Customer Care Representative
Customer Care Representative (Former Employee) – Alberta – 28 November 2017
This position is highly demanding for the remuneration, should be at least $20 an hour, which it is not. Duties included reception, customer interaction, sales for batteries & supplies, doing clean & checks on Hearing Aids, which is very time consuming, ordering supplies, shipping/receiving multiple courier shipments. Of course billing to different carriers & general office duties. Very little training including working with hearing Aids which was very stressful. The professional staff are very high maintenance & totally lack common courtesy. Pros day off on Birthday & benefits were good, but no family assistance plan which was much needed. Highest stress office I have ever worked in. CCR Area Supervisors were our saving grace. I don’t know how those 2 ladies did it.
A few months into the job was back to my
Job search. After consideration I resigned with 4 days notice & having 2 job offers, dental office for $22 an hour & .60 time hospital job, where I made more money for 28 hours per week. Needed the 1/2 time job to recover from the stress of CCR position at Connect Hearing.
Benefits & birthdays off, area supervisors
Work load for renumeration, lack of respect by managers & practitioners