Fast paced environment, with recognition on daily basis
Customer Service Representative (Current Employee) – Welland, ON – 3 November 2016
Great place to move up from the starting positions, great career advancement, fast paced ever changing environment, managers always have the "open door" policy. Co-workers are always eager to help one another with best practices and feedback. Great abilities for improving linguistic skills as well as hearing what the issues are rather than guessing. Working within a factory for many years and coming to a call center I have learned communication skills 10 fold as well as multitasking and how to overcome bias and ignorance when speaking on a phone with clients and actually hearing their concerns and sometimes dissecting their language and words to get to root of the issue. hardest part of the job is being confronted by a disgruntled customer and maintain a calm empathetic approach to resolve the issue. Because of this type of call I was able to have a better understanding of using tone and choice words rather than be confrontational, and this actually works very well. One of the most enjoyable aspects of my job is just following procedures and stopping social engineers from attaining proprietary information. sometimes though it is not always that easy, I will be honest with you. There are times where the pressure can be a bit overwhelming on the job, and my best advice is to remember "one call at a time", Use your support system and try and remain calm when you feel like you are in the hot seat, because this will happen to you.
Incentives, Benefits, Bonuses, Recognition, Reward based scheduling.
Ergonomics for some, Pressure on performance.