to volunteer for several events throughout the year.
My job consists of sending and updating communications and m&p’s for the – more... agents that support our customers. – less
Project Manager I (Current Employee), Rancho Santa Margarita, CA – September 15, 2014
Pros: remote position
Cons: company downsizing
Receive Projects, create scope, and outline project, work with stakeholders and work stream leaders to complete the project on time. Monitor documentation making all items are prepared and archived. monitor budget and cost spending of project. Various Project Management duties.
CCRT-Intern (Former Employee), Pensacola, FL – September 15, 2014
A typical day at work was me getting a cup of coffee when I walked in around 5:30 every morning. After my coffee I would go to my desk and log in/clock in as everyone else does. Then once I was clocked in I put myself on call and waited for a customer to get connected to my line. I learned how to troubleshoot video, phone, and data services and how – more... to be a good customer services rep. All in all, Cox Communications was a great place to work as a CCRT-Intern. – less
Senior Solutions Specialist (Former Employee), Lafayette LA – September 6, 2014
Company is very sales focused. Sales goals and metrics are assigned to you each month based on the companies needs not on your abilities. if you miss your goals 3 months in row you will be terminated. The leaders have poor coaching and training skills although they try. The leaders have no control over the discipline process and cannot /will not intervene – more... to save you. Cox gives employees plenty of PTO and are lenient depending on you department. The company is going thru a huge growing up and learning phase and while they try to get into the big league with other cable companies. Unfortunately they are not as concerned with keeping tenured employees unless you are a manager. – less