Customer Service Associate (Former Employee) – Belleville, ON – 6 July 2017
Working with this company was very fun but also challenging. Being trained to do so many different jobs for customers was stressful and sometime systems weren't always working. most of the customers were nice but sometimes people were difficult.
Team Lead Manager (Former Employee) – Millbrook, NS – 6 July 2017
Sadly this is a company that recycles failed ideas and minimizes salary increases to the upper managers preferences instead of team production. Middle management salaries are the lowest in the industry and the excuse used is a bonus structure that is designed to have extra pay held back.
Customer Service Representative (Former Employee) – National Capital Region – 4 July 2017
This job has a heavy workload since we do many things in each call and the calls are queueing. The schedules are not that suitable. They tend to change every week and sometimes the rest days are split.
Customer Service Representative (Former Employee) – Belleville, ON – 29 June 2017
i had a great time at this job, though sometimes it can be hard dealing with irate customers, i always found myself leaving my stress at work everyday and i never felt severly stressed about going to work everyday.
Fee Waiver (Former Employee) – London Ontario – 22 June 2017
After realizing we weren't going to be selling cheese of any kind or quantity, I quickly adapted and got behind the idea of being a Customer Service Agent for a large cellphone company. The trainer was awesome, she did an excellent job training us the best she could (That was easy!). After training we were put on the floor where, if at any time we had a question, there were many people working floor support all we had to do is flag em down and they were right there to help! The customers were fine with being put on hold so much. I fancied myself the "Dirty Harry" of customer service and you're allowed to decorate your workspace. I had an open hand on a spring that said "Fees" on it and called myself the Fee Waiver. I'm a contractor now though. All in all a great place to work!
Customers like it when you tell them things that sound good.
The training hours made it hard to get home after, but luckily I made some good friends who gave me a ride most of the time.
Team Leader (Current Employee) – Chilliwack, BC – 21 June 2017
I guarantee once you start working here, you will want to stay. The people in this company are what make this place great. Benefits are great and provided for me and my family, you never have to worry about not getting paid on time, policies are fair and easy to understand. Thorough training and Management is great, and pay is decent. I would recommend working here even as a first job as everyone is patient and friendly, and managers work with you to assist on days off and make accommodations when possible to help with life responsibilities. There's also advancement opportunities coming up all the time within the company. I've been employed almost 6 years now, and can honestly say I love my job!
People, flexibility with shifts, benefits, management, career development
Customer Service Rep (Former Employee) – Red Deer, AB – 20 June 2017
Good company to work for. Great tools to work with. Worked for AT&T wireless phone services when the iPhone and Smart Phones first came out. Had the opportunity to go the the USA for one month to give verbal input for the opening of a new call centre. Bad news, with the rise in the Canadian dollar to the American, they pulled out of Canada and our call centre was closed
Technical Support (Former Employee) – Belleville, ON – 19 June 2017
shifts stink and making a person or trying to make a person work every weekend just makes them want to leave....hello they never seem to learn--it's sad because even people that like their job still want a life outside of it. And oddly enough they figured out how to rotate shifts for Management but not for the ones doing most of the work.... Now the Company Convergys is not fun- everything is - if you do this we will terminate you or it will lead to termination ....it gets old being threatened constantly --was a lot more fun to work there when it was Stream.
Technical Support (Former Employee) – London, ON – 13 June 2017
no job security, unaprochable management, HR is good. not enough money for the things you have to put up with, decent benefits. on a point system so if you do get sick you can loose your job due to absence..
Customer Service Representative (Current Employee) – Welland, ON – 12 June 2017
Convergys is a solid workplace with ever changing sales benefits,though they have moved away from a customer service objective to a sales objective and that just doesn't agree to what I had originally signed up for.
The people are fantastic to work with and its a very social environment, the support is equally friendly and very helpful, some of the managers are hit or miss with effectiveness but its made up for with the support.
I'm leaving because the commute to Convergys is about 30 minutes, and I'm not making enough money to drop 40 dollars a week on gas.
Customer Service Associate (Former Employee) – New Glasgow, NS – 8 June 2017
I enjoyed my job as I got to help people with benefits and claim issues. I dealt with medical professionals on a daily basis and would work with them as long as it took to make sure their problems were addressed and they were satisfied with the information they received
I enjoyed the problem solving aspect of the job
we had to keep call times down and i found interfered with quality
Don't even bother - this place will ruin your health.
Sales (Former Employee) – Welland, ON – 3 June 2017
I started working at Convergys in Welland last year. I was told sales was a component of the job but there were no quotas or pressure. Once you're through training and on the floor, you quickly learn that sales is the only thing that matters to this company. Many, many reps were physically ill due to being hounded by the coaches and some operations managers. This place is a pressure cooker that affected my health and the health of many others. I would not recommend Convergys as a place to work. Just about any other call center would be better. The coaches were nice, but they were pressured by the ops managers to pressure reps for sales. The only good thing was, you could get every other weekend off. The people you worked with were also excellent.
every other weekend off, you could make extra money for performance and sales, The customers weren't too bad all in all.
An exciting place to work. Nice environment with friendly people around you ready to offer assistance
Inbound Customers Service Representative (Former Employee) – Welland, ON – 3 June 2017
Exciting place to work but you most be dedicated to customer service. Must be ready to answer long calls and ensure customers are satisfied. Must be knowledgeable with software used at the call center and also ready to offer sales of products
calls could be frustrating with some difficult customers