Working in the contact center at head office gave me a very interesting view of the office dynamic. Staff would come to work, sick and extremely contagious, despite being offered paid sick time, mostly because they "were unable to support themselves otherwise". Having stayed in contact with many of the people I worked alongside, the issues have escalated to the point of jobs being threatened. This is neither professional, nor what management should look like. The emotional turmoil of working in this Contact Center is not worth the wage they pay. When ones targets are met, you're told how poorly you did, as you clearly could have done better. This is not a customer Service job, but sales.