Pros: good benefits, alright pay
Cons: no help when you want it.
A typical day, was answering phone calls, and dealing with customers and helping them with there reason for calling.
I learned a lot about the computers and systems, and also learned a call centre job isn't for me at all.
The management was great, but at times not entirely helpful when you needed the help.
My coworkers were actually one of the main reason why I actually stayed at my job so long, cause they made it somewhat bearable to work.
Hardest part of the job would be having to deal with angry customers, and not having anyone to help me with the calls to transfer it over. Also being told to use chat for any questions, which I fully obliged to, to have no one in chat to answer any questions, to then have to use the flag and still waiting for help with any customer issues I could not resolve.
The most enjoyable part was like I said my coworkers.