A great company, while it lasted in Winnipeg.
Pros: Lots of support from Team Leaders and higher tier level assistance.
Cons: They did not stay in Winnipeg.
This outsourcing company was responsible for several different accounts with companies for customer support. It had a great training program, and allowed flexibility of work schedule, as well as different assignments and advancement within the company.
Unfortunately, they closed their doors on Winnipeg in 2009, due to the rising value of the Canadian dollar.
I was lucky to b able to experience the culture of Convergys, and the philosophy of digitally managed incoming calls, with training upgrades to handle new procedures and policies.