Find companies:
Convergys
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
1,312 reviews

Convergys Employer Reviews

Company Attributes

  • Salary/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
  • Job Work/Life Balance
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
It's okay
AT&T Warranty Representative (Former Employee), Arnold, MO – May 13, 2013
Pros: clean facilities
Cons: who you know not what you know mind set.
Work at a desk dealing with upset customers and trying to repair phones and replacing those that cannot be repaired.

Reasonable hours, pay goes up a bit higher after 7pm.

coworkers are a very mixed bag, but the environment is very gossip oriented
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great place to work
Supervisor IT Operations (Former Employee), Atlanta, GA – May 13, 2013
I worked for Convergys for 8 years. Great environment, very professional.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
this company leaves a few things to be desired in the way of accountability
CSR/Sales (Former Employee), Charlotte, NC – May 12, 2013
Pros: opportunity to advance
Cons: constant changes in the shifts that are required to work.
The company is always growing but because of this change occurs quickly which can have anegative impact on the balance between work and home.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
inconsistent workplace
Team Leader (Current Employee), Lake Mary, FL – May 11, 2013
I have not had a raise in over 4 years at this work place and the raise you receive is a joke. this place works you really hard to benefit the company and we as employers don't receive the benefits of the profit
Was this review helpful?  Yes (1) NoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
good job
Customer Care & Sales Rep (Former Employee), Cebu City, Philippines – May 11, 2013
the people are work oriented as well but theres just too much stress
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Customer Care Representive
comcast at home agent (Current Employee), Georgia – May 10, 2013
A typical day at work is answering questions, solving techinal problems with equipment, upsale and upgrade equipment and servicxes.
Was this review helpful?  Yes (1) NoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Management
Team Manager (Former Employee), Lake Mary, FL – May 10, 2013
Always had support, over worked, learned different personalitys, hardest part was always working over the amount of hours that you were paid for.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Friendly workplace
Sales Representative for AT&T call center (Former Employee), Cedar City, UT – May 9, 2013
Convergys is very understanding about it's employees and those of its customers. It's a good place to work.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Boring
Sales and Service Representative I (Current Employee), Clarksville, TN – May 9, 2013
Co-workers are mostly friendly, management is somewhat clueless. A typical day at work is really boring--not too much to do.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great entry job
Senior Team Leader (Former Employee), Greenville, NC – May 9, 2013
A good place to learn and build upon customer service skills.
Was this review helpful?  Yes (1) NoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
productive place with posibilities to learn plenty of different proffesional fields.
customer service internet/home phone technician (Former Employee), Heathrow, FL – May 9, 2013
Pros: paid breaks and healthcare
Cons: short breaks
A typical day at work passed by very quickly since taking customer service calls back to back keeps your mind entertained with people's stories. Mainly i learned how a big company operates their policies and computer systems. My co-workers were very enjoyable to be around as well as they were always willing to help with questions as we looked out for – more... our group performance. The hardest part of the day was to finish my entire lunch on a half hour and the most enjoyable was to solve people's issues. – less
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Good Working Environment
Customer Service Rep II/Trainer (Former Employee), Buford, GA – May 8, 2013
With this company you have the opportunity to advance to several position.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
pretty easy work
Patient Care Advocate (Former Employee), Jacksonville, FL – May 8, 2013
I would work there again, very young and upbeat place to work
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
everyone there was a pleasure to work with
Customer Service Representative (Former Employee), Jacksonville, NC – May 8, 2013
i really enjoyed working there .sometimes the customers got to be alot to handle but the overall experince was a good one
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Large Corporation with associated bureaucracy
Network Engineer (Former Employee), Lake Mary, FL – May 8, 2013
Pros: compensation is good.
Cons: expected overtime. less benefits. very few corporate sponsored events for employees.
Multi-national, high technology company upgrading network infrastructure including switches, routers, and firewalls. Good equipment to work on with lots of hands-on. Don't expect alot of formal training.

Lots of processes and procedures to follow. Strict change control but, somewhat flexible work hours since after hour changes are expected.

Good people, – more... but management has become very bottom line. – less
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fun and flexible.
Customer Service Rep II (Current Employee), Cincinnati, OH – May 8, 2013
Pros: at home
Cons: n/a
Enjoy working with and encouraging others. Love the fact that I am not using extra gas. Working from home is nice. I truly have wonderful Team Lead, and a great team.
Was this review helpful?  Yes (1) NoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
I enjoyed working there
Sales and Service Rep I (Former Employee), Arnold, MO – May 7, 2013
Pros: health benefits, commission, fun atomosphere
Cons: short breaks, projects
A typical day of work was just answering inbound phone calls for the project you were on. I learned a lot about the project I was working on and how to manage stress ant time management.
The co-workers were like the co-workers at any job that you go into; some good, some bad.
The hardest part about the job was having to deal with angry customers all – more... day and not have it effect you personally.
The most enjoyable part about the job was actually getting to help people.

My only complaint about working there was that I was not able to combine sick days due to not staying out constantly and eventually pointed out. – less
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive fun place when we were not busy
Customer Service & Problem Customer Service Rep II (Former Employee), Lake Mary, FL – May 7, 2013
Poor products to sell, no raise in years. Fun place to work,big turn around as far as employees. On special occasions we have a cook
out, and pot luck lunch.
Was this review helpful?  YesNoComment

UsedName – May 10, 2013

Can you please tell me if the weekends are off or not?I'm considering applying soon. They say 24*7 rotational shifts which i don't completely understand. Would appreciate any headsup/tips about unprecedented problems.

Unused – May 19, 2013

to the person who commented on May 10, 2013: You do not get weekends off unless your stats with them are exceptional. They still decide when you work, whether mornings or nights, and can assign you mandatory over-time and change when you work anytime they feel like it.

Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Call Centers Suck
Customer Service Representative (Former Employee), Pocatello, ID – May 7, 2013
It is a a call center job so it sucks, but there are a lot of benefits.
Was this review helpful?  YesNoComment
Salary/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Professional Workplace.
Customer service (Current Employee), Arnold,MO – May 7, 2013
Pros: nice lunch.
Cons: slow computers.
Everyday I save customers from canceling their plans. I save the customer by giving the customer six months of free text messaging or thirty dollar credit. I learned how to be more patient with the customer. My co-worker are amazing. Different personalities makes the job more fun. The hardest part about the job is the computers because it mess up couple – more... time and it has the customer to be more inpatient. The celebrations we have through out the year. – less
Was this review helpful?  Yes (1) NoComment

UsedName – May 10, 2013

Which one is better?and can you please give any idea of salary and incentives? work timings?

About Convergys

As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new – Read more