Pros: Full time benefits
Cons: Strict 1984-style monitoring
Interesting work. I learned a lot and appreciate the training efforts made. However, the pay and benefits offered are less than the job is worth. Also, it's a very 1984 work environment where you are electronically monitored every second of every day. Staff is continuously rated and shift selection depends on ratings. This puts pressure on you if you are not naturally suited to the situation. As with any job that deals with the public, especially considering telephone anonymity, you get calls from impatient, rude and hostile people. If you're not used to that, it can be very unsettling. While efforts are made to provide technical support to staff, it is primitive, disorganized and incomplete. Tricks of the trade are often learned by asking each other which means some get important information and some don't. All-in-all, if you are well suited to the job, it can be fine. If you struggle with some aspects, you will stress out and fail.