Convergys Employee Reviews

Found 502 reviews matching the search
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Customer Service Agent (Former Employee) –  Lethbridge, AB22 September 2017
Was a great place to work. Sad that we no longer have a call agency in Lethbridge. Would love to work at one again. People were great and work was always entertaining
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not fun
Customer care rep (Former Employee) –  Welland, ON21 September 2017
people always cried due to the way we were treated by management and customers over the phone. It changes you as a person and not in a good way. they do nothing to support you when u cry from youre phone calls with nasty customers.
Pros
they feed u junk food
Cons
they feed u bad food
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Do not treat staff well
Customer Service (Former Employee) –  Welland, ON19 September 2017
High pressure environment that cares only for call volume and handling.

Products were sold to customers without clarifying what they were giving up in terms of hand sets and the difference between their contract and what they would lose
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Fun place
Customer Service Representative (Former Employee) –  National Capital Region19 September 2017
Very Poor management. No health card no Free lunch. Very poor teamwork and lack of staff that leads to multi-tasking. Checking in passengers, safety precautions and to make sure all dangerous goods are propely handled by our team until tgey arrive on their destination. Arrival department and pre departures agents.
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Productive and fast paced workplace
Customer Service Representative (Former Employee) –  Glace Bay, NS18 September 2017
A typical day at work involved me dealing with a various amount of customers and their medications they were taking. I was responsible for inputting the medication they were taking into the system, providing them pricing information and then setting them up for a medication mail delivery service if they were interested. I learned a lot about the United States health care programs and the types of coverage that were offered through medicare.

Management at convergys wasn't bad but wasn't the greatest. The supervisors and managers that were on the floor with you for support didn't know how to work any of the tools associated with the job, as well as most of them had to call someone in a higher position in the US to get information, so if you had a unique situation it became frustrating as your support system didn't know the correct way to handle the situation.

Workplace culture was good, I enjoyed working with my coworkers and we were all very supportive towards each other.

The hardest part of the job was dealing with customers who were hard of hearing, had a POA doing their business for them as there are a lot of different things you have to abide by legally.

The most enjoyable part of the job was being able to help customers and a lot of the time it was more than just medically, I was able to help them financially as well by saving them money on their medications.
Pros
Competitive bonus, flexible shift hours, lots of opportunity for extra hours
Cons
Not enough support through management
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Busy work place
Technical Support (Former Employee) –  National Capital Region18 September 2017
It was a busy work place with a lot of queuing calls from my experience. I handled HP Support for printer technical problems where I guided the customers to fix the basic issues of HP printers for MAC. It was busy, but nevertheless... easy. The key was to keep in mind the basic problems that customers dealt with to give a faster service for the next customer.
Pros
1 and a half hour break in total, sleeping quarters provided, night differential included
Cons
Toxic due to late night works leading to most people being cranky
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place is closed
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Cornwallis Park, NS15 September 2017
the job was fast paced and very boring, if you didn't meet quota you would get reprimanded in front of others while some people were fired so everyone seemed to be walking on eggshells.
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call center
CSR - Customer Service Representative (Former Employee) –  St. John's, NL13 September 2017
Full time with great benefits. Company no longer exists in our area.
Overtime was always welcome. reasonable expectations of staff. Commission on new phone service was a plus
Pros
overtime
Cons
irate customers
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Business no longer exists in Canada
Senior Agent (Former Employee) –  Ottawa East, ON13 September 2017
This business no longer exists in Canada so I'm not sure what to write. This was your typical outsourced call center, you would receive calls from various places in the US and have to explain their services support their issues.
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Boring
Customer Service Rep (Former Employee) –  Welland, ON31 August 2017
If you enjoy talking on the phone for long periods of time, this is the job for you. For me it was too slow paced and it wasn't exciting nor challenging enough.
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Horrible Workplace
Customer Service Representative (Current Employee) –  London, ON29 August 2017
It is one of the worst jobs out there since they make us work 10 hour shifts illegally since we did not sign off on it. They should have been 8 hours.
Pros
Nothing
Cons
Illegally they did 10 Hour shifts without us signing off on it.
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Great place to work and great environment
Customer Service Representative (Current Employee) –  London, ON21 August 2017
Its such a nice place to work and the people that work there are friendly and inviting when you first stat.
Great place for people who are looking for full time careers in the customer service industry.
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Poor management and people skills. The work can be difficult.
Advanced Technical Support AT&T Contract (Former Employee) –  Chilliwack, BC9 August 2017
They view you a serial number.Will compare problems from your worklife to their personal and ridicule you and belittle any health defects or problems.
Pros
Friendly coworkers
Cons
The management
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was very stressful but enjoyed talking with customers
Customer Service Representative (Former Employee) –  Ottawa, ON6 August 2017
Answered calls in a call center from customers concerning billing or technical support for their cell phones and cable. Worked there for 7 years and used their online systems for billing. Technical support was on website that customers could also access.
Pros
enjoyed customers
Cons
very stressful call after call
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Productive.workplace
Customer Care Consultant (Former Employee) –  Ottawa, ON6 August 2017
They overwork their employees with little.or no compensation i was not surprised they outsourced to.india since it.costs less with less human rights there.
Pros
Extensive training
Cons
Long hours
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Convergys
Comcast Technical Support Representative (Former Employee) –  Philippines3 August 2017
Since it's a call center, most of the the time the environment is cutthroat, but since all your co workers are there to help out, it makes my work easier, less stressful.
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Fun and Learning WorkPlace
Technical Support Representative (Former Employee) –  Philippines31 July 2017
Convergys is a fun environment. It provides great training and help you get familiar with you job or tasks so you can perform at a high level. It opens doors as well for career growth.
Pros
Free Coffee
Cons
Transportation
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Very busy constantly changing
Customer Support Rep (Former Employee) –  Chilliwack, BC28 July 2017
Very fast paced work depending on your contract and where your positioned, can be fun, can be stressful, sometime mean customers can get to you but that's what happens here
Pros
Benefits after 90 days
Cons
stressful at times
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Overall the people are great
Technical support for a reputable computer company (Former Employee) –  Belleville, ON27 July 2017
Working with Convergys for 14 years, it is the people that make the job. There are communication issues that never seem to be addressed. There is little room for advancement and when you do advance it never seems to be for the long term.
Pros
Fantastic team to work with.
Cons
No work/life balance
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Good
Call Centre Agent (Current Employee) –  Glace Bay, NS26 July 2017
It was okay working there could have be better. Manger isn't so great, no one knows who doing what at what time, I did appreciate all the hours tho. Thanks.
Pros
Hours
Cons
Not friendly
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Overall rating

3.5
Based on 11,571 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.3