Convergys Employer Reviews

It was nice to assist the customers and for them to be happy by the end of a call

answering as many calls as possible
customer skills and patience
organized
large call center
sometimes not getting positive feedback from customers
solving their issues

slice meat doing order preparing hot case cooking chicken ect

Not true to the employees with regards to the length of time the initial job was for. We had the understanding that the position was to be full time and ongoing with dedication from all involved. Not the case as they had already planned and arranged for training in India after 4 weeks of our training was completed.

awesome company to work with.
i will recommend my friends to join the company if they are looking for job.

Convergys was a training based environment, where they were constantly updating your customer service and troubleshooting skills. Surprisingly, they had great benefits and they had a system where you could earn 1 day off per every 80 hours that you worked. The atmosphere felt like a college with a horrible dress code, but most people were very knowledgeable – more... about the product and their positions. The floor management was the best. – less

Only worked for converys a few months.
found that some of their policies were not the greatest.
we were not to show empathy or even be sincere when dealing with an account where the customer had just lost their spouse

not impressed with the company and therefore left

Answer calls about medical.
The health insurance business in the US
They over manage and under pay
Good co workers.
Dealing with local management.
Seeing friends

Handle inbound calls. I learned on how to deal with different customers and on how to troubleshoot a mobile phone. Management is also good, but there are times that we are forced to do overtime, but I do understand that because its a business need. I had a good relationship with my colleagues too. Hardest part is when doing overtime. Enjoyable part – more... is when receiving incentives for a job well done and also the sleeping quarters does have big bean bags and the most exciting is free movies while working. – less

Convergys provides Customer Care, Billing and Techinical Support for ATT wireless customers. A typical day is very fast paced, solving customers issues Fast, Friendly, Smart! My people skills have become even better. Co-workers are very friendly and helpful as is Management. The hardest part of the job is dealing with angry customers when their service – more... is not working. Also, the work scheduling is erratic. The best part of the job is is the gratitude I receive from a customer when I have been able solve their issue. – less

employees are the least of their worries
only 3 people remain from original training team
hours are random, days are random
never work the same hours week to week
no raises ever

Convergys was my first full scale call center/CSR job. I enjoyed it there and advanced pretty quickly. However, they moved and it made getting to work a little difficult. I then searched out work and got a job elsewhere. It was a good work environment.

We were not given any particular place to sit and were not allowed to keep our instruction books at our desks but had to take them home every night and so our day did not start out smoothly. Sometimes there were not enough head sets to go around and we had to stay away from our desks while we tried to find a station where head sets were available.

Our – more... training was sketchy to begin with and we did not have time to learn on the job

Management were dictatorial and sometimes would stand beside of us and berate us while we were on an open line to a customer.

The hardest part of my job was being switched from one city to another without a moments notice when the billing changed from one city to another. I asked to be left in one city and they refused.

The most enjoyable part of the job was when I was allowed to stay in one city and talking with customers. I seemed to have a knack for working with customers. – less

Very friendly place to work. Comfortable environment and easy going.

I was working with customer service contract for AT&T incoming calls. Excellent training and professional working environment. Managers are under pressure and that is passed down to the floor workers. A lot of management turnover. Overall, a very good company to work for in a call in centre.

a company that at first valued their employees but as time passed that slowly disappeared

the only reson i did not stay at coverys was the hrs and they woulnt let me go a few minutes early to catch the bus of course iwas more than happy to make up the time at lunch or in the morning. i like working with people and helping them resolve there problems.

I learn new things everyday at my job. My co-workers are as helpful as they can be. The hardest part of my job is telling the customers something they don't wanna hear. In this line of business the customer is almost never right. I really enjoy speaking with people from all over. Some calls you even get to have a good laugh with the customers!

Not very rewarding and very demanding for minimum wage

This company is no longer in Brandon.

Highly competitive for motivation but was driven entirely on metrics instead of customer satisfaction. This led to clients being pushed off the call after the allotted time, regardless of resolution. Eventually, the client had to choose another supplier of technical support as their customers were unhappy.