Now CONVERGSYS, formerly Stream when I was hired.
Customer Service Representative (Former Employee) – Chilliwack, BC – October 13, 2015
Demanding work, very fast paced, better pay than some jobs, strict policies, if you don't mind angry customers 99.9% of the time this job is for you. It is a good starting job for your first job to put on your resume, however, this is cubicle work and it does wear you down quickly. I was working 4x10 shifts (4 days, 10 hours each, with three days off) which seems like a very long time sitting down, However, you do get great flexibility with your shifts. However, if you don't like to be a number in a statistic I highly recommend not to do this job, it's easy to get work here, make sure you can type 60 WPM (easy).
Overall, it's a line of work that will tire you out once you are on the floor answering calls. I hope one day there will be more freedom with this job position, allowing more time with customers because they are being rushed by your policies. I do not think its not necessarily a bad thing, but customers and people alike appreciate that they are getting the attention they need.
Flexible shifts, somewhat decent co-workers, above average pay
Anonymous employees reporting you to HR, long hours, statistics driven, unfortunate bad documentation from other centers, few happy and calm customers, and very fast paced work.