I work in a busy call center and i can have planned what needs to be done for the day due to deadlines, but it can change very dramatically due to Auditor turning up or system issues.
I have learned to priorities due to the workload and deadlines, also learned to plan and organize and delegate where needed and ask for help where required.
Work closely with the management and make them aware if there is issues, ie system issues, and keep them updated with the outcome of what needs to be done and what is been done.
Co-workers, work together as a team and be able to work alone but have more than one person to be able to do the same task no matter what, so anyone can do the same piece of work, if there is absence then that same piece of work can still be done.
the hardest part of the job i do is doing ESP which is to give system access or removing access, the process is fine and i can do but there are times where we need to give certain access levels of access but there is no one you can call to gain the information you need to choose the correct one.which can then cause delay as you may have to do one or two to get the right one, where if you can call and ask advise then this can help guide in the right place and save cost and time.
I wold say the most enjoyable part of the job is doing the best of my ability in everything i do give 110% every time.