Call center agent (Former Employee) – Erlanger, Kentucky – 18 April 2014
Convergys is an okay company if you are trying to gain weight and be stressed completely out. The training department was great, but once you hit transition, its like impending doom. Management, coaches, teamleads, and trainers are all on a different page (at least for the AT&T project). They lack communication between them. One person will tell you that its okay to do one thing, and others say that is wrong and you have to do it like this. It is NOT a difficult job and could be quite enjoyable if they would get their stuff together. Also you can't have anything healthy at your desk besides liquids. All you are allowed to have is hard candy. If you want to gain weight, great job to have! They won't even allow dehydrated fruit. Its a little ridiculous. So not pro-health!
worked on cust plans promotions and sales offers, assited with billing. warranty claims and trouble shoot there services and invoices. walked cx through programming there phone and helping them assist with billing.