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CONTACT RESOURCE SERVICES
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9 reviews

CONTACT RESOURCE SERVICES Employer Reviews

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Productive workplace
Collection Agent (Current Employee), Mississauga, ONSeptember 4, 2013
Pros: able to earn extra breaks
Cons: shifts rotate one week 8am-4pm, then 1pm-9pm
-High call volume both inbound and outbound , over 300+ a day
-Learn to handle irate debtors, improve on problem solving skills, money management skills
-Management is very active in day to day work
-Co works are good hardworking people
-Irate debtors
-Helping people resolve debt issues
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Challenging environment with lots of learning opportunities
Collection Agent (Current Employee), Mississauga, ONJuly 14, 2013
Pros: bonuses
Cons: poor management
This is a very difficult job as it deals with people who are going through extremely hard times and are still required to pay their bills. Many times they choose to yell and scream and other times they just cry or hang up on you. Either way you are still required to meet your monthly quote of dollars collected.
The managers don't really know what they – more... are doing and like to employ intimidation tactics rather than help you when you need help. The owner of the company does offer many perks such as bonuses and prizes for daily or weekly contests.
The people you work with are generally very kind and fun to be around. – less
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n/a
Collector (Former Employee), Mississauga, OntarioMarch 9, 2013
Pros: bonus
Cons: n/a
Spoke with people about there debt and tried to obtain payments for these past due debts.
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Was a good stepping stone
Collections Specialist (Former Employee), Mississauga, ONAugust 22, 2012
I had fun working there but the contract we were working for ended and I was not willing to go into 3rd party collections. I moved on to a better paying job.
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Good Experience
Collection Agent/ Tracer (Former Employee), Mississauga, ONAugust 1, 2012
Management was excellent. Training was done well. Enjoyed the job as it was my first office job.
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Great company, lots of challenge
Collection Agent (Current Employee), Mississauga, OntarioJune 20, 2012
Pros: every month had a free lunch for the company
Cons: sometimes stressful due to calls
Its a great company, lots of challenges, got to learn about different ways to help someone in a process of clearing off a debt. Some of the ways were to getting them to see how much they can bring forth to paying off, asking them for family or friends support. Management is good always there to guide through the calls. Co-workers are there to help out – more... by giving suggestions. The hard part of the job is to getting in contact with a customer. The most enjoyable part of the job is speaking to the customer and educating them on what happens with bad debt and also getting them to understand why there are credit ratings and help them to solve their credit on time. – less
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collection agent
Collecting Agent (Former Employee), mississaugaMarch 20, 2012
Collecting on purchased debt from 15-20 years ago. Making calls to people all over Canada.
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Bonne ambiance
Agent de perception (Former Employee), Montréal, QCOctober 13, 2013
Esprit d'équipe, environnement confortable et stimulant