Pros: - the staff at the branch, dealing with happy clients, customer service, fantastic bonus structure (made hundreds extra every month for newsletter signups), flexible hours, good support from management, good training program
Cons: can be stressful dealing with money and clients, some clients were rude, learning curve
I worked at Continental Currency Exchange for over a year. They provided me with 2 raises in that time period, 1 after my probationary period, and the other 7 months in. This was much much faster than I had expected, and way better than my other jobs in the past. The job can demand a lot of you at times when it gets busy, but even that wasn’t so bad as we always had other staff members assisting. The hours are retail, so they aren’t bad at all, and management doesn’t expect much aside from amazing customer service - which should come natural to anyone who wants to deal with 20-60 people a day.
The atmosphere was absolutely amazing. We always joked around and had a great time, all while getting our work done. My fellow staff are definitely a highlight of my time at CCE, and a few of us have stayed friends since I left.
When I was interviewed for the job, I made the manager aware that I was a little hesitant with my skills. For a job dealing in currencies, I knew there would have to be lots of math. Luckily they have a great training program with 1 on 1 support, and the manager was great to make sure I was comfortable long before leaving me alone to deal with clients.
Upper management was great support for our branch as well. They provided marketing materials for campaigns, and gave us some freedom for local events in the community. The district manager also was a great tool, and could be called at any time of day on her cell. (Not sure what the other reviewer means, we got ahold of her at a moments notice every time we tried)
All in all, it was an amazing time and the only – more... reason I left was because I want to go back to school and further my education.
P.S. There is a benefits program called a PAA (Personal Account or something). It does give you a substantial benefit that you can use to treat yourself to things like shopping, massages, or food every month. Very helpful to me! Also there is a bonus given every month for signups, which was made it easy to add an extra 10-15% onto my salary. – less