Customer Associate Executive (CAE) (Former Employee), Cebu City – December 3, 2013
Pros: meal allowance and transportation allowance
Cons: short breaks
-Answering calls, attending to customers needs, pitching sales and troubleshooting. -I learned to become patient and understanding. -Management is good. -My co-workers are helpful and funny. -The hardest part of the job is troubleshooting. -The most enjoyable part of the job is to be able to close an account with the customer.
Associate (Former Employee), New Glasgow, NS – August 9, 2013
Pros: go pay
Cons: long hours and not always the same hours each week.
answer the phone and provide information to customers. you didn't get to know your co-workers much and it was a boring job. I hated the fact that you were not to leave your desk to use the washroom unless necessary and that you couldn't tell the customer to stop calling you names and to stop yelling at you.
CUSTOMER SERVICE SPECIALIST (Former Employee), New Glasgow,NS – August 7, 2013
Cons: getting yelled at sometimes
My review for Convergy's I did really like it I had no problem working the hours I had a great time answering phone calls from nice Customer's on the phone The manager's knew their information very well.
I learned how to file claims in the computer My manager was Awesome always encouraged us to work to the max :) and do our best
Associate III (WFM) (Former Employee), New Delhi, DL – July 23, 2013
I possess wide range of technical, administrative and managerial experiences required for the position through my years of experience with companies such as Convergys, MEC Engineers, Keystone Lintels U.K and Phones4U U.K.
Customer Service Representative (Former Employee), Makati City – July 13, 2013
I am so proud and will always be because I was once part of this company. Convergys was my turning point for the very reason that I consider this as my foundation. Foundation in the sense that I acquired and enhanced my technical and customer service skills. For the 2 and half years that I have been with the company, I met a lot of people and I really – more... do appreciate everybody especially my Bosses and peers, since the beginning of the training day up to my very last day. I built friendship to true people. I will always cherish those days and times I've spent inside and outside the office with colleagues. I will always refer friends who wants to jump start their career in call cente industry. Convergys will always be my first choice here in the Philippines. – less
Call Center Agent (Former Employee), Baguio City Philippines – July 10, 2013
Call center industries require a hardworking and organized executives to ensure that the company runs successfully and efficiently. My experiences and organizational skills would help contribute to the success of your company.
I have 3 years of call center experience for the past 3 years. I received different commendations from the clients and also – more... customers for being able to provide good quality customer service that exceeded their expectations, thus , creating loyal and satisfied customers. – less
The workplace is serious but we made it fun and productive. It is just a matter of dealing with the people around
Marketing Associate (Former Employee), Pasig City – July 3, 2013
Pros: lots of tokens
Cons: long hours
In Convergys I am in charge of phone screening the interested applicants the proceeds to the initial interview, we are also planning the incentives and token to be given. We also do job caravans in order to gain more applicants. I learned a lot in Convergys especially that it was my first job, though I worked as Student Assistant in my University in – more... order to finance my studies. My co-workers are very supportive, and we had a good relationship all throughout my stay in Convergys, I gain lots of friends. For me there is no hardest part in the job because I enjoyed doing it. – less
Customer representative (Former Employee), Ottawa, ON – June 23, 2013
- Typical day at work it was busy and fun at the same time. - I learned how to deal with customers and represent my self as the president of my company. - The management was amazing. - The hardest part about my job was many calls but we had to get it done at the end of the day. - The most enjoyable it was the environment and the people in the company.
Customer Service Rep (Former Employee), Welland, ON – June 15, 2013
Pros: good experience, good people
Cons: management will not work with employees, results in a very high turnover
I didn't care much for min wage during training when they promote a higher wage in job ads for recruitment. I was okay for a while and did appreciate the recognition that I got. I was good at my job. I did get a lot of "talks" about going above and beyond for the customer because I "took too long". I'm sorry....isn't that what customer service is about. – more... I kept ALOT of customers from cancelling their service. Then I had my first child. After returning back from mat leave it was VERY difficult to juggle work schedule and daycare schedule. I found myself having to swap shifts almost every day. Thank God for understanding co-workers!! However, I found that this was not very reliable. After TRYING to talk to TL's, HR & whomever else, they could not grasp what I was telling them and would not accommodate me (nor any other parent in the same situation), and ultimately I had to quit because a JOB will NEVER come before my child. Gained great customer service/problem solving skills and met some great people. That's about all that came out of it. I moved on to much better things as a result anyway. – less
Seniro Customer Service Representative (Current Employee), Biñan City, 04A – June 14, 2013
Pros: good benefits, freebies, employee appreciation
Cons: long hours of work & graveyard shift
Its always fun to go to work with Convergys. My day usually begins with reviewing all the account that I'm handling. The fun part is, I get to chat with my colleagues while working. My supervisor serves as an inspiration in doing our job well. He's not just an immediate supervisor but also a friend.
My co-workers are all easy to work with. We work – more... as a team under pressure but still finds time to laugh while working.
I believe the only part of our job that is hard is working long hours, but still, with the management I'm in, everything is ok, – less
Call Center Trusted Agent (Former Employee), Welland, ON – May 25, 2013
Pros: school credits
Worst company i have ever worked for in my life, yes i did get Credits for school out of it but otherwise when you first begin they place you on the night shift, most depressing shift of anyone's life and from there you have to wait 6 months before you can even attempt to get a morning shift, the people there are fake and do not meet YOUR personal needs. – more... I did not have a good time with this company, the people i trained with were grreat otherwise i would never go back to this call center, it was sad and they do not promote a healthy lifestyle, do not bother to listen to anyones complaints and show no empathy for you as an individual. if you enjoy sitting on your butt all day (night) and take bullfrom people then this job is for you! – less
Technical Support Representative (Former Employee), Quezon City, Philippines – May 23, 2013
Convergys is a call center company that supports telecommunication companies in United States such as AT&T, Direct TV and other internet service provider. What challenges me most on this job was to retain getting 100% from customers survey. I would consider my overall stay in Convergys as fun and productive job.