Convergys Employee Reviews

Found 412 reviews matching the search
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It can be a fast paced environment, as long as you use your tools you can effectively do the job. You must follow direct order with no personalization
Customer Service Representative (Former Employee) –  Welland, ON25 January 2017
A good place to work for...You get to interact with alot of great customers that call in - and the staff and management are mostly great to work with.
Pros
Team Meetins
Cons
Scheduling, not getting 2 days off in row, errors on pay, management not all professional, low morale
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Friendly enviroment,
Customer Interaction Technician (Current Employee) –  Belleville, ON26 August 2016
-Dealing with customers issues, to fix and solve their issues that they
called in about.
-It is a work place that you are always getting training for the most current products and technology.
-Management is in contact with you and monitoring weakly reports and performance.
-co-workers, we work together as a team and help each other out when needed and help new employees learn the job.
-hardest part about the job is stability, not being able to move around
a lot and sitting for long periods of time.
-most enjoyable part of the job is fixing the issues and making the customer happy.
Pros
Rewards for good performance.
Cons
No wage increase for 8 years now.
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Poductive workplace and i learnt a great deal.
Customer Service Representative (Former Employee) –  London, ON7 February 2017
I learned problem solving skills, expanded my skills on customer service.
The hardest part of the job was irate customers but the most enjoyable was being able to solve customer's issues and make their experience a happy one.
The workplace atmosphere was laid back and allowed for getting to know colleagues.
Pros
Great benefits
Cons
Shift rotations.
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Good first job
Customer Service Representative (Former Employee) –  London, ON24 January 2017
Overall it would be a good start for a first time jpob decent pay structure with benefits. As an experience individual it really depends on what contract you work on. My first Contract was with X company and loved it. They signed a contract with X companies competitor and I started to hate going to work.
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Fast paced environment, with recognition on daily basis
Customer Service Representative (Current Employee) –  Welland, ON3 November 2016
Great place to move up from the starting positions, great career advancement, fast paced ever changing environment, managers always have the "open door" policy. Co-workers are always eager to help one another with best practices and feedback. Great abilities for improving linguistic skills as well as hearing what the issues are rather than guessing. Working within a factory for many years and coming to a call center I have learned communication skills 10 fold as well as multitasking and how to overcome bias and ignorance when speaking on a phone with clients and actually hearing their concerns and sometimes dissecting their language and words to get to root of the issue. hardest part of the job is being confronted by a disgruntled customer and maintain a calm empathetic approach to resolve the issue. Because of this type of call I was able to have a better understanding of using tone and choice words rather than be confrontational, and this actually works very well. One of the most enjoyable aspects of my job is just following procedures and stopping social engineers from attaining proprietary information. sometimes though it is not always that easy, I will be honest with you. There are times where the pressure can be a bit overwhelming on the job, and my best advice is to remember "one call at a time", Use your support system and try and remain calm when you feel like you are in the hot seat, because this will happen to you.
Pros
Incentives, Benefits, Bonuses, Recognition, Reward based scheduling.
Cons
Ergonomics for some, Pressure on performance.
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great place to work and play (golf)
Operations Manager, Management (Former Employee) –  Edmonton, AB22 November 2016
typical day was preparing and setting up meals for large golf tournaments

great co-workers great atmosphere

hardest part of job was waiting the long hours to serve the golfers when the tournaments took too long sometimes over 6 hours

loved the staff and the perks of free golf
Pros
Free golf
Cons
Long hours during the summer months
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Daily
TEAM MANAGER 2009 - PRESENT (Current Employee) –  Belleville, ON6 February 2017
Typical work day

- review and reconcile time cards for 20 agents
- review and reconcile any attendance / performance issues
- Quality coaching
- score card / metric meetings
- daily meetings with agents
- assist other managers as required
- 1 week of customer calls as required
Pros
salary
Cons
benefits
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It's a job
Customer Support Associate Level 2 (Current Employee) –  London, ON25 July 2016
Poor work environment. Policy disallowed for any advancement internally. Poor hours. Poor HR assistance, Poor management training. I found this to be a very eye opening experience as in what to avoid.
Pros
Popsicle day
Cons
Everything
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Great place to work
SENIOR MANAGER, Client Services (Former Employee) –  Windsor, ON3 November 2016
Opportunities to advance. Great culture and rewards program in place. Leadership was accessible and awesome corporate training available to progress within the organization.
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stay away
CSO (computer service operator) (Former Employee) –  Glace Bay, NS23 October 2016
its like a black hole where all the trash gets sucked into. the only good thing about that place was some of the people.
Convergys fakes numbers for clients, they dont pay based on skill, the managers sleep with people to get promotions.
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High Pace and Energetic work place
Associate Trainer (Current Employee) –  San Pedro Sula, Cortes28 January 2017
I love my work at Convergys, Is a high pace work environment, the best thing is that it's a business that is always changing so you need to keep adapting.
Pros
Subsidy
Cons
Salary
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High Turnover
Cloud Application Specialist (Current Employee) –  Belleville, ON8 July 2016
The thing about working in a call centre is that it's mentally exhausting, you never know who is going to be on the other end or how mad they are. As much as they can be dealt with the workplace causes a lot of anxiety. We are also forced into 44 hour weeks during peak seasons which is not good for someone with chronic pain.

A lot has been learned working in the field and there has been a ton of experience with customer service, telecommunications, and multitasking. Co-workers and management were nice, which was a nice change from angry customers.
Pros
It's a job
Cons
Shift Bids
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good
Customer Service Representative (Former Employee) –  Welland, ON9 December 2016
Worked there a long time ago
Was okay for the most part
Some management lacked the skills needed to assist in doing well at the job
Older computer equipment
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Terrible
Tier II Technical Support Agent (Current Employee) –  Chilliwack, BC30 November 2016
Management is poorly run and does not care about employees. They have favourites and call you out in front of everyone. Lots of people have gone on medical leave due to stress.
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Great work environment
Customer Service Representative - DirecTV (Current Employee) –  Belleville, ON25 November 2016
Awesome place to work. Management is helpful. Client is very lenient and lots of incentives (free swag!!!!!) go go go go go
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Mentally destroys young kids entering the job force
Inbound Call Service Representative (Former Employee) –  Welland, ON31 March 2016
Kids coming out of highschool, or even still in highschool think that not many places are hiring and are turned to McDonalds. The thing about these guys is that they just hire new people for a short time, and force you out before a year is up, so they dont have to give you benefits. Lucky if you get 10 hours a week there. Management is also little help and usually rude. If this is your first job, i promise it gets better from here by a long shot
Pros
I cant think of any
Cons
Everything
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loved the people not the job
Case Manager/ Technical Support (Former Employee) –  Belleville, ON11 November 2016
the people I worked with were great the upper management no so much
would still be there if they were willing to work with me more when my child go ill. I left after 12 yrs do to that
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dealing with different types of problems
Customer Service Representative (Former Employee) –  Chilliwack, BC20 January 2017
working here i did love it the different types of problem each day were fun to me miss the friendly co workers and some of the customers. miss the way the tm (team managers) helped you out when you needed them for tough call or a simple yet common question. surely do miss it. but had to leave for medical reasons
Pros
dealing with different types of problem
Cons
dealing with rude customers. job not meant for everyone
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Poor schedules
Customer Service Representative (Former Employee) –  London, ON15 June 2016
This was call center work, the scheduling was to random. You chose a shift block that covered 11 hours of a day, you shift could start at any point in that 11 hours. Many of the shift bids did not provide paired days off which resulted in people getting burnt out easily. The management team was great and easy to talk to though, if there was a problem they would try to help get things back on track.
Pros
Management team
Cons
Schedule
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Great!
AT&T Mobility Customer Care Representative (Current Employee) –  Welland, ON26 March 2016
Great place to work! Develop good skills with competitive pay and bonuses as well as great benefits.
Management is friendly and go out of their way to help you when you need it!
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Overall rating

3.5
Based on 9,048 reviews
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Ratings by category

Work/Life Balance
3.3
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3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3