Customer Service Representative (Former Employee) – Glace Bay, NS – 18 September 2017
A typical day at work involved me dealing with a various amount of customers and their medications they were taking. I was responsible for inputting the medication they were taking into the system, providing them pricing information and then setting them up for a medication mail delivery service if they were interested. I learned a lot about the United States health care programs and the types of coverage that were offered through medicare.
Management at convergys wasn't bad but wasn't the greatest. The supervisors and managers that were on the floor with you for support didn't know how to work any of the tools associated with the job, as well as most of them had to call someone in a higher position in the US to get information, so if you had a unique situation it became frustrating as your support system didn't know the correct way to handle the situation.
Workplace culture was good, I enjoyed working with my coworkers and we were all very supportive towards each other.
The hardest part of the job was dealing with customers who were hard of hearing, had a POA doing their business for them as there are a lot of different things you have to abide by legally.
The most enjoyable part of the job was being able to help customers and a lot of the time it was more than just medically, I was able to help them financially as well by saving them money on their medications.
Competitive bonus, flexible shift hours, lots of opportunity for extra hours
Technical Support (Former Employee) – National Capital Region – 18 September 2017
It was a busy work place with a lot of queuing calls from my experience. I handled HP Support for printer technical problems where I guided the customers to fix the basic issues of HP printers for MAC. It was busy, but nevertheless... easy. The key was to keep in mind the basic problems that customers dealt with to give a faster service for the next customer.
1 and a half hour break in total, sleeping quarters provided, night differential included
Toxic due to late night works leading to most people being cranky
Senior Agent (Former Employee) – Ottawa East, ON – 13 September 2017
This business no longer exists in Canada so I'm not sure what to write. This was your typical outsourced call center, you would receive calls from various places in the US and have to explain their services support their issues.
Customer Service Representative (Current Employee) – London, ON – 21 August 2017
Its such a nice place to work and the people that work there are friendly and inviting when you first stat. Great place for people who are looking for full time careers in the customer service industry.
was very stressful but enjoyed talking with customers
Customer Service Representative (Former Employee) – Ottawa, ON – 6 August 2017
Answered calls in a call center from customers concerning billing or technical support for their cell phones and cable. Worked there for 7 years and used their online systems for billing. Technical support was on website that customers could also access.
Technical support for a reputable computer company (Former Employee) – Belleville, ON – 27 July 2017
Working with Convergys for 14 years, it is the people that make the job. There are communication issues that never seem to be addressed. There is little room for advancement and when you do advance it never seems to be for the long term.
Customer Service Associate (Former Employee) – Belleville, ON – 6 July 2017
Working with this company was very fun but also challenging. Being trained to do so many different jobs for customers was stressful and sometime systems weren't always working. most of the customers were nice but sometimes people were difficult.