Customer Service (Current Employee) – Charlotte, NC – 2 August 2014
Its a great job to be at overall. I learned a lot from my job teaching me how to advance to a higher level in skill also responsibility. my co-workers are friendly and have lots of talent. really love that the job is flexible and will work with you through their needs.
Technical Support (Former Employee) – National Capital Region – 18 September 2017
It was a busy work place with a lot of queuing calls from my experience. I handled HP Support for printer technical problems where I guided the customers to fix the basic issues of HP printers for MAC. It was busy, but nevertheless... easy. The key was to keep in mind the basic problems that customers dealt with to give a faster service for the next customer.
1 and a half hour break in total, sleeping quarters provided, night differential included
Toxic due to late night works leading to most people being cranky
Senior Agent (Former Employee) – Ottawa East, ON – 13 September 2017
This business no longer exists in Canada so I'm not sure what to write. This was your typical outsourced call center, you would receive calls from various places in the US and have to explain their services support their issues.
Customer Service Representative (Current Employee) – London, ON – 21 August 2017
Its such a nice place to work and the people that work there are friendly and inviting when you first stat. Great place for people who are looking for full time careers in the customer service industry.
was very stressful but enjoyed talking with customers
Customer Service Representative (Former Employee) – Ottawa, ON – 6 August 2017
Answered calls in a call center from customers concerning billing or technical support for their cell phones and cable. Worked there for 7 years and used their online systems for billing. Technical support was on website that customers could also access.
Technical support for a reputable computer company (Former Employee) – Belleville, ON – 27 July 2017
Working with Convergys for 14 years, it is the people that make the job. There are communication issues that never seem to be addressed. There is little room for advancement and when you do advance it never seems to be for the long term.
Customer Service Associate (Former Employee) – Belleville, ON – 6 July 2017
Working with this company was very fun but also challenging. Being trained to do so many different jobs for customers was stressful and sometime systems weren't always working. most of the customers were nice but sometimes people were difficult.