Convergys Employee Reviews

Found 433 reviews matching the search
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Poor schedules
Customer Service Representative (Former Employee) –  London, ON15 June 2016
This was call center work, the scheduling was to random. You chose a shift block that covered 11 hours of a day, you shift could start at any point in that 11 hours. Many of the shift bids did not provide paired days off which resulted in people getting burnt out easily. The management team was great and easy to talk to though, if there was a problem they would try to help get things back on track.
Pros
Management team
Cons
Schedule
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Soul sucking excrement pit
grunt (Current Employee) –  london9 June 2016
I have worked for Convergys 4 months now, and I can honestly say the job is great for someone with zero ambition or life goals. The low pay ensures a steady supply of "hungry" and obedient workers. The carrot on a stick is a lead position making more money,which are far and few between. Team Leads spend their days trying to motivate 300 pound losers into sounding happier on the phone while the 400 pound American yells at you because their "internets" are not working.
Pros
cannot come up with any...
Cons
too many to list
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Its a job if you are looking for hours
customer service agent for Rogers (Current Employee) –  Glace Bay, NS23 August 2016
Job is easy to do
If you are customer service driven then this is the place for you depending on the contract you can make a prety good commission depending on what you get hired for
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pay was great but hated the job
Convergys-inbound operator (Former Employee) –  Cornwallis, NS27 May 2016
answer calls from customers relating to cellphone ordering or billing issues
how to handle angry customers
my team lead was great but didnt like the floor management very ignorant
had a great team all worked well together and remaind friends to date
doing my job with minimal coaching
working with my team and other friends met at job
Pros
had a great team and team lead
Cons
hated the job
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Great Management
Senior Supervisor "Snowbird" Tech Support Level 2 (Current Employee) –  Chilliwack, BC19 September 2016
Management is fantastic, the try to take care of their employees as best as they can. They run "fun" events often to improve overall moral.
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full time job
agent (Former Employee) –  welland16 August 2016
answer calls from customers and offer to sell them products/services that will benefit them.

start on afternoon shift but can move to days as soon as 6 months.

pay is pretty good if you can sell
Pros
full time hours, bonuses for sales
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Management
Customer Service Technician (Current Employee) –  Belleville, ON22 September 2016
We need to be able to have more time off. I am ready to leave due to the stress level of the job. Managers do not work with the employees with regards to time off.
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Guaranteed Job
Technical Support Associate II (Former Employee) –  London, ON16 May 2016
This is basically a guaranteed job for anyone who can hear and speak. Work life balance isn't there though so that must be kept in mind. Also you'll ideally want to live in the Fanshawe area, or get a carpool going right off the bat as you don't want to rely on public transit. Pay is $14/hr which is the highest for the contract. Definitely opportunities to move up if you can stick there long enough to do so. Attrition rate is pretty much 18 people out the door of 20 who initially started.
Pros
You have something to fallback on
Cons
Hours are completely determined by the companies needs. Which is okay, but it also still isn't great for most people.
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It's a job
Customer Support Associate Level 2 (Current Employee) –  London, ON25 July 2016
Poor work environment. Policy disallowed for any advancement internally. Poor hours. Poor HR assistance, Poor management training. I found this to be a very eye opening experience as in what to avoid.
Pros
Popsicle day
Cons
Everything
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Terrible
Customer Service Representative (Former Employee) –  Welland, ON2 June 2016
The workplace is a loud environment with terrible team leads for support. Poorly kept, and dirty building. I was there for 7 months, and found myself less then thought of when it came to personal loss. Had to make multiple reports to the labor board for their illegal acts of discipline and lack of documentation they use for reports.
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Interesting workplace
Call Centre Representative (Current Employee) –  London, ON28 June 2016
Lots of calls with angry unpleasant customers, you learn to deal with grumpy and angry customers, get different information from different managers, lack of information.
Pros
great benefits, some managers are amazing
Cons
understaffed, lack of communication.
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n/a
Team Lead, ECM, Associate Trainer, Assigner (Current Employee) –  Belleville, ON28 August 2016
Learned many skills such as troubleshooting and questioning. Responsible for customer service, staff coaching and enhancement as well as new hire training.
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Friendly and Supportive
Customer Service Associate (Former Employee) –  St. John's, NL10 August 2016
Growth opportunity and incentives are provided within the organization. Employee recognition and performance is identified and considered by your supervisors.
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A good BPO is still a BPO
Technical Support Representative (Current Employee) –  London, ON17 April 2016
Convergys is potentially one of the better BPOs I've worked for, but unfortunately the pay is under the poverty line. The job is mindlessly easy, and everyone wants to help everyone, there are those though who poison the well. Right out of college with no real bills, this job is a great stepping stone, but with kids, car payments, and a mortgage, the pay is well below acceptable.
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Summery of evaluation
Technical Support Associate (Current Employee) –  Chilliwack, BC14 August 2016
There is no room for improvement, all the employees are complaining. It is a good place to work if you want to work there temporary.
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Providing customers professional and efficient assistance
Customer Service Agent (Former Employee) –  Welland, ON14 May 2016
Multiple opportunities for growth, providing customers information and troubleshooting via phone or chat. Ensuring Customer is satisfied and happy prior to ending the call with the customer.
Pros
positive environment
Cons
distance to work
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Mentally destroys young kids entering the job force
Inbound Call Service Representative (Former Employee) –  Welland, ON31 March 2016
Kids coming out of highschool, or even still in highschool think that not many places are hiring and are turned to McDonalds. The thing about these guys is that they just hire new people for a short time, and force you out before a year is up, so they dont have to give you benefits. Lucky if you get 10 hours a week there. Management is also little help and usually rude. If this is your first job, i promise it gets better from here by a long shot
Pros
I cant think of any
Cons
Everything
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Great people
Customer Service Representative (Former Employee) –  Glace Bay, NS8 August 2016
Great people friendly stuff, friendly enviornment, can not say anything negative about the company, long hours tho rate of pay is good
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i would never go back
Customer Service Representative (Former Employee) –  Glace Bay, NS17 April 2016
I worked for this company for a few yrs it is a pay cheque .That is all it is. Management sucks, they work you like a dog and do nothing for you.Once you sign on you pretty much never leave and it is rare you work 40 hours .They always want you there and never allow you to have time off.
Pros
you get paid when the systems works
Cons
management
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Same as Stream
Customer Service Representative (Former Employee) –  Glace Bay, NS14 June 2016
This is the new name for Stream Global Services inc. It had been taken over around 2013-14 and they have done a good job at maintaining the efficiency and easy-going workplace feel that Stream is known for.
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Overall rating

3.5
Based on 9,626 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3