Pros: fellow coworkers, hours, paa knowledge on foreign exchange, travel knowledge
Cons: lack of structure, horrible upper management skills, lack of loyalty and respect for employees, broken promises, underpaid, no benefits, unprofessional, unfair treatment, bullying
You will learn a lot about foreign exchange, creating client relationships (you'll even get some regulars you'll come to LOVE and look forward to seeing), and how the markets work, but be aware that this is a family-run business, and as nice as it is to be acknowledged by your name and not an employee number, it does have its downside. This small company possesses a lot of negative attributes such as: disrespect for others, nepotism, gossip, high-school clique mentality, bullying & belittling, favoritism, and empty promises.
On a branch level, if you ever have a problem there is an 'open door' policy, but how effective it is when you're dealing with family? How can you tell the owner that the district manager (who is also his daughter) has terrible managing skills, unprofessional, immature and is under qualified for the position? And if you have a problem with her, the next best person to escalate the problem to is yet again another family member. Who can you trust? Who can you talk to? Are there consequences to being ‘open’ and ‘honest’? This is very discouraging for staff, especially when they are always encouraged to be "open" and "honest". More or less staff are encouraged to just smile, nod and pretend everything is okay, meanwhile shoving anything negative under the rug.
Staff are underpaid and overworked, and this only seems to be getting worse. If you make even the slightest mistake, no time will be wasted in making sure you feel like an idiot or stupid from upper management (those who are above assistant and branch managers). The DM may sound nice and laugh a lot – more... over the phone, but half the time you won’t know if she’s laughing with you…or at you. The structure for bonus always seems to be up for discussion, and whatever amount you may end up getting, is never really what you should be getting. Communication definitely lacks in this organization, whether it has to do with something internally, to announcements to the public on social media. Staff seems to find out news about the company they work for when clients do, or worse, they are sometimes told by clients what's going on with the company. This itself is extremely disorganized and unprofessional. Promotions and raises come to those who are "favourites", while everyone else has to put in double time and a half to even be recognized.
There are many individuals who wear multiple hats and who have multiple roles/titles, and they shouldn’t. You will often times have to deal with an individual of some sort from Head Office who can be on a momentary power trip of some sort and make you feel almost degraded by the way they talk to you. Emails and calls are at times answered long after the initial communication, and sometimes not answered at all.
One of the main upsides to this company are you fellow coworkers. In a branch you will always work as a team and you will always have help and/or support when needed. Assistant managers and branch managers are there to fight for you and will always strive to work their hardest to make the environment a pleasant and enjoyable one to work in. You will always enjoy coming to work and seeing your fellow coworkers who will soon become your friends.
This is not an environment who an individual can grow professionally. After being exposed to this unique type of environment, I personally will never recommend employment for a small/privately owned/family-run business like this company to anybody. A person would be better off just being a part time employee, that way they won’t get caught and fully involved in the web of all this negativity. You will see a wide range of reviews ranging from the very good to very bad. This is just based on my experience of being here, and if you are here long enough, you’ll see it for yourself too. – less