Contact Centre Employee Reviews in Canada

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Productive and fun job setting
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Edmonton, ABJanuary 7, 2016
Perfect for newcomers as they can perfect their language
different shifts to choose from
opportunity to gain great customer service over the phone, fax and email
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Great job but poor management
Customer Service Representative (Current Employee) –  Abbotsford, BCMay 27, 2015
I love working at my job. It has recently been taken over in the last 2 years by a company in Calgary. We are constantly judged, harassed and verbally abused as agents, making us feel terrible. Overall the job is great (a tad stressful) and the other agents are amazing.
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Lots of potential
Account Specialist/Supervisor Capital One (Former Employee) –  Moncton, NBApril 22, 2016
Their teaching model has a great way of explaining how to adapt to the different types of customers. Many employees were using these skills in their everyday lives afterwards.

Although they have a hard time giving feedback on performance. Agents are left in the dark about their current performance. (Unless they do something wrong)
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