Pros: yes during some celebration and anniversary i enjoyed the free meal
Cons: i could not hang up on customer until i resolve the issue so long hours doesn't matter
it was my first experience in a call center. Fully English, I got a bad feed back form my supervisor as I couldn't reach the target. The customer was not happy cause I could not communicate clearly with him and he was frustrated. I have learned that it is important to clearly communicate with customer to understand they need for me to be able to resolve issue. Negative feed back doesn't mean that I am not capable of doing my job but it just away of showing you that some area need to be improved. Co-worker are always friendly and ready to share they experience, manager will always be there giving you some tips to help you improve and reach the target. The hardest part is to go through the first experience and the enjoyable part is after so many years of work and endurance you will become an expert.