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Convergys
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4,354 reviews

Convergys Employee Reviews

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Fun place to work
Customer Service Representative (Former Employee), Welland, ONMay 14, 2015
Pros: fun activities, encouraging management
Cons: spirit crushing customers
If customer service is what you are into, than this is a good job. Extensive paid training, great managers. Customers can be hard to handle be that is ok. this is an inbound phone customer service job. min wage start but can move up, and decent benefits.
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Over-worked, under paid in relation to responsibility and grief accompanied with the position.
Customer Service Agent (Current Employee), London, ONMay 11, 2015
Pros: Good co-workers
Cons: Over-worked, Under-paid, extremely high expectations for scheduled compliance.
With Convergys, they do not value their employees. Their time compliance is extremely strict, and are quick to chastise individuals how are even 1 minute past their scheduled break time. Stay away.
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Productive and fun workplace with social interactions on site for employees to boost moral
Customer Service Representative (Former Employee), St. John's, NLMay 11, 2015
Pros: Insurance, Flexibility, constant training and great co-workers.
Cons: Upper management would divulge personal/private information regarding agents, which was the major flaw and downfall of trust and the company.
Converygs was a great place to work both on site and work at home. Very detailed/dedicated to the clientele. The position was taking inbound calls from a communications company in the USA and dealt with bill payments/arrangements, assisting customers with the website, repairing/troubleshooting system issues for computer/cable/phone/security systems. The job was very enjoyable and the company moral was fantastic. There were great incentives to promote sales, and the hours were very flexible.
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Great place to work
Customer Service Representative (Former Employee), London, ONMay 5, 2015
• Assisted customers over the phone regarding store operations, products, promotions and orders.
• Developed an effective approach to ensure customer’s needs were met on a consistent basis.
• Identified problems and rapidly resolved client conflicts to prevent loss of key accounts.
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A great company, while it lasted in Winnipeg.
Customer Account Executive (Former Employee), Winnipeg, MBApril 30, 2015
Pros: Lots of support from Team Leaders and higher tier level assistance.
Cons: They did not stay in Winnipeg.
This outsourcing company was responsible for several different accounts with companies for customer support. It had a great training program, and allowed flexibility of work schedule, as well as different assignments and advancement within the company.

Unfortunately, they closed their doors on Winnipeg in 2009, due to the rising value of the Canadian dollar.

I was lucky to b able to experience the culture of Convergys, and the philosophy of digitally managed incoming calls, with training upgrades to handle new procedures and policies.
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Are you a masochist?
Tech Support (Former Employee), Belleville, ONApril 20, 2015
Pros: Free Christmas supper
Cons: Work/life balance, morale, empathy
You need to be slightly masochistic to work here.

The micromanagement, increasingly harder goals to reach, constantly changing regulations, low morale, and harsh HR policies make it difficult to actually like the job. The job itself isn't that bad.

You need to do your job with cookie cutter accuracy while being encouraged to be creative.

You need to work as a team member while trying to beat them in a stack rank.

You will be graded on your calls and expected to view it all as constructive criticism.

You will be expected to be VERY empathetic toward the customer while being shown very little from management.

You will be timed on everything, right down to how many seconds you take to use the bathroom.

You will be given 10 days per year only to take care of your own illness and those of your family; nearly impossible with children.

I learned quite a bit about some technical aspects of peripherals. Most of that training happened outside the training room and on actual calls; no mock calls were given to try and ease that transition.

The benefits provided were meager and didn't cover half my medications.
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Good place to work.
Customer Service Representative (Current Employee), Glace Bay, NSApril 19, 2015
Pros: Health/Dental Benefits
Cons: Long Days
Nice relaxed environment. Good colleagues. Providing customer's with good customer service is joyful. Enjoy this job.
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Slow work place with repetitive work
Customer Service Representative (Former Employee), Belleville ONApril 13, 2015
Pros: Easy, entry level job
Cons: inconsistent work schedules, poor management, inadequate training
The company treats their employees like statistics instead of people, the customers treat the representatives like dirt and the technology is old and constantly refuses to cooperate. However, this job teaches alot about patience in the work place as well as dealing with irate or unhappy customers.
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n/a
Customer Service Representative Level II (Former Employee), Rosa, Laguna, ManilaApril 7, 2015
It's an awesome job because I'm a people person. I want everything in order and I want everyone happy right away. Although they requesting extensive Overtime, almost everyday, of about 5 hours is slowly killing us. They need manpower. (This only applies to our account, I'm sure others are O.K.)
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Convergys
(Rogers) Customer Service Consultant (Current Employee), Glace Bay, NSMarch 26, 2015
Pros: bonuses
Cons: long hours
Convergys is an alright place to work. Pay isn't great but they do offer 80% benefits. Im not to sure what else to write go get a job and find out
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Call Centre
Customer Care Analyst (Former Employee), Edmonton, ABMarch 21, 2015
Pros: teamwork, atmosphere, joy of getting the job done
Cons: many angry/frustrated customers (at the beginning of the call)
Excellent entry-level job. At the time wages were average, however lack of benefits were noticeable. Problem solving was the key skill in this job. I answered phone calls at a inbound call facility for Hewlett-Packard assisting their customers in computer related issues. From software installation to hardware troubleshooting.

The most enjoyable part of this job were the people that I worked with and the joy of solving problems and making the customer happy. The most difficult part of the job was also customer based. Not all problems can be solved to the satisfaction of the customer. The best way to explain that is to say this, no one calls the help desk to say how great things are going, everyone who calls is usually upset or frustrated to begin with and that makes the job somewhat stressful having to try and please an already upset individual.
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fun place to work
SUPERVISOR/BELL INTERNET PHONE AGENT (Former Employee), London, ONMarch 18, 2015
fun place to work,decent environment managers are good good hours, decent pay. work life balance is not the best. recommendthis place
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Productive, Effective, Good Environment
Floor Leader & Operational Manager (Former Employee), Lethbridge, ABFebruary 23, 2015
A good place to work.
Amazing benefits
Productive, Effective, Good Environment
Friendly environment to work
Nice work-personal life balance
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8 hours on phone and computer
Call center Customer Service Representative (Current Employee), Welland, ONFebruary 19, 2015
You spend an 8 hour shift on the phone speaking to customers about their cell phone service either resolving billing issues or providing technical support or assisting them with an upgrade to a new phone or a new rate plan and a new phone. There are times when customers call in extremely upset because they went into a store and the store employee was not clear as to what they were getting when they did their upgrade and now they find that they have something they did not want so they are very mad and screaming at you and it's your fault even though you had nothing to do with it.
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Supervisors were not giving employee feedback leading to high turnover rate
Customer Service (Former Employee), Truro, Nova ScotiaFebruary 11, 2015
Pros: sprint paid good bonus
Cons: lack of management, lack of respect, lack of structure, lack of help for new employees
Work consisted of answering calls from Sprint customers about billing issues or phone issues. Supervisors were always hard to reach, at least four were on duty at one time. They had taken a person strait off the floor into management position with no prior training. This lead to many dissatisfied employees. Higher ups did not seam to worry about the lower down employees since they had more to apply. This leads to employees feeling unappreciated. Some employees were fired and then they were called to come back at reduced pay which was turned down. Stress leave was used by most employees at least a few times.
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success driven company and harmonious relationship with co-workers
Sales and service representative 2 (Former Employee), philippinesFebruary 10, 2015
Pros: bonuses and rewards
Cons: night shift
i had been with convergys Philippines for just a little over a year. i would'nt be resigning if not because of my visa approval here in Canada. the workplace is very receptive for learning. having Convergys as my first ever Call center job is a blessing. the environment and my co workers is just like family. we were oriented with the same goal of success. nobodys left behind, everyone is picking you up and motivate you to strive harder.
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Good temp job
Customer Service Representative (Former Employee), Welland, ONFebruary 10, 2015
Cons: lots
I did not enjoy working at Convergys. Managers are rude, co-workers are okay, learned that AT&T is a hack, hardest part of the job was rude customers, making a customer happy.
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great opportunity for full time employment in local area
Tech-support agent (Current Employee), Belleville, ONFebruary 3, 2015
receiving inbound calls dealing with customers and fixing technical issues while recording and multitasking offering sales to these customers as well
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good work enviroment, fast paced,
Customer Service Associate (Current Employee), New Glasgow, NSJanuary 31, 2015
Pros: 2 breaks, 1 lunch, good co-workers, rewards and medical, dental, vision benifits
Cons: threat of job closing
Typical day
* Take calls, give information on benefits, claims and appeals, researched data, assisted in reviewing issues

What I learned
* Patience, customer service skills, communications skills, further experience with computer skills

Management
*The management was there when you needed help and helped you with problems you had with working

My co-workers
* Great co-workers, always there for you to help and brighten your day

The hardest part of the job
* Not being able to assist callers with their issues

The most enjoyable part of the job
* The co-workers and the times I was able to assist my callers with their issues, when I could help them they were always very appreciative
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Nice workplace
Customer service representative (Former Employee), Welland, ONJanuary 26, 2015
Very team oriented, friendly staff and management was also friendly and approachable.

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About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more