Convergys Employee Reviews

Found 395 reviews matching the search
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Average
Customer Services Representative (Former Employee) –  Welland, ON28 October 2016
Just an average customer service job. Customers call and you fix their problems. Almost zero job advancement but good pay and benefits.
Pros
Benefits and hours
Cons
management and advancement
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It's a call center
Tech Support Agent (Former Employee) –  Belleville, ON29 August 2016
I worked at convergys for approx 3 years. In that time I worked in two different departments. I found the job to be very mentally draining and frustrating as management demands and customer demands often conflict. Would not work with again.
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Terrible
Tier II Technical Support Agent (Current Employee) –  Chilliwack, BC30 November 2016
Management is poorly run and does not care about employees. They have favourites and call you out in front of everyone. Lots of people have gone on medical leave due to stress.
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A friendly and caring place to work at!
Technical Support Representative (Current Employee) –  London, ON14 December 2016
Caring managers to work with.
Fun employee engagement activities.
Flexible work hours.
Very good paid trainings conducted for new hires.
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pay was great but hated the job
Convergys-inbound operator (Former Employee) –  Cornwallis, NS27 May 2016
answer calls from customers relating to cellphone ordering or billing issues
how to handle angry customers
my team lead was great but didnt like the floor management very ignorant
had a great team all worked well together and remaind friends to date
doing my job with minimal coaching
working with my team and other friends met at job
Pros
had a great team and team lead
Cons
hated the job
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good
Customer Service Representative (Former Employee) –  Welland, ON9 December 2016
Worked there a long time ago
Was okay for the most part
Some management lacked the skills needed to assist in doing well at the job
Older computer equipment
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Its a job if you are looking for hours
customer service agent for Rogers (Current Employee) –  Glace Bay, NS23 August 2016
Job is easy to do
If you are customer service driven then this is the place for you depending on the contract you can make a prety good commission depending on what you get hired for
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Terrible
Customer Service Representative (Former Employee) –  Welland, ON2 June 2016
The workplace is a loud environment with terrible team leads for support. Poorly kept, and dirty building. I was there for 7 months, and found myself less then thought of when it came to personal loss. Had to make multiple reports to the labor board for their illegal acts of discipline and lack of documentation they use for reports.
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Great work environment
Customer Service Representative - DirecTV (Current Employee) –  Belleville, ON25 November 2016
Awesome place to work. Management is helpful. Client is very lenient and lots of incentives (free swag!!!!!) go go go go go
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full time job
agent (Former Employee) –  welland16 August 2016
answer calls from customers and offer to sell them products/services that will benefit them.

start on afternoon shift but can move to days as soon as 6 months.

pay is pretty good if you can sell
Pros
full time hours, bonuses for sales
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It's a job
Customer Support Associate Level 2 (Current Employee) –  London, ON25 July 2016
Poor work environment. Policy disallowed for any advancement internally. Poor hours. Poor HR assistance, Poor management training. I found this to be a very eye opening experience as in what to avoid.
Pros
Popsicle day
Cons
Everything
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experience
Business & Commercial Client / Tech Support (Former Employee) –  Ottawa, ON2 January 2017
in my experience, Call center job. average pay... great community of workers. good team leaders and proper work ethics.
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Great Management
Senior Supervisor "Snowbird" Tech Support Level 2 (Current Employee) –  Chilliwack, BC19 September 2016
Management is fantastic, the try to take care of their employees as best as they can. They run "fun" events often to improve overall moral.
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Management
Customer Service Technician (Current Employee) –  Belleville, ON22 September 2016
We need to be able to have more time off. I am ready to leave due to the stress level of the job. Managers do not work with the employees with regards to time off.
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n/a
Team Lead, ECM, Associate Trainer, Assigner (Current Employee) –  Belleville, ON28 August 2016
Learned many skills such as troubleshooting and questioning. Responsible for customer service, staff coaching and enhancement as well as new hire training.
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Friendly and Supportive
Customer Service Associate (Former Employee) –  St. John's, NL10 August 2016
Growth opportunity and incentives are provided within the organization. Employee recognition and performance is identified and considered by your supervisors.
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A good BPO is still a BPO
Technical Support Representative (Current Employee) –  London, ON17 April 2016
Convergys is potentially one of the better BPOs I've worked for, but unfortunately the pay is under the poverty line. The job is mindlessly easy, and everyone wants to help everyone, there are those though who poison the well. Right out of college with no real bills, this job is a great stepping stone, but with kids, car payments, and a mortgage, the pay is well below acceptable.
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Providing customers professional and efficient assistance
Customer Service Agent (Former Employee) –  Welland, ON14 May 2016
Multiple opportunities for growth, providing customers information and troubleshooting via phone or chat. Ensuring Customer is satisfied and happy prior to ending the call with the customer.
Pros
positive environment
Cons
distance to work
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Mentally destroys young kids entering the job force
Inbound Call Service Representative (Former Employee) –  Welland, ON31 March 2016
Kids coming out of highschool, or even still in highschool think that not many places are hiring and are turned to McDonalds. The thing about these guys is that they just hire new people for a short time, and force you out before a year is up, so they dont have to give you benefits. Lucky if you get 10 hours a week there. Management is also little help and usually rude. If this is your first job, i promise it gets better from here by a long shot
Pros
I cant think of any
Cons
Everything
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i would never go back
Customer Service Representative (Former Employee) –  Glace Bay, NS17 April 2016
I worked for this company for a few yrs it is a pay cheque .That is all it is. Management sucks, they work you like a dog and do nothing for you.Once you sign on you pretty much never leave and it is rare you work 40 hours .They always want you there and never allow you to have time off.
Pros
you get paid when the systems works
Cons
management
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Overall rating

3.5
Based on 8,729 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3