Customer Service Associate (Former Employee) – Manila – 28 October 2013
Everyday, I would just sit in front of the computer and take inbound calls. It is mostly about giving excellent customer service to clients. I can say that it is a great company to work for because of the benefits and awesome co-workers. The hardest part of the job is that we do not have a fixed schedule and it is somehow stressful since we have to reach some scores. On the other hand, it is enjoyable because of the positive environment and the satisfied clients.
BOT (Former Employee) – London, ON – 10 April 2017
The people who work at convergys are the only reason I stayed there over 8 years. Unfortunately after getting taken advantage of one to many times by "management" and being deliberately held back from advancement, I made the informed choice to walk away.
csa/tier 2 (Former Employee) – New Glasgow, NS – 24 March 2017
Typical day would be taking medical insurance calls providing what is covered for clients to a medical professional. As tier 2 I handelled call escalations as a supervisor, did over phone and on floor training to coworkers in our workplace and in the Philippines. I learned various medical terms and descriptions and how to be patient and handle angry or happy medical/dental professionals. How to handle appeals and claims as well. Management was always good. Learned a great amount of Philippine culture. Hardest part of my job was some of the criticism and put downs by some of the callers, sometimes you will get called names and told how terrible you are, most of which was out of our control as we do not actually process claims and appeals, we would just provide most of the information or send down for processing. It gets easier to handle the more you hear it, after a little bit it doesn't effect you in any way. Most enjoyable thing was the friend I made working there even in the Philippines. I learned a lot of Medical, Dental and Vision information, example being given a certain procedure name and looking it up and getting a full explanation on how it is done, what tools are used and where it takes place. Learned how to train new coworkers in p[person and on the phone. etc.
Customer Service Representative (Former Employee) – Welland, ON – 17 March 2017
I worked here for 14 years and there were times that it was a good work place. Lately however it has gone down hill. I left because for me it had become a poisoning work environment. The managers they have in place have been there far too long and are in need of an upgrade. I also left because of the sales aspect but if you like to sell and are good at selling it can be a good job. Wage wise you'll see little to no increase. Your schedule is based on your performance when it comes to shift bidding. If you can sell they'll leave you be but if you don't sell they will hound you until you do. Every conversation with TL and MO are the same...Sell sell sell...Even if you hit your targets, they'll ask for more. Good luck if you join here.
Free parking. Can be flexible when it comes to school schedules
Little to no pay increase. Over the top when it comes to selling.
Tier II Technical Support Agent (Current Employee) – Chilliwack, BC – 17 March 2017
The worst management to work with. Does not care about their employees. God forbid they have a personal life. You're expected to be there and be working, can't even go to the washroom without management calling you out in front of other employees. It's disgusting how they treat their employees.
Level 2 Technical Support Representative (Former Employee) – Ortigas – 15 March 2017
With the High Volumes of Technical Calls received in the production floor coming from most of the Cities Across US, it is required from us to provide the fastest and easiest solution possible to the client while not compromising the quality of service that the company is embodying. Adhering to the companies standards and workflows, I averaged 30-35 technical calls every shift and was able to work in a multi-task mode in every call as Documentation is also required apart from the walk-through for the technical solution. It's a fun environment because of the challenges in most of the calls, maintaining scores on the metrics, and the technical training provided in the company that are mostly on New TelCo Technology. The only hard part was most of the shifts are scheduled at night.
Technical Support (Former Employee) – Chilliwack, BC – 11 March 2017
Very Friendly Staff and culture. love to be there again. but due to personal problem's can't be. great opportunity for youngsters. learn so many creative things around and opportunity to meet such nice peoples.
Call centre agent (Former Employee) – New Glasgow, NS – 3 March 2017
The job was great for hours and income, benefits and stability. The staff was friendly and helpful and the management were respectful, helpful and friendly. I ended up leaving because I decided to take course at nscc to get into a possible higher paying job and better education and opportunity.
Customer support associate/Appeals agent (Former Employee) – St. John's, NL – 2 March 2017
I enjoyed the work I was doing but the politics of management was not always appropriate. My assessments usually gave me the rating of "key contributor" which was the highest rating and you received a bonus. The team leads were not permitted to give that award to me more then three times even though they did not have any fault with my work. I was told they had to rate "on a curve". Call center employment is a very stressful job but I was dealing with Appeals which I found very interesting.
Technical support associate (Former Employee) – London, ON – 27 February 2017
The training is not particularly good but after a month or two on the floor you will generally have the hang of it and it becomes an easy and often stressful job. Management is pulled from agents, often a little too quickly and they often don't have enough training either. Security can be a problem with contract loss but they do go out of their way to keep employees and move them to other contracts if possible. A good boon is you never get called in, shifts are constant and steady and when you go home work stays at work.
Easy after a while, Great feedback and on the floor help
Poor training makes a horrible first month on calls, sometimes poor management
Tech Support (Current Employee) – Chilliwack, BC – 24 February 2017
This is the kind of job that has to give out bonuses for attendance, because the job it so horrid, that people just don't show up. The pay is abismal, even if you work on one of the higher paying contracts. They wave bonuses in your face that are very difficult to obtain, because they usually have to do with creating good customer experience, but they won't give you enough time to actually follow up with that. As mentioned in the title, this job is extremely hard to show up to, there are days where an entire row of people aren't in, the management is often times not in either. Convergys seems to me to be a place where they make it extremely difficult to obtain the information you need on purpose. The health coverage is nice, but you have to pay upfront, so I am unable to use it, as I am not making enough money to balance bills and debt, while still having enough to go and get my eyes checked.
Decent health coverage, some deals at local buisnesses
Management has to follow procedure, so you may lose points on attendance if you have to leave for any reason
Customer Service Agent (Former Employee) – Cornwallis, NS – 21 February 2017
I loved my job with Sprint, we had so much fun, BBQs every Friday a birthday party every month for every one who had a birthday, great pay, clean environment awesome benefits awesome staff..al around great place to work.
Distance from work to home and they closed the doors for good