Full Time Front Desk Agent $15.80 an hour + Benefits
The Courtyard by Marriott Downtown Edmonton is looking for FT Front Desk Agent to join their Front Desk team. Experience as a Front Desk Agent is desired but not required. Must have a FULL availability! Must have a valid drivers license.
: Front Desk Agent
: Courtyard by Marriott Downtown Edmonton (99street and Jasper Ave)
The ideal candidate will be a dedicated, keen and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment. The candidate will be a friendly individual who thrives in a team atmosphere.
- High School graduate.
- Must be able to stand for long periods of time.
- Must be physically fit - able to lift heavy loads.
*MUST HAVE DRIVERS LICENSE
Front Desk Clerk (AM & PM)
Front Desk/Guest Care Supervisor
To assist guests efficiently, courteously, and professionally in all Front Desk related Functions and to maintain high standards of service and hospitality.
Provide the highest quality of service to the customer at all times.
Promptly and effectively deal with guest complaints and requests.
Check guests in and out efficiently and in a friendly manner.
Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Concord Hospitality.
Handle guest mail and messages per established procedures.
Be very knowledgeable of Rewards program and promotions.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handle special requests.
Monitor room availability.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Offer and properly handle requests for wake up calls.
Know how to clean guest rooms to standards.
Clean lobby, meeting room, vending room, breakfast room, and back office area.
Work on laundry during down times adhering to standards.
Open and close shift; make cash drops.
Ensure all credit cards, cash, and change fund are balanced throughout each shift.
Inform management of any guest or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or supervisors.
Must be able to work evenings, weekends, and holidays. A full availability is required.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.