Fast pace environment filled with fun however stressful with no advancing.
Subject Matter Expert (Former Employee) – Glace Bay, NS – June 23, 2016
Convergys was a fast paced environment dealing with inbound customer service calls on a Rogers contract. The days could be stressful in my position because I would do a lot of running around a call centre answering questions to help customer service representatives find appropriate and valued solutions for wireless customers.
The management of Convergys was quite poor and not effective at communicating with their employees and therefore leaving a culture of poor attitudes; which was regrettable.
However, co-workers always made the days enjoyable.
Customer Service Representative (Former Employee) – Welland, ON – August 28, 2015
Co-workers were friendly and helpful. Answered calls and answered questioned for inquiring customers. Customers can inquire about billings or any other things regarding their account. I learned how to deal with customers and quickly find solutions to their problems.
Data Entry/Typing (Former Employee) – St. John`s, NL – August 28, 2015
I made lifelong friends working at Convergys. I enjoyed learning something new each day and helping customers with issues and educating them on the issue and resolution. There was so many shifts to choose from that it suited any living situation you had.
Productive with essential monthly gatherings of WAH and in center CSR
Work-At-Home Tech Specialist (Former Employee) – St. Johns, NL – August 15, 2015
I thoroughly enjoyed working here. My tenure in the center was fantastic with positive energy and incentives. The WAH agents were still able to avail of incentives and could chat in rooms while working.
Incentives, WAH, work onsite
Not as flexible nor understanding with health issues.
Technical/Customer Support Specialist (Current Employee) – Chilliwack, BC – August 12, 2015
This is a good starter job for a student living at home or a job for someone is who is semi-retired and wants to supplement their pension. There is a decent benefit package. There are no raises other than the raise at 90 days or when the Provincial minimum wage is raised. Long time employees stay at the same wage year after year. The metrics required to qualify for the performance bonus are for the most part unrealistic. Difficult to live on the wage if you are single or supporting a family.
decent benefit package
no raises, difficult metrics to qualify for the bonus
Customer Service (Former Employee) – Welland On – August 6, 2015
Although there is awalys employment available and possible moving up within the company, it has a high burn out rate due to the intense pressure and unreolistic expectations fro management. the call volumes were intense and caused many good people to go to other companies
highly critial mamagment and unreolistic expectations
Customer Service Associate (Current Employee) – New Glasgow, NS – July 16, 2015
My job consists of answering phone calls from American Group Health Care customers, answering questions about benefits and how their claims are processed, I also take calls from Health Care Professionals.
HR Client Services - Payroll and Pension Advisor (Former Employee) – St. John's, NL – June 30, 2015
The Human Resource part of Convergys was bought out by NGA in 2009. I have been with both companies a total of 7 years and recently resigned. I enjoyed the people I worked with but the change in policies such as raises etc took away the morale within the company. I hope that changes at some point so people will stay longer and be more content.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – San Salvador – June 24, 2015
I started my day always with a reminder of my goals and different ways to achieve them. The manager is always wiling to teach you the process and also the different resposabilities you have so you can built your career. We work as a team with our co-workers and we enjoyed being at the place since everything is always clean and neat.
Floor Supervisory and Technical Support Agent (Former Employee) – Glace Bay, NS – June 1, 2015
I was floor support to over 50 agents at any given time. I was required to know all services and procedures for each scenario. Able to override manager functions and to apply credits or discounts on customer accounts.
Customer Service Representative (Former Employee) – Welland, ON – May 14, 2015
If customer service is what you are into, than this is a good job. Extensive paid training, great managers. Customers can be hard to handle be that is ok. this is an inbound phone customer service job. min wage start but can move up, and decent benefits.