Productive place to work with the opportunity to advance.
Customer Service Representative (Former Employee) – Dartmouth, NS – 27 May 2017
When I began my career at Convergys I was a customer care representative. I was able to advance to a fraud agent then a trainer and prior to the center closing I was an escalation supervisor and finally a team lead.
Team Supervisor (Former Employee) – Kamloops, BC – 26 May 2017
starting at 5 am, setting up the computer programs and logins. receive call about billing for medication and information to access. Or receiving call about internet and cable billing, calls could be nasty but with training provided was able to satisfy customers in 2 minutes. Management was always available and provided you support on the issues you couldn't handle. the hardest part was learning not to take what the consumers said personally, the most enjoyable was being praised and thanked by the customer. And then being recognized by your management.
Pharmacy educator (Former Employee) – Glace Bay, NS – 20 May 2017
I worked on the humana contract. It was fun to talk to the Americans and help them save money. The management could improved on communication skills. My TL was never around when you needed help. It was a lot of self learning on the job.
Technical Support Professional II (Former Employee) – Chilliwack, BC – 18 May 2017
-liked the work I was doing, liked helping customers resolve technical issues -spent all day at a desk in front of a computer, with a headset on -frequent forced overtime and/or half lunch breaks -six years no pay increases (as Stream; corrected to a degree a couple years before bought by Convergys) -management (at corporate level certainly, as well as some middle management) has no trust in or respect for employees; for example, rather than permit (sometimes contractually-obligated) access to pen and paper or to printers in cases such as tools outage or for information-sharing on tough issues, employees were denied access to same on the grounds that we were likely to use them to steal from the company; policies became more restrictive as time passed
indoor work, moderately climate controlled, no lifting
Technical Support Representative (Current Employee) – London, ON – 13 May 2017
It was call center and had no interest in the works or the work condition and job security was very poor. The place was never cleaned and and chairs were not very good for your and if you were sick to many time you were let go even if you had note from the doctor
Customer Service Representative (Former Employee) – London, ON – 12 May 2017
The great management made this job much better, they offer you help when you need it but aren't very empathetic when it comes to difficult customers. Don't always recognize your strengths but always mention any weakness you may have but they do try to help you get better at your job.
Rogers Wireless Small Business Specialist (MSD) (Former Employee) – London, ON – 2 May 2017
i didnt mind the job itself at all... the people i worked with were always extremely friends, supportive and helpful. in the end it was the fact that the hours were so crazy while i was going through a rough time in my life so it caused me to miss to much time resulting in my employment being terminated.... the job itself is fine but i do however think that the 4-5 10hour in a row work days for months on end at only $11.25 an hour was a bit much.... i felt like all i ever did was work yet you wouldnt know it by the paychecks i was bringing in.... one day i might give it another go....
Technical Support Specialist (Former Employee) – Dartmouth, NS – 2 May 2017
extremely busy call center , management sometimes ill-equipped, hardest part of the job was being in a queue and no break whatsoever between calls, not enough time to note accounts, enjoyable part was co-workers
no schedule consistency, long periods with no weekend off
Customer Service Agent (Former Employee) – Glace Bay, NS – 27 April 2017
Working on the Rogers MSD contract my responsibilities entailed helping inbound calling customers who needed to add their Employee discount their Company/Employer has with Rogers. MSD as a business contract I would deal with mostly business customers and the parties on their accounts. I would also have to keep up with the new rules and plans Rogers had to offer and learned to cooperate, negotiate and overall enjoy talking with customers.
Customer Service Rep (Former Employee) – Belleville, ON – 27 April 2017
It was your usual call centre environment. They offer incentives for progressing employees and lots of help on and off the floor. They provide fulfilling training. Years later after working there I still remember the majority of the job. Generous sized and clean cafeteria with covered outdoor smoking area and seating. Secured building. Very secured. The job was overall enjoyable. The hardest part of the job was only when the customer on the other line was out of hand other than that it was great.