Pros: free cable services
Cons: high stress, no time to take a minute to gather your thoughts, leadership not empathetic or supportive
Typical Call Center environment.
Did learn a lot about video and telephony systems.
Co-workers are great and very supportive.
Hardest part of the job is being able to adjust your mind set to accommodate the knowledge level of the people you are assisting.
The most enjoyable is being able to help people and the appreciation – more... and thanks they give you after resolving their issues. – less