productive, need to hit quota so time goes by fast
Outbound Customer Representative (Former Employee) – London, ON – 12 February 2018
need to make a lot of calls throughout the day, I learned how to be more helpful, how to cater to the customer more. Everyone is friendly on the floor. The hardest part of the job is fast pace, you got to keep calling people. The most enjoyable is you get prizes when you do good.
Team Manager (Former Employee) – Welland, ON – 24 January 2018
When I started there a typical day was to complete admin tasks at the start of the day and then I would monitor my agents to make sure we are providing the best customer service possible for the customer's calling in. At the end of my tenure I still did the admin task and a few other daily tasks were also added to my job requirements. The biggest change was instead of making sure my agents were providing the best customer service we now just listened to make sure agents are making sales offers, customer service was no longer and issue.
Customer Service Representative (Former Employee) – Welland, ON – 22 January 2018
If you have *any* other options then avoid Convergys like the plague. They push you out on the phones without sufficient training or testing and basically abandon you after a matter of days. Good pay and benefits but not worth the damage to your health and sanity.
Call Centre Agent (Current Employee) – Chilliwack, BC – 11 January 2018
was promised certain things that were not followed trough with impossible expectations and lots of pressure. really hard to deal with the hr and management. training is through and well done but the expectations are to much for what you make hourly
Customer Service (Current Employee) – Glace Bay, NS – 27 December 2017
You are required to do so many extra hours a week, and if you refuse, or cannot do them for whatever reason you have, they will scheduled you in on one of your days off and not necessarily tell you. So if you did not come in, either because you couldn't or refused to, you would be given a "point" which goes against you in a stack ranking.
This contact centre was an okay environment to be in.
Call Centre Representative (Former Employee) – Dartmouth, NS – 18 December 2017
For the most part Convergys worked for me as an employer. When I initially started training and during my first few months of working there we were provided a way home from work in a stretch limousine. I thought this is the life that an employer would pay for a limousine to take us home.
Technical Support Representative (Former Employee) – Belleville, ON – 13 December 2017
I have nothing bad to say about this place. You get to learn alot about how a company should be run and worked, with customer services/ sales and technical techniques in several different ways of the spectrum.
controlled schedule, organized, lots of different people, decent paycheck
Technical Service Specialist (Former Employee) – National Capital Region – 8 December 2017
still working at night shift here in Convergys. I learned to sell online since we are holding a Comcast account. We offer cable service here and getting in touch with different kind of customer was a challenge. the management was good and its workplace. The hardest part of the job is the mandatory overtime. The most enjoyable part of the job is making the customer happy and satisfied.
Customer Service Representative (Former Employee) – Truro, NS – 7 December 2017
Convergys was a great place to work and the different projects that they have. When I worked there I dealt with Sprint cell phone company in the states. I learnt all the different aspects of the cell phone market. The hardest part was the really mad customers. The most enjoyable was the people that I worked with.
Customer Service Representative (Former Employee) – Lethbridge, AB – 4 December 2017
The job involved: Close quarters with co-workers Every call was different and that is what I strive for in a job constant variety Management was always there when needed for support or additional training
Customer Service Representative (Current Employee) – Glace Bay, NS – 26 November 2017
I worked for the siriusxm U.S. contract for a year and a few months. great job, great co workers and managers. Really flexible and understanding to work with your schedule and needs. Great benefits, and competitive bonus.
Tier 1 Technical Support Advisor (Chat) (Current Employee) – Belleville, ON – 26 November 2017
Great place to work for someone in between jobs Training is good but could be more hands on Has ups and downs but overall a professional business Can be stressful depending on how dedicated you are Lots and lots of evaluation on performance
Assistant Queue Specialist (Current Employee) – National Capital Region – 16 November 2017
Convergys is one of the best company to work. Salary not as high compared with other companies but with convergys you will not feel different. Everybody threat each other as part of a big family. The management is very supportive and is always pro-employee.
Tech Support (Former Employee) – London, ON – 15 November 2017
You make nothing. Management thinks there better then you (HA!). Mediocre training at best. To top it off, you get yelled at by 75% of incoming calls. Only good thing is the chill coworkers that have your back. You're worth more than this place. Get paid for the training and look for another job in the meantime, straight up.