Long term job with minimal pay in over the phone customer relations
Customer Services Agent (Current Employee) – Chilliwack, BC – January 18, 2016
When you come to work, all you mostly do is answer phones and questions from customers calling in with concerns or issues. They teach you all the resources you need and show you where to find answers for other questions that may be asked. The on-the-floor management team is great and usually do their best to make it a less-stressed work environment. The pay is on the low end of the spectrum compared to other companies who have their representatives in same or similar positions. In the limited amounts of time you are able to talk to your co-workers, you can end up making long term friendships since there is nothing else to do except talk and type notes.
The hardest part of working is constant pressure from the constant calls coming in and only able to breath during breaks and lunch while at work. There is very limited time to get extra training, check for updates/changes to the system, or even to finish notes after a call. If you are in constant que (or have constant calls waiting), you are unable to do these items and at times it might be days, or even weeks, before you have time to catch up on training, unless you are willing to use break and unpaid time to catch up.
The most enjoyable part of the job is talking with some customers, if you don't mind loosing track of your average handle time. Some have interesting stories, or bits of wisdom. Many different walks of life.
Making people happy, the co-workers
Tough to constantly reach stats, low pay