worked on cust plans promotions and sales offers, assited with billing. warranty claims and trouble shoot there services and invoices. walked cx through programming there phone and helping them assist with billing.
A typical day at work involved answering phone calls right from the get go. The management were tough but fair. The workplace culture was very poor with very low moral. There was job security and room for advancement with the company Shift work was sometimes unfair working alot of evenings and weekends. Overall the job was not bad and the pay decent when you consider the sales commissions you can earn.
Customer support representative (Former Employee) – Chilliwack, BC – 14 March 2018
I got to learn a lot from using computer, printer and Virtual reality. I answered emails and phone calls and provide customer support. The management was pretty good and I felt it was easy to talk with my team leaders.
Customer Service Representative (Current Employee) – Chilliwack, BC – 14 March 2018
If you need money really quick they are always desperate to hire people. They spend more money in to training new hires who aren't guaranteed to stay, rather than trying to keep people who have been there for years.
Customer/Technical Service Representative (Former Employee) – National Capital Region – 13 March 2018
I had so much fun working here. Aside from you will enhance your communication skills, you will also learn how to handle irate clients. There are also a lot of activities that will help you to feel relax after graveyard shift.
Benefits Administrator (Former Employee) – St. John's, NL – 12 March 2018
A very negative environment, however, a good supervisor helped get through the days. The job itself required knowing a lot of information and problem solving which I did enjoy very much, yet, it was difficult finding authority to correct issues with benefit employees that I dealt with and the company I worked for showed very little empathy at times.
Business Customer Care (Former Employee) – Ottawa, ON – 2 March 2018
On phone's typically 8 hour's a day. Received inbound call's only. Learned how to read bill's to customer's and teach them how to understand there bill's better. Also helped in ordering new product's for customer's. Management was always friendly to me. And always worked with me on scheduling. The hardest part of the job was sitting long hours. The most enjoyable part was talking to customer's and making there day better.
productive, need to hit quota so time goes by fast
Outbound Customer Representative (Former Employee) – London, ON – 12 February 2018
need to make a lot of calls throughout the day, I learned how to be more helpful, how to cater to the customer more. Everyone is friendly on the floor. The hardest part of the job is fast pace, you got to keep calling people. The most enjoyable is you get prizes when you do good.
Sales Associate (Current Employee) – Welland, ON – 9 February 2018
pressure to perform sales or you are threatened with job loss, very rare to get weekend off. if you need a day off you have to agree to work the weekend example if you need tues off.... you cant work weds instead you have to work on your cheduled wekend day off