Convergys Employer Reviews

I have worked at Convergys Call Center for over 4 years. I provided AT&T wireless services to the US customers. I was responsible for resolving customer's account inquires such as billing ,activation,order process,upselling,contact third parties,payment and semi
technical. I learned customes retention. negotiation skills,professional manner,team's/individual – more... goal and respectation .I have to say that I was very satisfied of working with US clients and company. Convergys management has an excellent organization skills,.I had 6 supervisors ,all managers gave the clear and right directions,.The most employees were able to meet the team/company's target. The hardest part of the job was not chance to have the lunch with coworkers at the same time due to different work schedule. The most enjoyable part of the job was helping customers. customers were very satisfied with me and Customers complemented me many times.I feel appreciated. – less

Active work place, supportive staff.

Flexible schedule. Good team members.

I did, customer service, sales, and also tech support for convergys.
from there I move on to support desk to assist other representatives. on a day to day basis you go into work, log in and take calls from various customers and assist them with their needs

On a work day, you set up station in a small 10ft by 10ft room that has a big dryer/shaker for egg yolks. The machine produces egg yolk and it dumps it into 50lb boxes. so you have to ensure the weight is correct, close up the boxes, and then set it up on pallets. each pallet takes 30 boxes, so you wrap that up with ropes, and you put on labels. once – more... its done you take it to these big heather and you line them up with forklifts to dry further, once thats done you take the boxes to a sampling room, make sure the PH levels are good. and send it to the shipping unit to get shipped overseas. – less

Enjoyed the job. However the company closed down in Kamloops.

Typical day at work was logging into the phones to start the shift and logging off at the end. dealt with customer cellphone related issues in a courteous, clear, and helpful manner resolving all issues.
Learned much about the programs required to help customers with their accounts, as well as how to troubleshoot issues with over 100 phones.
Management – more... seemed very inconsistent. Some team leaders were helpful to us, while others helped themselves. In such a job, the turn-around is massive so, understandably, the management is not going to give all they can to someone that may not be there tomorrow.
No part of the job was difficult. Perhaps having to constantly learn about new phones was tedious, not difficult, as most phones are quite similar. – less

Working in Convergys is tiring but it is also Fun. The whole management team are very supportive to every agents. The management gives a lot of motivational things that will help Improve the moral and as well as the work habits of every agent.
The place of work is very neat and cool. After shift we can have fun in the play room. There are also rooms – more... that we can sleep in since the job is during the night time. – less

* Business Practices are updated daily, so one has to check emails and\or 'chats' regularly.
* High-level Multi-tasking is beneficial as there are numerous resources to work with
* Hardest Part of the Job to control feedback as if customer had a bad experience with a prior rep it may affect your
* I learned the art of quick and efficient problem solving – more... methods
* As in any workplace Co-Workers vary some need a lot of assistance, others are basically distracting, but when floor support is short staffed a cumulative effort always resolves every issue.
* Most enjoyable part of the job is assisting customers with getting the best value for their money. – less

independent atmosphere,
slower call flow in the am vs pm
lots of management walking around but no one assisting the reps
some friendly co-workers but they are only there to do their job

The bonuses are very attractive for this job. Convergys however is no longer in business in this area.

Boooooooo they don't care about their employees life outside of the company I had to miss physio just so I could work there

helped at&t solve issues with there cell phones and took payments for the bills

Convergys provides a slightly higher than minimum wage for phone support operators and is the general definition of outsourcing within the US. They pay you receive is significantly less than you would be paid providing tech support at other companies that provide the same tech support. You will be required to deal with all sorts of customers from happy – more... to sad to angry, one after another, with little to no break, and to enjoy it for little pay. You will be required to work around their schedule for you, they will not accommodate you if you are in school or have other reasons. They work on a points system that counts towards termination if you receive a certain amounts of points: any lateness, sickness, any absences, it doesn't matter what the circumstances are or even if it is excused, if it is not part of their schedule for you, it counts towards it. Do not expect them to be caring or sympathetic, even if you have an emergency and a written doctor's order not to attend work for a certain length of time, they will not excuse it or even try to find a workaround solution - unless it's been approved before the emergency happened. Shysters. I would not recommend working for this company to anyone, and I would never work there again. – less

Great job and nice people . Good work environment. Too many calls coming in though.

This job was a call center job. I enjoyed talking to the customers. Sometimes you have to deal with i-rate customers that like to call names. And you just have to deal with it. Certain times of year they have big incentives with good earnings. I enjoyed the position but sometimes it was stressful.

work as easy and laid back. Co workers were very friendly. the hardest part of the job was making sure every customer problems became resolved within a time limit. the most enjoyable pat of the job is having people there who was there to help you when you couldnt solve the issue yourself

Inbound customer service for prescription drug plans, fast paced with high call volume. Dealt with multiple programs while writing notes verbatim and still solving customer issues. Management was professional, teammates were very involved. Typing notes verbatim as well as solving the issues of the customer was challenging, and difficult but a very helpful – more... lesson. I enjoyed helping senior citizens get their medication. – less

This position was customer service for the United States Post Office. The work ours were great, pay was good and the benefits were awesome. The hardest part about this job is that I prefer face to face customer service and I was not able to really get up and move around. This position taught me a lot about customer service

I learned from agent to management more than I can write in this review. 17 years and many position taught me more than I ever expected!

An excellent company to work for. Constantly challenging work place.