Working for Beelzebub with air conditioning where hope goes to die.
Customer Service Agent/Representative (Former Employee) – Lethbridge, AB – April 14, 2016
Sign in, open all programs, pray computer is functioning properly and up to speed, troubleshoot internet connectivity problems for customers, get yelled at by people who have no idea how computers work yet own one anyway and insist any problems with the computer itself or the service they receive in a different country than your own is directly your fault, process payments for people who don't understand what a monthly fee is, calm said customers and empathize with their problems, schedule technicians for repairs, set up/close accounts, all while documenting all interactions with customers. I learned Einstein was right: ignorance is infinite, and that some jobs you must weigh the damage on your soul with earning a living. The management team was largely a dictatorial menace, akin to Mussolini, Stalin, or Hitler in levels of understanding, empathy, and logic. The co-workers were the only redeeming aspect of the job, as most had high IQ's, great personalities, and had to be friendly to a fault to deal with the mostly unreasonable clientèle on a daily basis. The hardest part of the job was feeling a piece of your soul get hacked off every time you heard the *boop* in your ear and a new customer was on the line, and all the exciting ridiculousness that followed suit to that point. The most enjoyable part of the job was the break room repartee, and quitting the job in question.
Smart and fun co-workers, a few interesting customers, the satisfaction of problem solving.
Repeatedly unfathomable human ignorance, being accused of being a robot by customers, and the general insanity that came along satisfying customers.