Typical call centre work. Training is thorough, however, once you're on the floor don't expect any help. Team leaders generally avoid having to get involved with complicated calls. Job can be really stressful due to the policies and procedures created by the client and company. Wouldn't go back and work here even if they offered to double my salary. You get treated worse than a child in grade school, having to put your hand up to request if you can use the washroom. High stress, low pay, if that's your bag, go for it, they'll love you. Wear a diaper.
Angry customers, stressful job, unhelpful management.