Network Engineer
Core Information Technologies Ltd. - Vancouver, BC

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  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, LogMeIn
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Produce technical documentation.
  • Ability to conduct administrative and technical functions on Windows XP/Vista/7.
  • Basic understanding of TCP/IP network, firewalls, switches.
  • Understanding of: Windows Server 2003/2008 and Active Directory, Remote Desktop Services, Microsoft Exchange Server, and Office Products
  • Strong verbal and written skills.
  • Ability to organize and work independently.
  • Ability to manage multiple projects and clients at the same time.
  • Vehicle required for light to moderate travel within Vancouver

Desirable Qualifications (not required, but an asset):

  • A++, MCSE, Cisco or Citrix Certifications.
  • Minimum 3-5 years IT experience
  • College Diploma in Computer technology or equivalent;
  • Experience with Microsoft Exchange and Hosted exchange
  • Technical certifications (Microsoft, Citrix, Cisco) or willing to acquire.
  • Experience in a communication role.
  • Fluent in English.