Pros: incentives, employee appreciation benefits, good people
Cons: low pay, interoffice drama, tough-to-handle customers
I spent three years at Convergys and while there are good experiences and bad (as with any job), for the most part the attitude you bring to the job is the most important factor. Yes, the customer interactions can sometimes be less than stellar but the people you work with are top notch and with some exceptions, management is as supportive as they can be while still doing their job.
The wages are not great, but it is a call centre. The focus is on revenue generation and that is clear right out of the gate, but with bonuses and incentives, you can make enough to pay the bills and go out to dinner now and then.
The best part of the job is definitely the people you work with (depending on the contract you're on). If you can manage to stay away from the interoffice politics, you can come to work and sit next to people who will make the day fly by.
Overall, I would say apply to this job, but be realistic and bring a positive attitude.