Pros: busy day goes by fast
Cons: management holds grudges if you can not fill in for another person on short notice and normally do.
· Takes accident calls to provide initial aid to drivers and gather information for initial claims filing. Enters claim information into CS Stars.
o Take accidents calls helping drivers with any aid they need and gathering information for the company to start a claim and entering that information into CS Stars.
· Assists drivers with gathering information – more... and entering overage, shortage and damage (OS&D) claims into AS400.
· Ensures drivers are compliant with security procedures and dispatches loads.
o Entering OS&D a claim into AS400 for over short and damage delivery by helping drivers gather information needed to start a claim; Security making sure drivers are compliant with security procedures and dispatching loads after talking to drivers.
· Takes Hazardous Materials (Hazmat) calls to ensure freight is compliant with Department of Transportation (DOT) regulations and restrictions. Verifies required placards are correctly displayed. Dispatches cleanup crews and coordinates the disposal of waste during Hazmat spills.
o Taking Hazmat calls to make sure the freight is compliant to DOT regulations and restrictions and placarded correctly, as well as dealing with Hazmat spills and calling a cleanup crew to the location to clean up spills and properly dispose of waste.
· Ensures treatment and drug testing of injured workers in response to Workers’ Compensation calls. Assists with and verifies all claims paperwork required for Workers’ Compensation files, and registers the Workers’ Compensation claims with the state of Tennessee.
o Responding to Workman's Comp calls by making sure drivers are treated and drug tested along with filling out all paperwork needed for their Workman’s Comp file, then registering the workman’s Comp information with the state of TN.
· Monitors weather to determine condition of roads to ensure the safety of the Claims Coordinators and weather personnel.
o Help and keep Claims Coordinators and weather personal working properly. Decide if a company weather shutdown of roads in a bad weather area should be closed to company personal. – less