Customer Service Agent (Former Employee) – Cornwallis, NS – 21 February 2017
I loved my job with Sprint, we had so much fun, BBQs every Friday a birthday party every month for every one who had a birthday, great pay, clean environment awesome benefits awesome staff..al around great place to work.
Distance from work to home and they closed the doors for good
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Welland, ON – 21 February 2017
The work environment within Convergys is both fast-paced and rewarding. There are many great stories within the company of improvement and advancement. There seems to be a very high push towards the sales aspect of the job but it is not to be a deciding factor as there are teams of dedicated individuals who help you succeed within the company.
Customer Service Representative (Former Employee) – Welland, ON – 16 February 2017
Turn over rate there was something i have never experienced befor. New faces every day i would see once or twice and then never again. People would be terminated quite often and you never felt your job was secure. Had me and coworkers on pins and needles constantly. Job attrition was extremely high for management. I think i seen 1, maby 2 people get true promotions to management while i was there (5 years). Many are gone. If you can get on a day shift great. If not, the hours are hard to deal with. You cant have cell phones at your desk, or smart watches, paper, pens, magazines, wallet or purse, food, ect. You must be able to deal with sales there and deal with --extreme pressure to sell-- by your managers. Not to mention take the feedback from angry customers who do not appreciate the sales pitch, let alone their original reason for calling in!!! Jobs good for quick cash i suppose. Dont expect anything good long term in regards to pay or job satisfaction. Seen multiple grown adults break down at that place. Paid training there was great and lots of fun. Full time hours was good. Many other internal company jobs were moved overseas such as payroll, scheduling, ect, which i'm not a fan of. My recommendation; take this job if you really need it and if you can handle it. do not get your hopes up or expect anything good. Look for a better job while you work there, don't waste your time.
Customer Service Representative (Former Employee) – Glace Bay, NS – 13 February 2017
Answered calls in a timely manner regarding many issues. Promoted sales and created revenue for the company. I learned a lot about prescription drugs and handling customer inquiries. Management wasn't too bad although there is some room for improvement with the team leads actually being able to assist staff with issues. Workplace culture was very supportive and friendly. Hardest part of the job was definitely trying to deal with things that weren't apart of the job scope. Most enjoyable part of the job was being able to help people and my coworkers.
company was good so long as everything went the way the company wanted it to
Technical Support Representative (Former Employee) – Bellville ontario – 10 February 2017
Convergys is a company I had the opportunity to work for twice and found that the second time would be the last time I work for this company due to the unprofessional nature of dealing with its reps. Promises made and then broken under the guise of business needs.
good location and benefits
company does not care for its workers as there is always more out there
Customer Service Agent (Current Employee) – Welland, ON – 8 February 2017
unless you can the handle daily stress of being yelled at by customers, and have the ability to offer products they do not need or want, to every customer that calls in, plus having to solve the issue they are calling about (which is the best part for me), and doing all this without losing your mind, I would not suggest this to anyone other than my enemies
Customer Service Representative (Former Employee) – London, ON – 7 February 2017
I learned problem solving skills, expanded my skills on customer service. The hardest part of the job was irate customers but the most enjoyable was being able to solve customer's issues and make their experience a happy one. The workplace atmosphere was laid back and allowed for getting to know colleagues.
Sales Representative (Former Employee) – Red Deer AB – 7 February 2017
I really learned a lot at this job, like how to listen to the customer, how to think outside the box to satisfy the customers needs and yet still stay with in company policy. We were trained to stay on top of product knowledge, and I found it helpful in all my jobs going forward. I enjoy helping customers, and meeting all their needs.
Customer Service Associate (Current Employee) – Belleville, ON – 4 February 2017
busy, fast paced environment with many opportunities for hard workers. job requires you to deal with many different personalities of people and how to deescalate customers. Team Leaders are very approachable and willing to help anyone succeed in the industry. there are several different break rooms, lounges, and a cafeteria available to every employee. hardest part of the job is hours are not very family oriented. best part of the job is all the benefits that are available to every employee.
Representative (Current Employee) – Welland, ON – 29 January 2017
Wow, when I read this job posting it disgusted me how they are putting down real people who work for fast food companies smelling like fries or having to wear a uniform! You say you can go out after work without having to get changed! What type of people are you attracting? No wonder there is a high turn over rate in that center!
Team lead (Former Employee) – Dartmouth, NS – 24 January 2017
Although I had a good experience here and I was able to advance through the ranks, I was not thrilled on how they treated the CSR staff. The pay was good at the time and when I became management, I disagreed with some of the staffing policies.
Customer Service Representative (Former Employee) – London, ON – 24 January 2017
Overall it would be a good start for a first time jpob decent pay structure with benefits. As an experience individual it really depends on what contract you work on. My first Contract was with X company and loved it. They signed a contract with X companies competitor and I started to hate going to work.
Technical Support Specialist (Former Employee) – London, ON – 23 January 2017
Professional environment. Inbound call center, contracting out to multiple tech related telecommunications companies. Cubicle lifestyles. Jobs range from contract to contract. Hours can be long dependent on contract.