Customer service (Current Employee) – Charlotte, NC – 18 April 2014
A typical day at work consists of 300 inbound calls from subscribers to Onstar. My duties include: assisting customers in specific needs; navigational assistance, emergency assistance, account set-up assistance, etc. I've learned a lot more about geography, I've learned to react more quickly in urgent situations, and more customer service skills. The hardest part of the job is having to sit down all day. The most enjoyable part of the job is connecting with the people who call.
Hour lunches, fair compensation, lots of overtime, fun co-workers.
High call volume leads to reduced lunches, have to stay seated all day.
Call Centre Agent (Current Employee) – Chilliwack, BC – 11 January 2018
was promised certain things that were not followed trough with impossible expectations and lots of pressure. really hard to deal with the hr and management. training is through and well done but the expectations are to much for what you make hourly