Questions and Answers about Convergys

View all 12 questions about Convergys

What is this job all about

Asked

Help job seekers learn about the company by being objective and to the point.
Your answer will be posted publicly. Please don't submit any personal information. Guidelines

4 answers

The requirements of my position changed everyday. The requirement was to get Sales, then Sales then More Sales from customers calling in because they have issues with there cellular service.

Answered - Team Manager (Former Employee) - Welland, ON

Report answer

The job is different depending on the project that they have going at the time.

Answered - Customer Service Representative (Former Employee) - Truro, NS

Report answer

Working with the customer on the line to solve their issue. great customer service, and putting the customer first

Answered - Customer Service Representative (Current Employee) - Glace Bay, NS

Report answer

Depending on the contract, I worked for a satellite company in the states. The job entailed getting yelled at day in and day out from customers who didn't pay their bill and their tv got cut off.

Answered - Retention Agent (Former Employee) - Belleville, ON

Report answer