Enthusiastic leadership - little to no follow-through
Residential Loyalty Specialist (Current Employee), Herndon, VA – March 13, 2013
Pros: occasional mandatory 30minute overtime(.5 hr lunch) with free food, visits from hbo/sho/starz reps and swag
Cons: overly-busy phone queues, unrealistic performance expectations, shrinking employee compensation plan despite company growth
I have learned a good deal working at Cox Communications so far. I have transitioned from Residential Technical Support to now Residential Loyalty. A typical day at work at both jobs is logging into applications/telephone and fielding inbound calls from the call queue until breaks/lunches.
Occasional team huddles discussing pertinent information about – more... changes in guidelines/scoring matricies.
Bi-Annual "All hands" meetings with Senior leadership about the great things this company stands for and how important we as employees are to the success of the company. How important it is that we have the tools we need in order to advance in our "Careers" with Cox Communications.
The hardest part of the job is really taking phone calls from upset customers day in and day out with nearly zero prospect of a future opportunity no matter how qualified you may be.
My co-workers are what kept me coming back to this job. When all else fails having someone that understands what it takes to keep coming back day-in and day-out made it tolerable. Overall the direct floor supervisory staff was not present and mildly helpful at best.
Good benefits, if you can manage to hit commission goals great pay for the work you do.
Do not expect to move from where you start, or you will be disappointed. – less
Fast paced, great colleagues, very intelligent direct management
Customer Retention & Sales Representative (Current Employee), West Warwick, RI – March 4, 2014
Very solid company, excellent work environment, colleagues are extremely supportive as well as direct management. hardest part of the job is the micro management and sometimes over the top expectations.
Tier 2 Business Support (Former Employee), Warwick, RI – March 4, 2014
Pros: great environment and friendly staff.
Cons: not much space to grow, over excessive attendance policy
Not a bad place at all to work. However the requirements on attendance may get you fired. Rules are setup in such a way in which if you take your 5 sick days in the course of a year on separate occasions (not in sequence) by the 3rd day you have a warning 4th another warning and denied upcoming raise no matter how nice your review is, 5th your fired. After – more... this policy adjustment was introduced to us I immediately looked for another job. Enjoyed my time there but I thought the new policy was too strict and had a high probability of getting a lot of us in trouble. Should you decide to work here you will find management is friendly and frequently communicates with staff. Great benefits too like free internet and cable. Very competitive pay. – less
ExampleCreative opportunities and personal satisfaction: Productive and fun workplace with ping pong table
Lead, motivate and mentor a staff of 21 (Former Employee), Cranston, RI – March 3, 2014
Supervised small team of electronic testers and warehouse personnel, developing systems to expedite consumer products back into distribution. Drawing upon prior field experience, I brought our office into the highest production output in the country. I was asked to help develop training program in diversity and teach our entire workforce the first of – more... its kind in Cox – less
warehouse associate (Former Employee), rancho santa margarita – February 26, 2014
Pros: beautiful facility
Cons: short breaks
I would start a day with pulling DVR's out of the bin area & move them into the dock area for pick up by the driver to deliver to the separate retail Cox Cable stores. After 6 hours of doing the repetitive work I would then finish up by cleaning up.
Sales Representative (Former Employee), Chesapeake, VA – February 23, 2014
Pros: learning about new products
Cons: not being informed of new policies
Being a customer service representative with Cox Communications was a great experience. The best part was being one of the first to learn about new and innovative products to become available to the public. My favorite would have to be the DVR which stands for digital video recorder. Its main function is to pause live television and record multiple – more... shows at one time, even your not at home. I tried it out at home and decided this was one of most amazing products I hade ever seen. – less
Universal Home Technician (Former Employee), Manchester, CT – February 20, 2014
Pros: i was able to bring the company vehicle home.
Cons: working in the pouring rain up the pole.
A typical day as cable technician; in the morning you sign into a laptop and get your work orders and then you would proceed to your job and start working. The day might consist of 1 or 2 big installs or 7 to 8 trouble calls or a mixture of installs and trouble calls, each job was allotted a certain amount of time depending on what you were doing. I – more... learned a lot about the cable industry and people. My co-workers were good people, team players. The hardest part of the job for me was not being able to speak the customers language if they didn't speak English but, I was usually good getting around that barrier anyway. The most enjoyable part of the job was knowing that I would usually leave the customer happy with what I did. – less