Retention Agent (Former Employee) – Belleville, ON – 15 November 2017
Convergys is the type of place you walk into and instantly get bad vibes. I had my interview, thought "oh this is a great place to work for" until I got hired. As soon as you're hired you are basically doomed.
pay is manageable, benefits aren't terrible, coworkers (most) are great
Management is terrible, You're just a number to them for headcount, Retention is a joke, Getting screamed at all day and called names without a 3 strike rule, Can't hang up on verbally abusive customers, They really don't care about your feelings, Bad for the mental health
Don't even bother - this place will ruin your health.
Sales (Former Employee) – Welland, ON – 3 June 2017
I started working at Convergys in Welland last year. I was told sales was a component of the job but there were no quotas or pressure. Once you're through training and on the floor, you quickly learn that sales is the only thing that matters to this company. Many, many reps were physically ill due to being hounded by the coaches and some operations managers. This place is a pressure cooker that affected my health and the health of many others. I would not recommend Convergys as a place to work. Just about any other call center would be better. The coaches were nice, but they were pressured by the ops managers to pressure reps for sales. The only good thing was, you could get every other weekend off. The people you worked with were also excellent.
every other weekend off, you could make extra money for performance and sales, The customers weren't too bad all in all.
An exciting place to work. Nice environment with friendly people around you ready to offer assistance
Inbound Customers Service Representative (Former Employee) – Welland, ON – 3 June 2017
Exciting place to work but you most be dedicated to customer service. Must be ready to answer long calls and ensure customers are satisfied. Must be knowledgeable with software used at the call center and also ready to offer sales of products
calls could be frustrating with some difficult customers
Customer Care & Retention Associate (Former Employee) – Belleville, ON – 31 May 2017
Typical call centre work. Training is thorough, however, once you're on the floor don't expect any help. Team leaders generally avoid having to get involved with complicated calls. Job can be really stressful due to the policies and procedures created by the client and company. Wouldn't go back and work here even if they offered to double my salary. You get treated worse than a child in grade school, having to put your hand up to request if you can use the washroom. High stress, low pay, if that's your bag, go for it, they'll love you. Wear a diaper.
Productive place to work with the opportunity to advance.
Customer Service Representative (Former Employee) – Dartmouth, NS – 27 May 2017
When I began my career at Convergys I was a customer care representative. I was able to advance to a fraud agent then a trainer and prior to the center closing I was an escalation supervisor and finally a team lead.
Team Supervisor (Former Employee) – Kamloops, BC – 26 May 2017
starting at 5 am, setting up the computer programs and logins. receive call about billing for medication and information to access. Or receiving call about internet and cable billing, calls could be nasty but with training provided was able to satisfy customers in 2 minutes. Management was always available and provided you support on the issues you couldn't handle. the hardest part was learning not to take what the consumers said personally, the most enjoyable was being praised and thanked by the customer. And then being recognized by your management.
Pharmacy educator (Former Employee) – Glace Bay, NS – 20 May 2017
I worked on the humana contract. It was fun to talk to the Americans and help them save money. The management could improved on communication skills. My TL was never around when you needed help. It was a lot of self learning on the job.
Technical Support Professional II (Former Employee) – Chilliwack, BC – 18 May 2017
-liked the work I was doing, liked helping customers resolve technical issues -spent all day at a desk in front of a computer, with a headset on -frequent forced overtime and/or half lunch breaks -six years no pay increases (as Stream; corrected to a degree a couple years before bought by Convergys) -management (at corporate level certainly, as well as some middle management) has no trust in or respect for employees; for example, rather than permit (sometimes contractually-obligated) access to pen and paper or to printers in cases such as tools outage or for information-sharing on tough issues, employees were denied access to same on the grounds that we were likely to use them to steal from the company; policies became more restrictive as time passed
indoor work, moderately climate controlled, no lifting
Technical Support Representative (Current Employee) – London, ON – 13 May 2017
It was call center and had no interest in the works or the work condition and job security was very poor. The place was never cleaned and and chairs were not very good for your and if you were sick to many time you were let go even if you had note from the doctor
Customer Service Representative (Former Employee) – London, ON – 12 May 2017
The great management made this job much better, they offer you help when you need it but aren't very empathetic when it comes to difficult customers. Don't always recognize your strengths but always mention any weakness you may have but they do try to help you get better at your job.
Rogers Wireless Small Business Specialist (MSD) (Former Employee) – London, ON – 2 May 2017
i didnt mind the job itself at all... the people i worked with were always extremely friends, supportive and helpful. in the end it was the fact that the hours were so crazy while i was going through a rough time in my life so it caused me to miss to much time resulting in my employment being terminated.... the job itself is fine but i do however think that the 4-5 10hour in a row work days for months on end at only $11.25 an hour was a bit much.... i felt like all i ever did was work yet you wouldnt know it by the paychecks i was bringing in.... one day i might give it another go....
Technical Support Specialist (Former Employee) – Dartmouth, NS – 2 May 2017
extremely busy call center , management sometimes ill-equipped, hardest part of the job was being in a queue and no break whatsoever between calls, not enough time to note accounts, enjoyable part was co-workers
no schedule consistency, long periods with no weekend off