Cox Communications Employer Reviews

Handle about 70-80 calls a days
They have an excellent training program.
The staff is friendly.
The best part was the benefit of free cable.
The worst part was so many unhappy customers demanding solutions that were not available.

Supervisor asked illegal questions at interview such as marital status, but did not realized as a red flag, until I got the job. It was a preview of what will come soon. It was a nightmare to work for that company.
Supervisor wanted servants not employees. It was very stressful and you never know where are you standing to, as they changed their rules – more... whenever is convenient to them. They full their mouth with the word diversity but behind it, there is a lot of prejudices and bad blood for people of different origins. For them, is like they have to deal with because is a business decision.
I was about to resign when they terminated me for something that did not have to be with job performance, and was not connected to work, without any progressive warning; one day I learn to be unemployed.
It was something that I said outside of work and which I was entitled to have an opinion. Now, that I know the Constitution of United States from start to end; I understand management wanted to silence me violating my constitutional right of freedom of speech, outside of work.
I did fight back and got unemployment benefits because they failed to proof their claim for terminating me.

Few years ago, learned the ship was sinking. Karma is b....! – less

A typical day at work consist of logging in on the phone and answering inbound calls. I learned about a lot of company products and services. Management really cared about all of their employees. I got along with all of my fellow employees and everyone helped out. The hardest part of the job was adapting to the many changes. The most enjoyable part – more... of the job was making the customers happy. – less

I enjoyed working for Cox Communication. Cox provides a strong ethical work enviroment.

My job required me to work 12 to 16 hours a day. Leadership was ever changing. limited back office support for new business platforms..

A lot of very smart people, good management. I was very suprised by what seemed to be an out-of-touch understanding of software development, at least 10 years behind. The area I was in was still using the same approach to software development as hardware engineering. Too much reliance on people who did something useful many years before (at another – more... company) and nothing since.

But, management was very energetic and seemed to be trying to turn things around, such as some obivous poor decisions slowly being cancelled in favor of realistic goals. – less

the most enjoyable part of the job was my co-workers. Management and supervisors have alot to learn. There is no chance for career advancement and policies are only followed for some not all

I would logg into my computer and set up all the programs I needed for the day. And then start taking calls for tech support for apple ipod and cox.My managers where cool on the apple project.I enjoyed my co worker also very helpful and fun to be around.The hardest part of the job is trying to please all the customer and telling them we don't support – more... certain issues.The enjoyable part is talking to different people around the world. – less

When first started working for Cox, company put the employee first. After seven years and many budget cuts later, employees became expendable. Cox Communications did not want employees excelling at there job, just doing the bare minimum, and anyone who did excel ended up having a target on there back for early termination.

Best company I've worked for. Great work/life balance. Awesome people

Currently manage over 80 Red Hat Enterprise Linux Systems spread throughout the U.S. and in our data center. Routinely check the operation status of the servers. Verify that all services are operating correctly, pull statistical information from the servers to identify problems with the hardware and software services that are supported on the systems. – more... If necessary I will write scripts in python or bash to help aggregate and analyze data from the systems. Help support all other video services that our group controls. – less

Schedule and monitor daily activities of technicians.
Teamwork and values
Fair and open to ideas
Always willing to listen and help
Getting techs to open up about their daily issues
Completing a demanding task and gaining customer trust

Lots of great people that work there
Lean how to deal with customers over the phone.
Management was great

Great place to work. Good enviroment. Best General Manager ever.

co-workers great to work with, but management would outsource there mother in a heartbeat if they could save three cents a year!

The people are not first, if you enjoy coming to work being asked to do more and more and get less and less then this is the job for you. In this company training is of no reflection of day to day tasks and agents are frequently required to take on tasks that have none to do with their title of being Sales Professionals, the quotas are intentionally – more... raised so that reps can no longer be compensated based on their productivity in management you are frequently made to micromanage your team and manage those out who do not "meet" rather than act as a mentor and try to keep employees who have huge potential. – less

Long hours but great pay. Friendly people and awesome benefits!

I worked Tuesday through Saturday, 7:45 to 4:45. I had about 12 reps that worked for me. The hardest part of the job was the programs, I did not get proper training when i first started because my boss kept pulling me out of training to do interviews to hire reps.

Crawling through attics in 110 degree heat in the middle of summer and climbing on poles during wind storms. dangerous and exhausting job.

8 hours a day pulling wire and installing camera, sercurity, and phone systems