Convergys Employer Reviews

Great company to launch a career; a leader in customer management.

my job was basically giving custmers directions to there destinations.

This position provided multi-tasking skills, and allowed me to perfect my problem solving skills. I was also able to work on my diction because we spoke with customers via phone.

No raises, schedule always changing with no notice. Loads of turn over.

I learned about how to handle situations for customers calling from different countries with questions and concern.
I really enjoyed working for Convergys and do not regret that experience.

a typical day at Convergys will be answering customers question about new equipment and up sale on program. I learn about the new technology that's out in the world today I enjoy my customers

What I learned is being friendly and helping people the best you know how can take you a long way in this world. Also I learned a lot about Mortgages and buying houses and living beyond your income.

Hardest part of job is not being able to reach out to managers as they were always in meetings

Convergys provides a slightly higher than minimum wage for phone support operators and is the general definition of outsourcing within the US. They pay you receive is significantly less than you would be paid providing tech support at other companies that provide the same tech support. You will be required to deal with all sorts of customers from happy – more... to sad to angry, one after another, with little to no break, and to enjoy it for little pay. You will be required to work around their schedule for you, they will not accommodate you if you are in school or have other reasons. They work on a points system that counts towards termination if you receive a certain amounts of points: any lateness, sickness, any absences, it doesn't matter what the circumstances are or even if it is excused, if it is not part of their schedule for you, it counts towards it. Do not expect them to be caring or sympathetic, even if you have an emergency and a written doctor's order not to attend work for a certain length of time, they will not excuse it or even try to find a workaround solution - unless it's been approved before the emergency happened. Shysters. I would not recommend working for this company to anyone, and I would never work there again. – less

Great job and nice people . Good work environment. Too many calls coming in though.

This job was a call center job. I enjoyed talking to the customers. Sometimes you have to deal with i-rate customers that like to call names. And you just have to deal with it. Certain times of year they have big incentives with good earnings. I enjoyed the position but sometimes it was stressful.

• Handled incoming customer calls with the intent of providing customer satisfaction and retention with monitoring commercial and residential account
• Introduced and sold new or additional products and/or services
• Reviewed customer inquiries, problems, requests, and suggestions; determines appropriate solutions and/or responses
• Assesses customer – more... needs and suggests/promotes alternative products or services
• Ranking number 2 out 710 agents in the call center with the best stats – less

work as easy and laid back. Co workers were very friendly. the hardest part of the job was making sure every customer problems became resolved within a time limit. the most enjoyable pat of the job is having people there who was there to help you when you couldnt solve the issue yourself

Inbound customer service for prescription drug plans, fast paced with high call volume. Dealt with multiple programs while writing notes verbatim and still solving customer issues. Management was professional, teammates were very involved. Typing notes verbatim as well as solving the issues of the customer was challenging, and difficult but a very helpful – more... lesson. I enjoyed helping senior citizens get their medication. – less

This position was customer service for the United States Post Office. The work ours were great, pay was good and the benefits were awesome. The hardest part about this job is that I prefer face to face customer service and I was not able to really get up and move around. This position taught me a lot about customer service

I learned from agent to management more than I can write in this review. 17 years and many position taught me more than I ever expected!

An excellent company to work for. Constantly challenging work place.

This company doesnt appreciate the employees that it has and that has dedicated years to them.

it was a great job all i had to do was talk on the phone with customes it was great for me because i am a people person

This company represented "On-Star" in all GM vehicles. This was in a call center setting addressing those people whom had an interest in retaining or upgrading their services.