Contact Centre Employee Reviews

See reviews about:
Found 5 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun job setting
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Edmonton, AB7 January 2016
Perfect for newcomers as they can perfect their language
different shifts to choose from
opportunity to gain great customer service over the phone, fax and email
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It was great!
Travel Consultant (Former Employee) –  Mississauga, ON3 November 2015
Working in a call centre can be very stressful. Keeping up with the changing stats. You meet a lot of new people and get a lot of training atleast for the company/call centre that I worked for.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great job but poor management
Customer Service Representative (Current Employee) –  Abbotsford, BC27 May 2015
I love working at my job. It has recently been taken over in the last 2 years by a company in Calgary. We are constantly judged, harassed and verbally abused as agents, making us feel terrible. Overall the job is great (a tad stressful) and the other agents are amazing.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lots of potential
Account Specialist/Supervisor Capital One (Former Employee) –  Moncton, NB22 April 2016
Their teaching model has a great way of explaining how to adapt to the different types of customers. Many employees were using these skills in their everyday lives afterwards.

Although they have a hard time giving feedback on performance. Agents are left in the dark about their current performance. (Unless they do something wrong)
Was this review helpful?YesNoReport

See more Contact Centre reviews

You may want to try:

Overall rating

4.0
Based on 20 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.8
Job Security/Advancement
3.4
Management
3.2
Culture
3.9