How do you handle Clients in (give situation)?
Answered - Technical Support Representative (Former Employee) - Bacolod City
Basic computer test
If your able to work
Answered - Sales Associate (Former Employee) - Glace Bay, NS
How do you feel if your superior is younger than you?
Answered - CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Cebu City
Typical situational questions
Answered - Facility Manager (Former Employee) - Chilliwack, BC
Basic computer knowledge, typing tests, sales, customer service.
Answered - Technical Support Representative (Former Employee) - Belleville, ON
Why do you choose Convergys among other BPO companies?
Answered - Customer Service Associate (Former Employee) - Bacolod
Basic customer service and problem solving questions.
Answered - Rogers Wireless Small Business Specialist (MSD) (Former Employee) - London, ON
All the general questions that are typically asked at a call center interview were they will higher people right from a dumpster to fill the seats. A normal call center gets paid buy the number of agents siting in a seat per interval. So honestly they dont really care who you are as long as you can put on the head set.
Answered - BOT (Former Employee) - London, ON