Relaxed work environment, full of positive and friendly people.
Pros: Very laid back, calm setting.
Cons: Siting in a chair all day.
A typical work day, starts with getting all your tools and programs set up on the computer. Once it's time for your shift to begin, we log into our phones ans start taking calls.
A lot of the calls are the same because we are dealing with strictly cell phones, but they're different in their own way. You will get the occasional irate customer, but many times you will find yourself and the customer laughing together.
My time at Convergys has taught me a lot about cell phone functions, various plans and promotions, how to manage talking to a customer while also working on two different computer screens. They teach you how to handle and react when someone is irate. They're training program makes you very confident in explaining how to operate a device or how to explain an account change.
The co-workers at Convergys are very fun and easy going. The work place is always filled with laughter, however it's still in a professional manner. Everyone is very friendly, and you find yourself making friends very quickly.
The hardest part of the job would have to be when you have an upset customer who is difficult to calm down and to help. I've experienced many customers who were upset with what was happening with their phone and ultimately their first reaction is to get upset, and with good reason, since they are paying for our services. It can be hard to maintain that professional tone, and to stay calm yourself. If you're having a hard time with the call, management is happy to step in and help you.
The most enjoyable part of the job is talking to people all over the – more... United States. You hear new accents, sometimes a customer will tell you about their day. I've had many calls where once their issue was solved, they then just wanted to talk. It may be over the phone but you definitely meet a lot of new and great people. I find myself always smiling and laughing along with the customer. It makes the job easier and it's nice to have that connection with someone, even if it is brief. – less