Customer Service Representative (Former Employee) – London, ON – 8 August 2017
This place is the worst. The company is too focused on taking down the competition and so cheap it forces individual yards to pay for things like replacing tires on loaders and even just fixing the loaders. That is a cost of business that the head office should help offset, not punish the yards as though these things happen due to the fault of the workers. It's normal wear and tear. You're dealing with wrecked vehicles. There will be times when a tire is punctured by loose scrap. But yard workers are expected to do a full day's work of receiving, inventory of vehicles, imaging said vehicles, and then walk acres of yard picking up even the smallest debris. It's ridiculous. Office staff are held responsible for things they can't control, such as independent tow companies who are contracted by the yards and the deadline to pick up vehicles. The drivers aren't Copart employees and don't really answer to the dispatcher, but if vehicles come in late, the dispatcher lives in fear of losing his or her job, at least at the London yard. If I could rate this 0 stars, I would.
horrible team spirit, blame culture, knowing you can be replaced any minute