csa/tier 2 (Former Employee) – New Glasgow, NS – 24 March 2017
Typical day would be taking medical insurance calls providing what is covered for clients to a medical professional. As tier 2 I handelled call escalations as a supervisor, did over phone and on floor training to coworkers in our workplace and in the Philippines. I learned various medical terms and descriptions and how to be patient and handle angry or happy medical/dental professionals. How to handle appeals and claims as well. Management was always good. Learned a great amount of Philippine culture. Hardest part of my job was some of the criticism and put downs by some of the callers, sometimes you will get called names and told how terrible you are, most of which was out of our control as we do not actually process claims and appeals, we would just provide most of the information or send down for processing. It gets easier to handle the more you hear it, after a little bit it doesn't effect you in any way. Most enjoyable thing was the friend I made working there even in the Philippines. I learned a lot of Medical, Dental and Vision information, example being given a certain procedure name and looking it up and getting a full explanation on how it is done, what tools are used and where it takes place. Learned how to train new coworkers in p[person and on the phone. etc.
Customer Service Representative (Current Employee) – Chilliwack, BC – 15 July 2016
I really enjoy working at Convergys. I have been there for 2 1/2 years. The management will bend over backwards to help you succeeded to where you want to be. There is many chances for advancement if you want to move up in the company. There are lots of friendly coworkers and management. The hardest part of my job is learning new things and getting used to change.
Technical Support Representative (Former Employee) – Egypt – 16 July 2016
Working as a technical support agent for GPS devices, where I received phone calls and emails in French and English. I was in charge of after-sales support for customers and dealers that use enterprise systems, providing technical assistance to computer system users, answer questions or computer problems for customers by telephone, email or remote assistance.
Cloud Application Specialist (Current Employee) – Belleville, ON – 8 July 2016
The thing about working in a call centre is that it's mentally exhausting, you never know who is going to be on the other end or how mad they are. As much as they can be dealt with the workplace causes a lot of anxiety. We are also forced into 44 hour weeks during peak seasons which is not good for someone with chronic pain.
A lot has been learned working in the field and there has been a ton of experience with customer service, telecommunications, and multitasking. Co-workers and management were nice, which was a nice change from angry customers.
Customer Service Representative (Former Employee) – Red Deer, AB – 2 July 2016
I had a lot to recover during my time at Covergys. I was recovering from an abusive relationship as well as a medical condition and grieving the loss of a family member in addition to adjusting to being back in Canada after three years living in a foreign country. I was overwhelmed easily by the kindness of others. The strong community made healing and recovery possible to move forward to accomplish my dreams and move forward with other goals and achievements.
Customer Service Representative (Former Employee) – London, ON – 6 July 2016
Working for convergys i was able to get along with everyone i worked with. This company however takes advantage of there employees and can be rather difficult to work for as you are not respected as an individual unless you make something of yourself there. Over all my experience was great as i proved myself to be an over achiever and was aloud the opportunity to work within the back ffice
Customer Service Representative (Former Employee) – Welland, ON – 3 August 2016
Convergys no longer cares about their customers and only cares about meeting the sales goals. The management does nothing but make sure your'e attempting to sell tv service when youre supposed to be assisting with cellphone accounts.
Fast pace environment filled with fun however stressful with no advancing.
Subject Matter Expert (Former Employee) – Glace Bay, NS – 23 June 2016
Convergys was a fast paced environment dealing with inbound customer service calls on a Rogers contract. The days could be stressful in my position because I would do a lot of running around a call centre answering questions to help customer service representatives find appropriate and valued solutions for wireless customers.
The management of Convergys was quite poor and not effective at communicating with their employees and therefore leaving a culture of poor attitudes; which was regrettable.
However, co-workers always made the days enjoyable.
Tech Support Agent (Former Employee) – Belleville, ON – 29 August 2016
I worked at convergys for approx 3 years. In that time I worked in two different departments. I found the job to be very mentally draining and frustrating as management demands and customer demands often conflict. Would not work with again.
Customer Service/Team Lead (Former Employee) – St. John's, NL – 16 June 2016
The work environment here was stressful and toxic. Employees were talked down to, berated, harassed and not provided with job security as the threat of being fired was always being thrown in your face. All in all, I would not suggest this company to anyone. The coworkers were anxious and snappy because of the lack of help and support from management when needed and management didn't get support from their superiors. There was no enjoyable part of this job
moderate benefits package
no employee respect, minimal room for growth, favoritism, no team support