Contact Centre Employee Reviews

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Continuous opportunities to learn, grow, improve, excel
Human Resources and Operations Manager (Former Employee) –  Fredericton, NB8 November 2016
I had the opportunity to work with a very large community of human resources professionals as well as operations and corporate management professionals from whom I learned countless strategies and ways to improve my own performance and professionalism.
Pros
Comprehensive Exposure
Cons
Complex problems
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Productive and fun job setting
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Edmonton, AB7 January 2016
Perfect for newcomers as they can perfect their language
different shifts to choose from
opportunity to gain great customer service over the phone, fax and email
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Great job but poor management
Customer Service Representative (Current Employee) –  Abbotsford, BC27 May 2015
I love working at my job. It has recently been taken over in the last 2 years by a company in Calgary. We are constantly judged, harassed and verbally abused as agents, making us feel terrible. Overall the job is great (a tad stressful) and the other agents are amazing.
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Lots of potential
Account Specialist/Supervisor Capital One (Former Employee) –  Moncton, NB22 April 2016
Their teaching model has a great way of explaining how to adapt to the different types of customers. Many employees were using these skills in their everyday lives afterwards.

Although they have a hard time giving feedback on performance. Agents are left in the dark about their current performance. (Unless they do something wrong)
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Overall rating

3.9
Based on 18 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.9
Job Security/Advancement
3.5
Management
3.2
Culture
3.9