Now CONVERGSYS, formerly Stream when I was hired.
Pros: Flexible shifts, somewhat decent co-workers, above average pay
Cons: Anonymous employees reporting you to HR, long hours, statistics driven, unfortunate bad documentation from other centers, few happy and calm customers, and very fast paced work.
Demanding work, very fast paced, better pay than some jobs, strict policies, if you don't mind angry customers 99.9% of the time this job is for you. It is a good starting job for your first job to put on your resume, however, this is cubicle work and it does wear you down quickly. I was working 4x10 shifts (4 days, 10 hours each, with three days off) which seems like a very long time sitting down, However, you do get great flexibility with your shifts. However, if you don't like to be a number in a statistic I highly recommend not to do this job, it's easy to get work here, make sure you can type 60 WPM (easy).
Overall, it's a line of work that will tire you out once you are on the floor answering calls. I hope one day there will be more freedom with this job position, allowing more time with customers because they are being rushed by your policies. I do not think its not necessarily a bad thing, but customers and people alike appreciate that they are getting the attention they need.