Convergys Employee Reviews in Canada

Found 329 reviews matching the search
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Great enviroment and excellent place to work
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  San SalvadorJune 24, 2015
I started my day always with a reminder of my goals and different ways to achieve them. The manager is always wiling to teach you the process and also the different resposabilities you have so you can built your career. We work as a team with our co-workers and we enjoyed being at the place since everything is always clean and neat.
Pros
Free food and incentives every week
Cons
Lack of coaching
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Excellent job, Excellent co-workers
Customer service representative. (Former Employee) –  Kamloops, BCJune 17, 2015
Was a great place to work, Full time hours and benefits. Too bad they decided to pull out of Canada and hire labour from a 3rd world country.
Cons
Company left canada.
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Customer service
Senior Customer Service Advisor (Former Employee) –  Welland, Ontario. CanadaJune 10, 2015
High demand for good customer service, must be able to multitask and know how to treat customers. Demanding job, co-workers excellent and supervisors have great knowledge.
Pros
Be able to work with great people
Cons
stressfull at times
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Very high pressure job
Customer Service Representative (Former Employee) –  Kamloops, BCJune 2, 2015
the contract I was on was very intense customer service training. It was a large US Credit Card Co. There was no room for errors and extensive knowledge of the product was required.
Pros
They paid very well and showed appreciation for a job well done.
Cons
Call Center atmosphere can be very stressful
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floor support
Floor Supervisory and Technical Support Agent (Former Employee) –  Glace Bay, NSJune 1, 2015
I was floor support to over 50 agents at any given time. I was required to know all services and procedures for each scenario. Able to override manager functions and to apply credits or discounts on customer accounts.
Pros
did not have to take calls
Cons
underpaid for services
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Fun place to work
Customer Service Representative (Former Employee) –  Welland, ONMay 14, 2015
If customer service is what you are into, than this is a good job. Extensive paid training, great managers. Customers can be hard to handle be that is ok. this is an inbound phone customer service job. min wage start but can move up, and decent benefits.
Pros
fun activities, encouraging management
Cons
spirit crushing customers
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Just Don't
Customer Service Representative (Former Employee) –  Windsor, ONMay 12, 2015
Hands down the worst call center I have worked in. Poor management at the time, keep in mind that was like 7 years so who know this could have change. just bad all around.
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Over-worked, under paid in relation to responsibility and grief accompanied with the position.
Customer Service Agent (Current Employee) –  London, ONMay 11, 2015
With Convergys, they do not value their employees. Their time compliance is extremely strict, and are quick to chastise individuals how are even 1 minute past their scheduled break time. Stay away.
Pros
Good co-workers
Cons
Over-worked, Under-paid, extremely high expectations for scheduled compliance.
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Productive and fun workplace with social interactions on site for employees to boost moral
Customer Service Representative (Former Employee) –  St. John's, NLMay 11, 2015
Converygs was a great place to work both on site and work at home. Very detailed/dedicated to the clientele. The position was taking inbound calls from a communications company in the USA and dealt with bill payments/arrangements, assisting customers with the website, repairing/troubleshooting system issues for computer/cable/phone/security systems. The job was very enjoyable and the company moral was fantastic. There were great incentives to promote sales, and the hours were very flexible.
Pros
Insurance, Flexibility, constant training and great co-workers.
Cons
Upper management would divulge personal/private information regarding agents, which was the major flaw and downfall of trust and the company.
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Great place to work
Customer Service Representative (Former Employee) –  London, ONMay 5, 2015
• Assisted customers over the phone regarding store operations, products, promotions and orders.
• Developed an effective approach to ensure customer’s needs were met on a consistent basis.
• Identified problems and rapidly resolved client conflicts to prevent loss of key accounts.
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A great company, while it lasted in Winnipeg.
Customer Account Executive (Former Employee) –  Winnipeg, MBApril 30, 2015
This outsourcing company was responsible for several different accounts with companies for customer support. It had a great training program, and allowed flexibility of work schedule, as well as different assignments and advancement within the company.

Unfortunately, they closed their doors on Winnipeg in 2009, due to the rising value of the Canadian dollar.

I was lucky to b able to experience the culture of Convergys, and the philosophy of digitally managed incoming calls, with training upgrades to handle new procedures and policies.
Pros
Lots of support from Team Leaders and higher tier level assistance.
Cons
They did not stay in Winnipeg.
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Are you a masochist?
Tech Support (Former Employee) –  Belleville, ONApril 20, 2015
You need to be slightly masochistic to work here.

The micromanagement, increasingly harder goals to reach, constantly changing regulations, low morale, and harsh HR policies make it difficult to actually like the job. The job itself isn't that bad.

You need to do your job with cookie cutter accuracy while being encouraged to be creative.

You need to work as a team member while trying to beat them in a stack rank.

You will be graded on your calls and expected to view it all as constructive criticism.

You will be expected to be VERY empathetic toward the customer while being shown very little from management.

You will be timed on everything, right down to how many seconds you take to use the bathroom.

You will be given 10 days per year only to take care of your own illness and those of your family; nearly impossible with children.

I learned quite a bit about some technical aspects of peripherals. Most of that training happened outside the training room and on actual calls; no mock calls were given to try and ease that transition.

The benefits provided were meager and didn't cover half my medications.
Pros
Free Christmas supper
Cons
Work/life balance, morale, empathy
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Good place to work.
Customer Service Representative (Current Employee) –  Glace Bay, NSApril 19, 2015
Nice relaxed environment. Good colleagues. Providing customer's with good customer service is joyful. Enjoy this job.
Pros
Health/Dental Benefits
Cons
Long Days
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Slow work place with repetitive work
Customer Service Representative (Former Employee) –  Belleville ONApril 13, 2015
The company treats their employees like statistics instead of people, the customers treat the representatives like dirt and the technology is old and constantly refuses to cooperate. However, this job teaches alot about patience in the work place as well as dealing with irate or unhappy customers.
Pros
Easy, entry level job
Cons
inconsistent work schedules, poor management, inadequate training
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n/a
Customer Service Representative Level II (Former Employee) –  Rosa, Laguna, ManilaApril 7, 2015
It's an awesome job because I'm a people person. I want everything in order and I want everyone happy right away. Although they requesting extensive Overtime, almost everyday, of about 5 hours is slowly killing us. They need manpower. (This only applies to our account, I'm sure others are O.K.)
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Convergys
(Rogers) Customer Service Consultant (Current Employee) –  Glace Bay, NSMarch 26, 2015
Convergys is an alright place to work. Pay isn't great but they do offer 80% benefits. Im not to sure what else to write go get a job and find out
Pros
bonuses
Cons
long hours
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was ok
Customer Service (Former Employee) –  Dartmouth, NSMarch 26, 2015
Was a good place to work at, at the time. No longer in buissiness tho. wasn't any room to grow and the pay sucked but other then that, the people who worked there was great so it made it manageable
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Call Centre
Customer Care Analyst (Former Employee) –  Edmonton, ABMarch 21, 2015
Excellent entry-level job. At the time wages were average, however lack of benefits were noticeable. Problem solving was the key skill in this job. I answered phone calls at a inbound call facility for Hewlett-Packard assisting their customers in computer related issues. From software installation to hardware troubleshooting.

The most enjoyable part of this job were the people that I worked with and the joy of solving problems and making the customer happy. The most difficult part of the job was also customer based. Not all problems can be solved to the satisfaction of the customer. The best way to explain that is to say this, no one calls the help desk to say how great things are going, everyone who calls is usually upset or frustrated to begin with and that makes the job somewhat stressful having to try and please an already upset individual.
Pros
teamwork, atmosphere, joy of getting the job done
Cons
many angry/frustrated customers (at the beginning of the call)
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A good starting point
Sr. Manager Program Management (Former Employee) –  Winnipeg Canada & Cebu PhilippinesMarch 20, 2015
Shift work and shifts can change quite regularly. Management is on the whole fairly good at lower levels, but woefully unconnected at top levels.
Co workers were a pleasure to work with, the job is ever changing so not boring for the most part however things get confused with mixed messages and conflicting directions.
The clients are the most enjoyable part of life in Convergys.
Pros
mostly stable employment
Cons
long hours and at management level no overtime paid but is expected
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fun place to work
SUPERVISOR/BELL INTERNET PHONE AGENT (Former Employee) –  London, ONMarch 18, 2015
fun place to work,decent environment managers are good good hours, decent pay. work life balance is not the best. recommendthis place
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Overall rating

3.5
Based on 7,379 reviews
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