Customer Relation Specialist
Consultantauto.com - Calgary, AB

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The holder of this post acts as the primary point of contact and representative for
existing and potential customers of a dealer group in the greater Calgary area.
Connection point between the customer and the sales department, he must take charge
of inbound business opportunities and promote conversion into qualified appointments.
He must answer phone calls and emails from customers and initiate calls to schedule
and confirm appointments. In addition, his duties include regular communication followups
to existing customers, as well as the management of specific communication
campaigns.

MAIN DUTIES AND RESPONSIBILITIES

  • Answer emails and phone calls from customers who have demonstrated an

interest in the company's products;

  • Communicate with customers via phone or email to convey information,

promote business opportunities and/or to schedule and confirm appointments;

  • Identify customer needs and provide relevant information on offered vehicles;
  • Identify business opportunities and use the dealer's different strategies and

promotions to refer customers to Sales Representatives by booking a qualified
appointment;

  • Assist customers during their navigation on the website;
  • Chat online with customers surfing on the company website;
  • Provide information to customers on motor vehicles or promotions;
  • Actively promoting vehicles that could better meet customer needs;
  • Enter into the software provided for this purpose the result of each

communication with a customer and do the necessary follow-ups;

  • Monitor the progress of business opportunities with potential customers based

on their buying cycle (ranging from a few days to several months);

  • Make sure a high level of customer satisfaction is always maintained;
  • Build and maintain trust and a business relationship with customers;
  • Provide customer feedback on service to the appropriate people;
  • Continue proactive communication with each customer after conclusion of sale,

through a strategic plan and ongoing processes;

  • Find opportunities for renewal and for new business through multiple contacts

with the dealers' customers;

  • Survey customers' satisfaction regarding their experiences with the dealer(s);
  • Respect customer information confidentiality by applying the personal

information protection policy;

  • Take part in team meetings, workshops and individual development sessions;
  • Perform any other assigned task.

Indeed - 18 months ago - save job - block
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