CALL CENTER CUSTOMER SERVICE AGENT (Current Employee) – Chilliwack, BC – February 7, 2016
I love working at Convergys, the teams are fun and management are very understanding and great to work with. I really don't think there is a hard part of my job here. But the best part of the job is the customers and the enjoyment I get when I can wow that customer with over the top customer service skills. My co-workers are fantastic and I always enjoy coming to work and seeing their faces.
Customer Service Representative (Current Employee) – New Glasgow, NS – September 29, 2014
Convergys is a very fast paced environment and there are a lot of old tools used to answer health care professional's questions about high dollar claims for an American medical insurance company. There was a very high turnover of employees. Some would quit during the training.
Customer Service Representative (Former Employee) – Welland, ON – September 25, 2014
The job was very fast paced, you never knew what to expect on a call and good customer service skills were an asset. It became stressful but once you competed the call it was a good feeling to know you helped someone.
Customer Service/Sales (Former Employee) – Belleville, ON – September 24, 2014
I worked there for 11 months with only 1 verbal warning. I got fired because I pressed the transfer button instead of the conference button. I should have got my written warning, but instead of getting fired.
Level II technical agent (Former Employee) – Glace Bay, NS – September 15, 2014
I spent three years at Convergys and while there are good experiences and bad (as with any job), for the most part the attitude you bring to the job is the most important factor. Yes, the customer interactions can sometimes be less than stellar but the people you work with are top notch and with some exceptions, management is as supportive as they can be while still doing their job.
The wages are not great, but it is a call centre. The focus is on revenue generation and that is clear right out of the gate, but with bonuses and incentives, you can make enough to pay the bills and go out to dinner now and then.
The best part of the job is definitely the people you work with (depending on the contract you're on). If you can manage to stay away from the interoffice politics, you can come to work and sit next to people who will make the day fly by.
Overall, I would say apply to this job, but be realistic and bring a positive attitude.
incentives, employee appreciation benefits, good people
Hardworking, dedicated, friendly co-workers; a real team.
Customer Service Representative (Former Employee) – Welland, ON – August 8, 2014
Great place to work at the managers are all very helpful and understanding. The co-workers are all friendly and willing to help out anyone new. This is a great job for anyone who can sit and talk on the phones for 44 hours a week.
amazing managers, pot lucks and after work gatherings.